Verizon Authorized Retailer in Andover, MA

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Verizon Authorized Retailer - IM Wireless

4.6

Based on 107 reviews

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Service was prompt, professional and informative. Could not have been an easier experience to trade in and up. Thank you.

Jim Arnold

17:32 29 Feb 20

Walked in and was taken care of right away by Jonathon. Made a dreadful task, super easy and painless! Was in and out of there in no time with a brand new phone that had everything I needed from my old one.

Karly

17:15 29 Feb 20

Ravi supplied superb service

Pars Nalbandian

20:59 03 Jan 20

Jonathan was so knowledgeable and answered all our questions. Helped us resolve several issues we had in a matter of minutes. Great guy! Thanks Jonathan!

Deb Link

15:58 21 Oct 19

It's VerizonWhich means it cost more for less

Oren Mamet

01:30 10 Sep 19

Great service

John Booth

16:02 23 Aug 19

Nice easy transparent happy!

Eric Howard

14:11 31 May 19

Jonathan went above and beyond for me! He was very knowledgeable while keeping me informed and very very helpful. I went into the store for an upgrade and he made it so painless and easy I will absolutely be back and will recommend anyone to go see him!!

Katie Vicari

00:47 13 May 19

Very knowledgeable, friendly, and found best deal possible.

Keith Mitchell

02:46 30 Apr 19

Great store with awesome associates. Jake was very professional and really listened to what I wanted. This is my go to for all of my family's cell phone needs!

iHospitality LLC

22:37 25 Apr 19

Jonathan was so helpful. He took the time to resolve all my questions and issues with my new phone. He was so patient, and really knowledgeable. Best experience getting a phone!

Kathleen Dalton

11:19 31 Mar 19

Jonathan was a great help with keeping me connected with no down time!

Tim Platt

16:16 25 Feb 19

Jonathan was so helpful and even though the store was busy I was in and out with a new phone and no stress really quickly.

Patty Barry

19:05 17 Oct 18

The person who helped was very informative and understanding. He even gave great suggestions about which phones to choose. I would love to give him the full five stars.

Cameron Burke

18:01 30 Sep 18

I took an entire hour for me to decide on a phone that was right for me and a payment method that I liked. The guy who was in at the time was named Edwin I believe, and he was patient and informed and helpful. I don’t write reviews, but it was a situation where I was taking just SO LONG felt he had a right to be impatient and wasn’t.

Alexandra Swaney

15:00 26 Sep 18

I would strongly recommend you talk to Jonathan if you're tech savvy and know what you want in a phone. He was knowledgable, respectful, and helpful, without trying to oversell you. I wish all sakes people could have his qualities.

Eric Sauther

01:59 23 Sep 18

Ravi was very helpful and answered all my questions.

Sarah Finch

19:01 12 Sep 18

Helpful knowledgeable people. Awesomeness is of course limited by this being a cell phone store with a fixed product line. 🙂

Martin Serrano

23:39 23 Jul 18

Jacob was great! Very thorough and patient with someone who isn’t very technical. Had an issue with calls not going out and he took the time to resolve the problem! Great job. Beth

Beth Pisacreta

20:35 06 Jun 18

Great customer service and got the job done with setting up my new phone in very quick time.

Stephen Carey

22:49 29 May 18

The employee was very polite, helpful, efficient, and friendly. He made the usually painful new phone process pleasant.

Mary Goad

21:45 20 May 18

Clifford was super patient and helpful with the purchase of my new phone! He made the whole process easy and helped iron out any issues!

Amita Basra

17:07 12 May 18

Ravi was amazing! I always look for Ravi when I come to Verizon. He is completely knowledgeable on all of his products and is extremely professional. He is also always very patient with my questions and always takes the time to explain his products thoroughly. It is an absolute pleasure working with Ravi and I would recommend him and his store to anyone!

Dana Bullwinkel

21:48 28 Apr 18

very helpful & knowledgeable staff! I went in was greeted by Jonathan, great costumer service super thorough! Made everything so quick easy & understandable. Walked out of the store beyond satisfied, highly recommend this location!

Elian Taveras

21:37 24 Apr 18

Great customer service, got helped by Jonathan he help me out with everything I needed

Erick Reyes

18:19 24 Apr 18

The staff was super amicable and they helped resolve my issue quickly.

Robert Payano

18:10 24 Apr 18

Great experience, had received help from Jonathan and he helped me get everything set up

Sny Delacruz

18:08 24 Apr 18

Great store! Will be back for my next phone. Helpful and knowledgeable staff. Great job guys!

Junior Anziani

18:06 24 Apr 18

Came in to the store and purchased a new phone from Ravi. He was wonderful to work with. Best customer service I've had verizon.

