: 9:00 am - 8:00 pmMon9:00 am - 8:00 pmTue9:00 am - 8:00 pmWed9:00 am - 8:00 pmThu9:00 am - 8:00 pmFri9:00 am - 8:00 pmSat9:00 am - 8:00 pmSun11:00 am - 6:00 pmAddress: 77 Main Street Andover, MA 01885
Phone: 978-623-0006Verizon Authorized Retailer in Andover, MA Few reasons to Shop here!! Trade in your old phone & Get instant credit Friendly & Knowledgeable Staff 14 Day Price Match Guarantee to VerizonWireless.com prices only Dedicated small business support Free account analysis Verizon Authorized Retailer - IM Wireless4.6Based on 104 reviewsSee all reviewsWrite a reviewRavi supplied superb servicePars Nalbandian20:59 03 Jan 20Jonathan was Read more...
Verizon Authorized Retailer in Andover, MA
Few reasons to Shop here!!
- Trade in your old phone & Get instant credit
- Friendly & Knowledgeable Staff
- 14 Day Price Match Guarantee to VerizonWireless.com prices only
- Dedicated small business support
- Free account analysis
Ravi supplied superb service
20:59 03 Jan 20
Jonathan was so knowledgeable and answered all our questions. Helped us resolve several issues we had in a matter of minutes. Great guy! Thanks Jonathan!
15:58 21 Oct 19
It's VerizonWhich means it cost more for less
01:30 10 Sep 19
16:02 23 Aug 19
Nice easy transparent happy!
14:11 31 May 19
Jonathan went above and beyond for me! He was very knowledgeable while keeping me informed and very very helpful. I went into the store for an upgrade and he made it so painless and easy I will absolutely be back and will recommend anyone to go see him!!
00:47 13 May 19
Very knowledgeable, friendly, and found best deal possible.
02:46 30 Apr 19
Great store with awesome associates. Jake was very professional and really listened to what I wanted. This is my go to for all of my family's cell phone needs!
22:37 25 Apr 19
Jonathan was so helpful. He took the time to resolve all my questions and issues with my new phone. He was so patient, and really knowledgeable. Best experience getting a phone!
11:19 31 Mar 19
Jonathan was a great help with keeping me connected with no down time!
16:16 25 Feb 19
Jonathan was so helpful and even though the store was busy I was in and out with a new phone and no stress really quickly.
19:05 17 Oct 18
The person who helped was very informative and understanding. He even gave great suggestions about which phones to choose. I would love to give him the full five stars.
18:01 30 Sep 18
I took an entire hour for me to decide on a phone that was right for me and a payment method that I liked. The guy who was in at the time was named Edwin I believe, and he was patient and informed and helpful. I don’t write reviews, but it was a situation where I was taking just SO LONG felt he had a right to be impatient and wasn’t.
15:00 26 Sep 18
I would strongly recommend you talk to Jonathan if you're tech savvy and know what you want in a phone. He was knowledgable, respectful, and helpful, without trying to oversell you. I wish all sakes people could have his qualities.
01:59 23 Sep 18
Ravi was very helpful and answered all my questions.
19:01 12 Sep 18
Helpful knowledgeable people. Awesomeness is of course limited by this being a cell phone store with a fixed product line. 🙂
23:39 23 Jul 18
Jacob was great! Very thorough and patient with someone who isn’t very technical. Had an issue with calls not going out and he took the time to resolve the problem! Great job. Beth
20:35 06 Jun 18
Great customer service and got the job done with setting up my new phone in very quick time.
22:49 29 May 18
The employee was very polite, helpful, efficient, and friendly. He made the usually painful new phone process pleasant.
21:45 20 May 18
Clifford was super patient and helpful with the purchase of my new phone! He made the whole process easy and helped iron out any issues!
17:07 12 May 18
Ravi was amazing! I always look for Ravi when I come to Verizon. He is completely knowledgeable on all of his products and is extremely professional. He is also always very patient with my questions and always takes the time to explain his products thoroughly. It is an absolute pleasure working with Ravi and I would recommend him and his store to anyone!
21:48 28 Apr 18
very helpful & knowledgeable staff! I went in was greeted by Jonathan, great costumer service super thorough! Made everything so quick easy & understandable. Walked out of the store beyond satisfied, highly recommend this location!
21:37 24 Apr 18
Great customer service, got helped by Jonathan he help me out with everything I needed
18:19 24 Apr 18
The staff was super amicable and they helped resolve my issue quickly.
