BVerizon Authorized Retailer in Boston, South Boston Broadway, MA

Switch to Verizon 5G Ultra-Wideband for the ultimate digital experience at home or on the go. IM Wireless, a top-notch Verizon Authorized Retailer located in South Boston Broadway, MA makes your job easier. Visit your local store to find what is best for you, your loved ones, and your business.
Wondering how it’s going to make a difference to your life? A 5G Verizon cellular network means you will experience up to 100x faster Internet speeds than you do now with 4G LTE service. Most importantly, it’s low latency and peak capacity brings the freedom to enjoy the same super-fast speed on all your connected devices. Stream 4K videos from Netflix or any other on-demand video sites, upload or download files, connect with friends and family, and play games much faster than ever before.
Whether you are interested in getting new 5G service, getting the newest 5G-compatible smartphone, or unleashing Internet of Things capability with 5G, sales and customer service representatives at our IM Wireless Store at 416 W Broadway, Boston, Ma 02127 will be glad to help you.
If you are in the military service, veteran or first responder, ask about special discounts on Get More, Do More, Play More or Unlimited plans.
Got questions? Feel free to contact us at 617-765-8492.

Reasons to Shop here!!

• Trade in your old phone & Get instant credit
• Friendly & Knowledgeable Staff
• Free Training Classes and Workshop for our customers
• 14 Day Price Match Guarantee to VerizonWireless.com prices only

Verizon Authorized Retailer - IM Wireless

4.6

Based on 90 reviews

See all reviewsWrite a review

Amanda (the service rep who helped me) was very helpful, fast and pleasant! I’d recommend going here

Kai Uehara

15:38 14 Mar 20

Ashley was extremely helpful and professional in setting me up with a short term SIM card. Great service, highly appreciated.

Paul Kim

04:07 03 Mar 20

Was helped so quickly by ashely and another worker I didn’t catch her name!! Very kind, understanding and quick to solve

Claudia Reese

22:19 02 Mar 20

Mu iphone 8 died today or so I thought. The women at this Verizon store got the phone working within 5 minutes and I was on my way out the door. Very courteous, smart and helpful. Totally turned my day around and for no charge! Thanks!

Patricia Meleedy-Rey

00:59 29 Oct 19

good service got my phone fixed

Tech Explained

00:11 09 Oct 19

RJ was extremely knowledgeable and helpful as answered all our questions and helped us through a very difficult process. We were very pleased with his service and would recommend him to friends and family in the area.

Jeremy Comeau

21:47 26 Aug 19

Elhadj is a good guy. No nonsense. Helped me get what I wanted. Didn't try to up sell. Very helpful and knowledgeable.

Andrew Cesarini

16:58 19 Aug 19

The ladies in this store were honestly so kind and honest and up-front about everything! Amanda is so sweet; I would recommend going to her if you aren't exactly sure what you need and don't want to overpay for anything.

Madeline Bennetti

17:32 15 Jun 19

Had a broken phone and they hooked me up with a new pixel 3a in less than 10 minutes

John Dreier

17:57 03 Jun 19

Great staff

Curt Welch

19:37 25 Apr 19

Lovely service!! Thank you so much Vanessa! Love my new phone thank you for your time and patience.

Sella Newton

23:00 07 Jan 19

I needed a phone pronto and Amanda set me up with an upgrade with speed and expertise.

Barry Polsky

19:29 02 Jan 19

Came to open a new phone line and account, Kevin helped me out and made the whole process easy and smooth. Very satisfied with his help and the store. 10/10

Brandon Boucher

15:27 29 Oct 18

Nick stayed calm and remained courteous and helpful even as the store became busy and he was the only employee on duty

Topper Roth

19:27 15 Oct 18

Nick was professional, helpful and patient. I felt like he looked out for my best interest by finding out what was important to me. One of the best in-store customer experiences Inhave had in a very long time!

Stephen Weber

21:27 07 Oct 18

I stopped at the Verizon store on my way home from work to look into options for a phone upgrade. When I arrived, there were 3 customers in the store. Vanessa cheerfully greeted me, and completed a sale with one of the customers. She told me she would be with me shortly and proceeded to assist the couple that was there before me who were also asking about their upgrade options. Soon, other customers would stop by and Vanessa was sure to acknowledge them and assist or answer questions as swiftly as possible.This is when I realized that she was the only sales person on the floor, and the entire store. I was impressed with Vanessa’s professionalism in assisting the many customers that continued to walk through the door, even close to closing. She patiently answered many (often compicated) questions with kindness and expertise.In addition, she is a wiz at all things cellphone and was amazing in helping me find the right cellphone and trasferring all my stuff to my new phone.I will be referring my friends to this store, just so they can work with Vanessa.Thank YOU, Vanessa.