Heather MacAdam

21:23 19 Apr 18

Jake was extremely helpful. He was knowledgeable and his poise made me feel ver confident in his abilities. He was extremely professional and I would highly recommend him to anyone.

M Foley

20:31 02 Jan 18

Cliff and Bobby were EXCELLENT! I had a terrible experience at the Verizon store at the Rockingham Mall and went to the Andover Verizon store for help. They fixed all my problems, answered all my questions and couldn't have been nicer. I will definitely be coming back to them in the future!

Kayla Baldwin

16:56 29 Dec 17

Cliff was extremely patient and very helpful answering my questions about data usage and plan options. He took the time to clearly explain the plan details and costs so that I could make an informed decision. Very professional, customer service was excellent! Cliff and Ravi are an awesome team.

JT Monks

02:53 22 Dec 17

There is no one better than Ravi!!!!! He has always been wonderful and extremely patient with me whenever I've needed assistance (and that's usually quite often!) He's super knowledgeable and I have never left his store without all my questions answered!!! I wouldn't trust my phone with anyone else! Go see him!!!!

Rachel Simili

00:19 01 Dec 17

Staff was very knowledgeable, courteous, and offered good suggestions.

Phil Sasso

20:38 12 Nov 17

My old iPhone was dying and I needed a phone fast. I called IM Wireless in Andover, MA and they were indeed johnny on the spot. Jonathan told me to come right down and he took good care of my transferring all my stuff to the new iPhone. Nice and easy! Thanks for your excellent service.

Don Bradley

19:42 09 Oct 17

Amazing best service by far

Joel Espinosa

03:41 03 Sep 17

Worked with Jonathan, great customer service and did an awesome job! I would recommend for customer to go in and work with him!

Nayara Sanchez

22:38 02 Sep 17

Great store great customer service. Jonathan was really helpful and made the store very welcoming. Highly recommend them.

Erick Delacruz

22:22 02 Sep 17

Jacob was fantastic. It's rare that anyone praises customer service representatives, but these guys definitely deserve it. Had my phone activated and switched to Verizon in no time. Highly recommended.

Lucas Wafer

15:19 23 Aug 17

The guys at the Andover Verizon are beyond helpful. They are a wealth of knowledge!

Kristen Moriarty

20:19 15 Jun 17

Very professional & Excellent customer service from owner Jay Patel. I highly recommend this Verizon Wireless store located at 77 Main Street, Andover, MA 01810. 👍

Mary Schrimpf

15:16 15 Jun 17

My experience with IM Wireless was nothing short of great. I was greeted in a professional manner and was treated with respect. Ravi was great at helping me choose the right plan for my family and I. They have a great selection of phone cases and accessories and the sales associates are very knowledgable! If you want great service and are overall confused about phone plans, give IM Wireless a visit!

Nidhi Patel

17:33 13 Jun 17

Ravi was the sales rep that helped me at this Verizon store. He is always really helpful

David Welsh

23:12 24 May 17

Great people to deal with. These guys really know the answer to your questions & are extremely patience.

Andrew Raimondi

20:48 04 May 17

My experience was excellent. Anthony, Robbie and Josue were extremely helpful all three times that I went to the store. They were extremely knowledgeable, directed me in the right direction even though it might it not have been in their own financial interests and were generally extremely helpful. I would highly recommend this store and theses three employees.

edward ekutchin@bmklegal.com

18:59 07 Jan 17

Thanks guys. My entire family appreciates the help. We always come to this store and the employees always go out of their way for my family.

Andrew Tierno

03:26 01 Jan 17

Thanks for all the help. This store mailed my phone to Florida so I wouldn't have to go to a store in Florida. Thanks again guys.

Ernest Nigro

03:24 01 Jan 17

I had the best Verizon experience of all my visits at this store. The entire staff was very helpful. I'm going to be back soon guys.

Ryan Kenney

03:20 01 Jan 17

Ravi is knowledgeable and made buying a new phone and transferring data seamless! Thank you Ravi- you're the best!

Austin Bendetson

19:25 30 Dec 16

Great experience,helpful. Staff , anthonyx and ravi, we're terrific ando answered all questions in a way I could understand. Very pleasant and informative.

Bob Stoetzel

00:06 30 Dec 16

Great customer service. Very knowledgeable!

Douglas Clements

22:01 24 Sep 16

There now exactly, what there selling. Highly recommended

Chris wehrhahn

18:47 20 Aug 16

Good service, but veeeeeeery long

Viacheslav Fonderkin

16:40 01 Dec 15

Walked in to setup my email on my smart phone and dealt with Manny and Nate. They were very helpful and professional. Would like to go back for all my future cell phone purchases. I wish more local stores were this helpful. Although they are now located at 77 Main Street in Andover MA

sanat palia

18:42 25 Jun 12

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