Location Category: stores
Verizon Authorized Retailer in Bedford, MA
Few reasons to Shop here!!
Had a great experience with Carlos. He managed to juggle several customers at one time efficiently and courteously. And he helped me select the best phone to fit my needs and budget. Great service and nice disposition.Robin Grace03:43 17 Oct 19Jay was extremely knowledgeable and helpful about products, technology and service plans. A real pro!James Faulkner16:11 30 Sep 19The man was super nice to us!! Although I didn’t catch his name. He was super helpful and knew EXACTLY what he was doing! 5 stars for sure. I had to switch plans and he did it super quick and he was helpful and kind and was just awesome in generalAnthony Paone22:18 17 Jun 19Carlos was very friendly, knowledgable, and helpful. The entire experience from start to finish went smooth and was hassle free. Carlos went above and beyond to make sure we left happy customers. Will definitely come back again.Blair Pekala15:23 26 May 19Excellent service. Very helpfulTim Keohan21:26 25 Mar 19Excellent atmosphere and food. Also excellent service!Rick R.12:36 20 Feb 19Jay is knowledgeable,reliable, and more than efficient when it comes to mobile needs. He helps our company with all our Mobil needsHe’s fast and now on point not to mention a pleasant person to deal with. We send all our friends and clients to Im mobile if the need the best service. Thanks Jay your a great customer service Rep.J Medugno16:13 14 Feb 19Excellent service and great customer experience. I strongly recommend talking face to face with the Verizon sales representatives at this store.Sabato Montanino23:59 26 Nov 18Great service!Frank Fornaro18:03 20 Nov 18Noel was excellent! Very competent.Margaret Clancy19:32 12 Nov 18Very knowledgeable, and fast!Seanya Wilson18:25 29 Oct 18Very patient and willing to help employees. They know what they're doing and they don't exaggerate the business too much to make you feel overwhelmed. Service and data is good and sturdy too. Highly recommend for people stuck between sprint and at&tZenna Lee22:37 06 Sep 18After having such a great experience, I will never go to another Verizon store again. Jardel helped me through the process and was extremely organized, knowledgeable, honest, and personable. Everyone who works there was friendly and not the least bit pushy to get me to buy anything. Strongly recommend heading to this Verizon store!Angela C19:13 09 Aug 18I was hesitant about this store not being Verizon but an authorized Verizon wireless affiliate. However, Jay was very patient and helpful. He explained all the options we could do, even buying a phone somewhere else and activating there.Nathaniel Marcum22:07 07 Aug 18The workers here are awesome and so helpful! They drove to another store for me just to get the exact phone I wanted. Super kind!!Katie Eliason18:13 04 Aug 18Jardel was a very nice gentleman. He was knowledable about his merchandise. I would return to him for further assistance.Frankie Almanza19:05 24 Jul 18Decent place. Conveniently no line for the service. Teller gave a few good suggestions on cell service.Paul Smith00:20 19 Jun 18Alex was very knowledgeable and experienced. He was friendly and helped me easily upgrade my phone. He was not pushy at all. While there he helped another somewhat unhappy customer recover all his lost text messages. The three of us were there for quite a while waiting for our phones to upload and had a nice chat. I would definitely recommend seeing Alec for any issues.Colleen O'Connell00:44 13 Jun 18Nothing but helpful will definitely go back againBilly Jones18:19 14 May 18My situation was very time consuming and he did everything he could do to help me. It took a long time to get me connected with Verizon. He was easy to talk to and did a great job. AWESOME CUSTOMER RELATION SKILLS.Wayne Thorpe22:10 18 Apr 18I had a wonderful customer experience with Dan Smith. He was knowledgeable and incredibly helpful and I highly recommend Dan and this store.ann liotta20:07 27 Mar 18Dan and his assistant were very professional and provided great service.Paul Gately19:50 16 Mar 18Dan helped me get everything I needed. He was well informed and could answer all the technical questions I had. The customer he helped before me was not very tech savvy but he was really patient with her and was able to simplify his answers so she didn't get confused. Best experience I have had in a Verizon store, we need more people like Dan!Jacob Dexter18:55 14 Mar 18Sales person Daniel helped me determine the best option for replacing my phone that broke. He found a great deal on the pixel 2 xl. He was never pushy or made me feel like he was pulling one over on me. Through discussing options he sounded like he genuinely just wanted help. The pixel 2 xl is awesome!Alex Bushway18:16 08 Mar 18Very patient explaining all features,great experienceSusan Roos23:38 24 Feb 18I came in the store to see if I could transfer my texts from my existing Motorola Droid to a newly purchased Google Pixel 2XL . The salesgirl in the store did not look like a computer geek and I did not think she could do what Best Buy and my company wireless expert claimed may be difficult or impossible. Boy, was I surprised when she accomplished the transfer. It took about a half hour and she did it while at the same time attending other customers. I highly recommend this store and the competence of its employees especially this salesgirl!!Nicholas Tomljanovich22:22 06 Jan 18My husband and I are very impressed and grateful to Dana for his welcoming attitude and expertise. We are older and require a little patient and supportive tech specialist like Dana.William Ryder15:23 21 Oct 17Always get my phone from here. excellent customer service...Eve Rheinstein15:48 25 Sep 17İ have been going to this store for years. excellent service....Nancy Winter19:58 21 Sep 17Just got my new phone and its always wonderful experiance. The atore manger helped me out today and it was the best.Lizbeth Stang13:47 18 Sep 17Amazing people...Robert Donadio15:42 13 Sep 17Great customer service. Always very helpful. I would never go to any other store.Jane Porter14:51 08 Sep 17I have made this location my home store. Customer service is great and the staff is very knowledgeable and friendly. Never had a bad experience here and I definitely recommend it.brian White21:15 06 Sep 17Great customer service and very very nice people. I highly recommend going to this store and this store only. Way way way better than corporate store.Kefalas RE17:23 03 Feb 17The staff was very knowledgeable and helpful when I went to upgrade my phone. I had been to the Billerica location to try to do this a few weeks earlier but the staff there were very unorganized and not very helpful so I came to the Bedford location as it had better ratings - it was well worth the extra 10 minute drive.Chris Hines18:11 27 Dec 16Love going to this store! I would recommend it to all family & friends 🙂Nina Vaswani02:56 21 Apr 16‹›
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