18:10 24 Apr 18
Great experience, had received help from Jonathan and he helped me get everything set up
18:08 24 Apr 18
Great store! Will be back for my next phone. Helpful and knowledgeable staff. Great job guys!
18:06 24 Apr 18
Came in to the store and purchased a new phone from Ravi. He was wonderful to work with. Best customer service I've had verizon.
21:23 19 Apr 18
Jake was extremely helpful. He was knowledgeable and his poise made me feel ver confident in his abilities. He was extremely professional and I would highly recommend him to anyone.
20:31 02 Jan 18
Cliff and Bobby were EXCELLENT! I had a terrible experience at the Verizon store at the Rockingham Mall and went to the Andover Verizon store for help. They fixed all my problems, answered all my questions and couldn't have been nicer. I will definitely be coming back to them in the future!
16:56 29 Dec 17
Cliff was extremely patient and very helpful answering my questions about data usage and plan options. He took the time to clearly explain the plan details and costs so that I could make an informed decision. Very professional, customer service was excellent! Cliff and Ravi are an awesome team.
02:53 22 Dec 17
There is no one better than Ravi!!!!! He has always been wonderful and extremely patient with me whenever I've needed assistance (and that's usually quite often!) He's super knowledgeable and I have never left his store without all my questions answered!!! I wouldn't trust my phone with anyone else! Go see him!!!!
00:19 01 Dec 17
Staff was very knowledgeable, courteous, and offered good suggestions.
20:38 12 Nov 17
My old iPhone was dying and I needed a phone fast. I called IM Wireless in Andover, MA and they were indeed johnny on the spot. Jonathan told me to come right down and he took good care of my transferring all my stuff to the new iPhone. Nice and easy! Thanks for your excellent service.
19:42 09 Oct 17
Amazing best service by far
03:41 03 Sep 17
Worked with Jonathan, great customer service and did an awesome job! I would recommend for customer to go in and work with him!
22:38 02 Sep 17
Great store great customer service. Jonathan was really helpful and made the store very welcoming. Highly recommend them.
22:22 02 Sep 17
Jacob was fantastic. It's rare that anyone praises customer service representatives, but these guys definitely deserve it. Had my phone activated and switched to Verizon in no time. Highly recommended.
15:19 23 Aug 17
The guys at the Andover Verizon are beyond helpful. They are a wealth of knowledge!
20:19 15 Jun 17
Very professional & Excellent customer service from owner Jay Patel. I highly recommend this Verizon Wireless store located at 77 Main Street, Andover, MA 01810. 👍
15:16 15 Jun 17
My experience with IM Wireless was nothing short of great. I was greeted in a professional manner and was treated with respect. Ravi was great at helping me choose the right plan for my family and I. They have a great selection of phone cases and accessories and the sales associates are very knowledgable! If you want great service and are overall confused about phone plans, give IM Wireless a visit!
17:33 13 Jun 17
Ravi was the sales rep that helped me at this Verizon store. He is always really helpful
23:12 24 May 17
Great people to deal with. These guys really know the answer to your questions & are extremely patience.
20:48 04 May 17
My experience was excellent. Anthony, Robbie and Josue were extremely helpful all three times that I went to the store. They were extremely knowledgeable, directed me in the right direction even though it might it not have been in their own financial interests and were generally extremely helpful. I would highly recommend this store and theses three employees.
18:59 07 Jan 17
Thanks guys. My entire family appreciates the help. We always come to this store and the employees always go out of their way for my family.
03:26 01 Jan 17
Thanks for all the help. This store mailed my phone to Florida so I wouldn't have to go to a store in Florida. Thanks again guys.
03:24 01 Jan 17
I had the best Verizon experience of all my visits at this store. The entire staff was very helpful. I'm going to be back soon guys.
03:20 01 Jan 17
Ravi is knowledgeable and made buying a new phone and transferring data seamless! Thank you Ravi- you're the best!
19:25 30 Dec 16
Great experience,helpful. Staff , anthonyx and ravi, we're terrific ando answered all questions in a way I could understand. Very pleasant and informative.
00:06 30 Dec 16
Great customer service. Very knowledgeable!
22:01 24 Sep 16
There now exactly, what there selling. Highly recommended
18:47 20 Aug 16
Good service, but veeeeeeery long
16:40 01 Dec 15
Walked in to setup my email on my smart phone and dealt with Manny and Nate. They were very helpful and professional. Would like to go back for all my future cell phone purchases. I wish more local stores were this helpful. Although they are now located at 77 Main Street in Andover MA
18:42 25 Jun 12
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