Ines De La Cruz

15:30 01 Oct 18

The best part about this Verizon location is VANESSA! Ask for her when you go in... she’s the best! We had a phone issue that she solved immediately and even took the time to help us adjust our account. She’s also a great salesperson because we walked out with a new phone and Hum. Thank you, Vanessa!

Kate Chase

18:06 30 Sep 18

Vanessa and Nick were very helpful and Vanessa stayed 45 minutes after they were closed to make sure my phone was setup! Thank you to you both.

Kris Megna

16:42 27 Sep 18

Heather was willing to stay past closing to make me my own line. We stayed until around 7 while they normally close at 6.

Selena Eagan

23:13 19 Sep 18

No Pixel in stock and I was in a bond. Very happy with my new Samsung instead. Would give five stars if the process was not so long.

Elaine Cope

13:18 07 Sep 18

Kevin went out of his way to be helpful and stayed pass closing hours to make sure my phone was properly backed up. Hopefully you’ll have a chance to work with Kevin if you need anything with Verizon.

Jordan Telin

01:00 26 Jul 18

Nick was beyond helpful and made the visit productive and efficient!

Tony Teixeira

20:02 13 Jul 18

Vanessa was great!

Moya Bailey

19:01 10 Jul 18

Gilberto is highly knowledgeable and exceptional at his job. Excellent customer service!

Jessica Loew

14:12 07 Jul 18

They staff we’re so kind and generous!

Duh Itznai

11:17 06 Jul 18

Was able to walk in with an idea of what I wanted and get it quickly from a knowledgeable staff!

Jess Wallis

20:35 26 Jun 18

Vanessa was very helpful and provided quality customer service.

Hury Michael '16

19:03 19 Jun 18

I had a tricky activation involving a bricked Motorola and a transfer to a new Pixel 2. Thanks to staff here it was much less painful than it could have been. Very helpful and patient.

Jenny Moyryla

20:24 06 Jun 18

Nick was a great help to me. I am clueless about phone technology and I needed patient and knowledgeable guidance when picking out a new phone. I will definitely return to this Verizon store(1363 Boylston st Boston) with all my future upgrades and purchases. Thanks, Nick

Stephen McAvinn

19:07 31 May 18

Kevin provided me with the best experience I’ve ever had at a Verizon store. He made everything in getting a new phone so easy - he even found a way to put my old phones’ contents on my new phone regardless of my own negligence in failing to back up. He was personable, professional, and highly skilled at what he does. Thank you so much, Kevin!

Lydia Parker

02:03 15 May 18

Everyone who works here is kind, and willing to answer any questions you may have! I was very happy with my experience there.

Julie Cusano

18:04 10 May 18

Nick did such a great job. He stayed well after closing to help us resolve our carrier issue and was so polite and helpful. Thanks!

Alina Perez

19:58 19 Apr 18

Nick was a huge help in getting me a new phone quickly. super helpful!!

Reagan Doucette

22:12 17 Mar 18

Nick, the representative at the Fenway store, was so helpful. I was upgrading my iPhone and he took the time to look at my account to see how I could save money. The store was not crowded at all allowing an efficient experience. This store also had many promotions going on allowing me to get a great deal on some accessory items. I highly recommend this store!

Elizabeth Powers

20:51 17 Mar 18

Gilberto was knowledgeable, efficient andextremely helpful!

Kathleen Fuller

18:06 12 Mar 18

The sales rep was very helpful and friendly

Jacqueline Henderson

18:02 05 Mar 18

Great place to go for a new phone. They are honest and friendly. Going here was way easier than the mall, I will definitely be back in the future.

Clifford Metcalf

15:36 24 Feb 18

WOW IM AMAZED BEST CUSTOMER SERVICE EVER, they setup my new phone & loaded up all my stuff on to it. Best experience with Verizon ever

Jonathan Garcia

15:32 24 Feb 18

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