Verizon Authorized Retailer in Bedford, MA

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Verizon Authorized Retailer - IM Wireless

4.8

Based on 89 reviews

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Jardel was Extremely courteous knowledgeable professional and helpful. He made our transition from AT&T to Verizon simple and seamless. He even arranged to have a phone transported to that store on short notice to accommodate my wife and stay open late in order for me to get there to complete the process. I would highly recommend anyone make the trip to the store to get the services that they need.

Angel Pettitt

22:21 02 Feb 20

Had a great experience with Carlos. He managed to juggle several customers at one time efficiently and courteously. And he helped me select the best phone to fit my needs and budget. Great service and nice disposition.

Robin Grace

03:43 17 Oct 19

Jay was extremely knowledgeable and helpful about products, technology and service plans. A real pro!

James Faulkner

16:11 30 Sep 19

The man was super nice to us!! Although I didn’t catch his name. He was super helpful and knew EXACTLY what he was doing! 5 stars for sure. I had to switch plans and he did it super quick and he was helpful and kind and was just awesome in general

Anthony Paone

22:18 17 Jun 19

Carlos was very friendly, knowledgable, and helpful. The entire experience from start to finish went smooth and was hassle free. Carlos went above and beyond to make sure we left happy customers. Will definitely come back again.

Blair Pekala

15:23 26 May 19

Excellent service. Very helpful

Tim Keohan

21:26 25 Mar 19

Excellent atmosphere and food. Also excellent service!

Rick R.

12:36 20 Feb 19

Jay is knowledgeable,reliable, and more than efficient when it comes to mobile needs. He helps our company with all our Mobil needsHe’s fast and now on point not to mention a pleasant person to deal with. We send all our friends and clients to Im mobile if the need the best service. Thanks Jay your a great customer service Rep.

J Medugno

16:13 14 Feb 19

Excellent service and great customer experience. I strongly recommend talking face to face with the Verizon sales representatives at this store.

Sabato Montanino

23:59 26 Nov 18

Great service!

Frank Fornaro

18:03 20 Nov 18

Noel was excellent! Very competent.

Margaret Clancy

19:32 12 Nov 18

Very knowledgeable, and fast!

Seanya Wilson

18:25 29 Oct 18

Very patient and willing to help employees. They know what they're doing and they don't exaggerate the business too much to make you feel overwhelmed. Service and data is good and sturdy too. Highly recommend for people stuck between sprint and at&t

Zenna Lee

22:37 06 Sep 18

After having such a great experience, I will never go to another Verizon store again. Jardel helped me through the process and was extremely organized, knowledgeable, honest, and personable. Everyone who works there was friendly and not the least bit pushy to get me to buy anything. Strongly recommend heading to this Verizon store!

Angela C

19:13 09 Aug 18

I was hesitant about this store not being Verizon but an authorized Verizon wireless affiliate. However, Jay was very patient and helpful. He explained all the options we could do, even buying a phone somewhere else and activating there.

Nathaniel Marcum

22:07 07 Aug 18

The workers here are awesome and so helpful! They drove to another store for me just to get the exact phone I wanted. Super kind!!

Katie Eliason

18:13 04 Aug 18

Jardel was a very nice gentleman. He was knowledable about his merchandise. I would return to him for further assistance.

Frankie Almanza

19:05 24 Jul 18

Decent place. Conveniently no line for the service. Teller gave a few good suggestions on cell service.

Paul Smith

00:20 19 Jun 18

Alex was very knowledgeable and experienced. He was friendly and helped me easily upgrade my phone. He was not pushy at all. While there he helped another somewhat unhappy customer recover all his lost text messages. The three of us were there for quite a while waiting for our phones to upload and had a nice chat. I would definitely recommend seeing Alec for any issues.

Colleen O'Connell

00:44 13 Jun 18

Nothing but helpful will definitely go back again

Billy Jones

18:19 14 May 18

My situation was very time consuming and he did everything he could do to help me. It took a long time to get me connected with Verizon. He was easy to talk to and did a great job. AWESOME CUSTOMER RELATION SKILLS.

Wayne Thorpe

22:10 18 Apr 18

I had a wonderful customer experience with Dan Smith. He was knowledgeable and incredibly helpful and I highly recommend Dan and this store.

ann liotta

20:07 27 Mar 18

Dan and his assistant were very professional and provided great service.

Paul Gately

19:50 16 Mar 18

Dan helped me get everything I needed. He was well informed and could answer all the technical questions I had. The customer he helped before me was not very tech savvy but he was really patient with her and was able to simplify his answers so she didn't get confused. Best experience I have had in a Verizon store, we need more people like Dan!

Jacob Dexter

18:55 14 Mar 18

Sales person Daniel helped me determine the best option for replacing my phone that broke. He found a great deal on the pixel 2 xl. He was never pushy or made me feel like he was pulling one over on me. Through discussing options he sounded like he genuinely just wanted help. The pixel 2 xl is awesome!

Alex Bushway

18:16 08 Mar 18

Very patient explaining all features,great experience

Susan Roos

23:38 24 Feb 18

I came in the store to see if I could transfer my texts from my existing Motorola Droid to a newly purchased Google Pixel 2XL . The salesgirl in the store did not look like a computer geek and I did not think she could do what Best Buy and my company wireless expert claimed may be difficult or impossible. Boy, was I surprised when she accomplished the transfer. It took about a half hour and she did it while at the same time attending other customers. I highly recommend this store and the competence of its employees especially this salesgirl!!

Nicholas Tomljanovich

22:22 06 Jan 18

My husband and I are very impressed and grateful to Dana for his welcoming attitude and expertise. We are older and require a little patient and supportive tech specialist like Dana.

William Ryder

15:23 21 Oct 17

Always get my phone from here. excellent customer service...

Eve Rheinstein

15:48 25 Sep 17

İ have been going to this store for years. excellent service....

Nancy Winter

19:58 21 Sep 17

Just got my new phone and its always wonderful experiance. The atore manger helped me out today and it was the best.

Lizbeth Stang

13:47 18 Sep 17

Amazing people...

Robert Donadio

15:42 13 Sep 17

Great customer service. Always very helpful. I would never go to any other store.

Jane Porter

14:51 08 Sep 17

I have made this location my home store. Customer service is great and the staff is very knowledgeable and friendly. Never had a bad experience here and I definitely recommend it.

brian White

21:15 06 Sep 17

Great customer service and very very nice people. I highly recommend going to this store and this store only. Way way way better than corporate store.

Kefalas RE

17:23 03 Feb 17

The staff was very knowledgeable and helpful when I went to upgrade my phone. I had been to the Billerica location to try to do this a few weeks earlier but the staff there were very unorganized and not very helpful so I came to the Bedford location as it had better ratings - it was well worth the extra 10 minute drive.

Chris Hines

18:11 27 Dec 16

Love going to this store! I would recommend it to all family & friends 🙂

Nina Vaswani

02:56 21 Apr 16

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