Location Category: stores
Verizon Authorized Retailer in Billerica, MA
Few reasons to Shop here!!
Sam was a polite, lovely, knowledgeable, professional, patient young woman. I will return there for my next phone update & will recommend this store because of my positive experience there due to Sam.Rose Donovan00:06 05 Jan 20Felix is really awesome. He helped me get a good plan and a phone deal with promo of Black Friday. It was really good customer experience and I recommend it.Nikhil patel06:16 13 Dec 19Great experience with Ernest and Dimas at the Pinehurst shopping center.Kevin Matos20:30 09 Nov 19It was great to know that the staff was creative with stacking promotions to get me the best deal!Julien Breen22:43 24 Sep 19Noel took as much time as I needed to explain the phones and plans to me.Marianne Valente19:13 24 Sep 19Staff extremely pleasant, helpful, knowledgeable and more then happy top help with all my questions on the phone. For the first time having a smart phone they have made it an easy experience. They would always find a way to answer every question no matter how busy they were in store! Would highly recommend this as your new local Verizon store to always go to! Brandon and Noel are the two gentlemen I always ask for!!!!Jonathan Saunders17:59 01 Jun 19Great service, staff is very willing to help.Ernest Nigro18:05 30 May 19Brandon was very knowledgeable. Understood what I wanted and needed. Asked how I use my wireless phone and tablet. Answered all my questions. Would recommend wholeheartedly.Lisa Carnell00:17 28 Apr 19The staff here is amazing!!! Dominic, Noel, and Brandon are some of the most helpful, patient, courteous gentlemen we have met. Best customer service we have ever experienced!!Susan Le Blanc23:45 24 Apr 19Dominic was super helpful, would definitely visit againConner White16:47 24 Apr 19Brandon was wonderful to work with; he was patient in answering all my questions, kind and so spoken. He took a lot of time in explaining the XR phone to me as I was upgrading from an iPhone 4, as well as all the equiptment and my plan. I was so pleased with his willingness to assist me...which was so different from help at the Apple Store where they basically let you know that they are “too busy” to work with you unless you know how to use the phone!Brendon made the experience so easy and never made me feel like I was bothering him.While I was making my purchase, I could over here the store manager who was helping an elderly client who was struggling with his phone, and had billing issues; he spent at least an hour with the gentleman, and ultimately advised him to contact Veterans Services in town to help him ascertain his Social Security information that he was searching for. He explained that “his son doesn’t talk to him”, and the store manager went above and beyond to assist him.All in all, both men went above and beyond to kindly help all customers who came into the store while I was there. You should be proud of the service offered at this Billerica store!Thank you,Kelly HKelly Higgins16:21 23 Apr 19Best Verizon store in town! Make the drive to visit the team here.Susan Le Blanc01:03 03 Apr 19Noel and Dominic were wonderful! Visit this store for a professional and fun experience.Lisa Blaustein21:41 26 Mar 19Very helpful, quick and easy to communicate with !rcass b13:35 26 Mar 19Brandon S. From This Verizon location was extremely helpful. He spent over an hour going back and forth with me about upgrading my phone, and adding another line to my account. Brandon had so much patience as he remained calm and collected through the whole process. He did not have that attitude where most salesmen just rush through the transaction and get you out of the store. He treated me with respect and it was clear he was genuinely trying to help me, and not just get money out of me. If you live in the area, and you need a Verizon Store, this new location is definitely the place to go to.J P18:50 24 Mar 19Brandon was very courteous and very helpful with any questions I had. Also very patient!!Georgina Cooper19:40 14 Mar 19Noel was very knowledgeable and extremely helpful. He took his time explaining everything to us. We're not real tech savvy but he was very patient and never complained no matter how many questions we asked. Not only did he set up our devices but he paired them with a remote speaker and my bluetooth in my car. He also installed the Hum and explained that application to me. Since our initial visit, we have returned twice with questions and in every case he was once again very polite and answered all our questions. We give him the highest satisfaction rating possible.Amy and BillAmy Sirois18:59 13 Mar 19Brandon at Verizon did an awesome job helping me make a phone choice. Helped with payment options and how to use my new phone. Great experience!Lisa Jackson15:56 28 Feb 19I was in a nightmare without a phone for four days. I had been promised by another Verizon store that my replacement phone would be overnight delivery. NOT SO... when my phone did arrrive I went to IM Verizon 700 Post Road Billerica and what a fantastic experience. Brandon and Matt were my Knights in Shining Armour. They went above and beyond to help this smart phone-dumb operator customer. Very patient, thorough, great customer rapport, personable, and extremely skilled in their craftsmanship. I would recommend this store to all. I thank you Brandon, Matt and Dom for such exemplary service. AliceAlice MacInnis21:29 31 Jan 19Excellent, professional, courteous service. I highly recommend this store!sara moritzen12:14 03 Jan 19Very helpful and informing with knowledge of the product. Excellent customer service.Adam Duhamel12:40 30 Aug 18Matt was great. We had a complicated situation to resolve with changing service to Verizon for a family plan. Lots of pins and other things to remember from other provider in order to switch and he was very patient. Helped set up new HUM device.Tdunn55518:39 19 Aug 18Great people very satisfiedHhhh Ggg20:12 11 Aug 18‹›
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- Free Training Classes and Workshop for our customers
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