: 9:00 am - 8:00 pmMon9:00 am - 8:00 pmTue9:00 am - 8:00 pmWed9:00 am - 8:00 pmThu9:00 am - 8:00 pmFri9:00 am - 8:00 pmSat9:00 am - 8:00 pmSun11:00 am - 6:00 pmVerizon Authorized Retailer in Bedford, MA Few reasons to Shop here!! Trade in your old phone & Get instant credit Friendly & Knowledgeable Staff 14 Day Price Match Guarantee to VerizonWireless.com prices only Dedicated small business support Free account analysis Verizon Authorized Retailer - IM Wireless4.8Based on 85 reviewsSee all reviewsWrite a reviewHad a great experience with Carlos. He managed to Read more...
Verizon Authorized Retailer in Bedford, MA
Few reasons to Shop here!!
- Trade in your old phone & Get instant credit
- Friendly & Knowledgeable Staff
- 14 Day Price Match Guarantee to VerizonWireless.com prices only
- Dedicated small business support
- Free account analysis
Had a great experience with Carlos. He managed to juggle several customers at one time efficiently and courteously. And he helped me select the best phone to fit my needs and budget. Great service and nice disposition.
03:43 17 Oct 19
Jay was extremely knowledgeable and helpful about products, technology and service plans. A real pro!
16:11 30 Sep 19
The man was super nice to us!! Although I didn’t catch his name. He was super helpful and knew EXACTLY what he was doing! 5 stars for sure. I had to switch plans and he did it super quick and he was helpful and kind and was just awesome in general
22:18 17 Jun 19
Carlos was very friendly, knowledgable, and helpful. The entire experience from start to finish went smooth and was hassle free. Carlos went above and beyond to make sure we left happy customers. Will definitely come back again.
15:23 26 May 19
Excellent service. Very helpful
21:26 25 Mar 19
Excellent atmosphere and food. Also excellent service!
12:36 20 Feb 19
Jay is knowledgeable,reliable, and more than efficient when it comes to mobile needs. He helps our company with all our Mobil needsHe’s fast and now on point not to mention a pleasant person to deal with. We send all our friends and clients to Im mobile if the need the best service. Thanks Jay your a great customer service Rep.
16:13 14 Feb 19
Excellent service and great customer experience. I strongly recommend talking face to face with the Verizon sales representatives at this store.
23:59 26 Nov 18
18:03 20 Nov 18
Noel was excellent! Very competent.
19:32 12 Nov 18
Very knowledgeable, and fast!
18:25 29 Oct 18
Very patient and willing to help employees. They know what they're doing and they don't exaggerate the business too much to make you feel overwhelmed. Service and data is good and sturdy too. Highly recommend for people stuck between sprint and at&t
22:37 06 Sep 18
After having such a great experience, I will never go to another Verizon store again. Jardel helped me through the process and was extremely organized, knowledgeable, honest, and personable. Everyone who works there was friendly and not the least bit pushy to get me to buy anything. Strongly recommend heading to this Verizon store!
19:13 09 Aug 18
I was hesitant about this store not being Verizon but an authorized Verizon wireless affiliate. However, Jay was very patient and helpful. He explained all the options we could do, even buying a phone somewhere else and activating there.
22:07 07 Aug 18
The workers here are awesome and so helpful! They drove to another store for me just to get the exact phone I wanted. Super kind!!
18:13 04 Aug 18
Jardel was a very nice gentleman. He was knowledable about his merchandise. I would return to him for further assistance.
19:05 24 Jul 18
Decent place. Conveniently no line for the service. Teller gave a few good suggestions on cell service.
00:20 19 Jun 18
Alex was very knowledgeable and experienced. He was friendly and helped me easily upgrade my phone. He was not pushy at all. While there he helped another somewhat unhappy customer recover all his lost text messages. The three of us were there for quite a while waiting for our phones to upload and had a nice chat. I would definitely recommend seeing Alec for any issues.
00:44 13 Jun 18
Nothing but helpful will definitely go back again
18:19 14 May 18
My situation was very time consuming and he did everything he could do to help me. It took a long time to get me connected with Verizon. He was easy to talk to and did a great job. AWESOME CUSTOMER RELATION SKILLS.
22:10 18 Apr 18
I had a wonderful customer experience with Dan Smith. He was knowledgeable and incredibly helpful and I highly recommend Dan and this store.
20:07 27 Mar 18
Dan and his assistant were very professional and provided great service.
19:50 16 Mar 18
Dan helped me get everything I needed. He was well informed and could answer all the technical questions I had. The customer he helped before me was not very tech savvy but he was really patient with her and was able to simplify his answers so she didn't get confused. Best experience I have had in a Verizon store, we need more people like Dan!
18:55 14 Mar 18
Sales person Daniel helped me determine the best option for replacing my phone that broke. He found a great deal on the pixel 2 xl. He was never pushy or made me feel like he was pulling one over on me. Through discussing options he sounded like he genuinely just wanted help. The pixel 2 xl is awesome!
18:16 08 Mar 18
Very patient explaining all features,great experience
23:38 24 Feb 18
I came in the store to see if I could transfer my texts from my existing Motorola Droid to a newly purchased Google Pixel 2XL . The salesgirl in the store did not look like a computer geek and I did not think she could do what Best Buy and my company wireless expert claimed may be difficult or impossible. Boy, was I surprised when she accomplished the transfer. It took about a half hour and she did it while at the same time attending other customers. I highly recommend this store and the competence of its employees especially this salesgirl!!
22:22 06 Jan 18
My husband and I are very impressed and grateful to Dana for his welcoming attitude and expertise. We are older and require a little patient and supportive tech specialist like Dana.
15:23 21 Oct 17
Always get my phone from here. excellent customer service...
15:48 25 Sep 17
İ have been going to this store for years. excellent service....
19:58 21 Sep 17
Just got my new phone and its always wonderful experiance. The atore manger helped me out today and it was the best.
13:47 18 Sep 17
15:42 13 Sep 17
Great customer service. Always very helpful. I would never go to any other store.
14:51 08 Sep 17
I have made this location my home store. Customer service is great and the staff is very knowledgeable and friendly. Never had a bad experience here and I definitely recommend it.
21:15 06 Sep 17
Great customer service and very very nice people. I highly recommend going to this store and this store only. Way way way better than corporate store.
17:23 03 Feb 17
The staff was very knowledgeable and helpful when I went to upgrade my phone. I had been to the Billerica location to try to do this a few weeks earlier but the staff there were very unorganized and not very helpful so I came to the Bedford location as it had better ratings - it was well worth the extra 10 minute drive.
18:11 27 Dec 16
Love going to this store! I would recommend it to all family & friends 🙂
02:56 21 Apr 16
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