Mon9:00 am - 8:00 pmTue9:00 am - 8:00 pmWed9:00 am - 8:00 pmThu9:00 am - 8:00 pmFri9:00 am - 8:00 pmSat9:00 am - 8:00 pmSun11:00 am - 6:00 pmAddress: 89B W. Main St, Hopkinton MA 01748
Phone: 508-497-0700Verizon Authorized Retailer in Hopkinton, MA Few reasons to Shop here!! Trade in your old phone & Get instant credit Friendly & Knowledgeable Staff 14 Day Price Match Guarantee to VerizonWireless.com prices only Dedicated small business support Free account analysis Verizon Authorized Retailer - IM Wireless4.8Based on 110 reviewsSee all reviewsWrite a reviewMarissa was very helpful and efficient. She explained all Read more...
Verizon Authorized Retailer in Hopkinton, MA
Few reasons to Shop here!!
- Trade in your old phone & Get instant credit
- Friendly & Knowledgeable Staff
- 14 Day Price Match Guarantee to VerizonWireless.com prices only
- Dedicated small business support
- Free account analysis
Marissa was very helpful and efficient. She explained all information very well. I would recommend her to anyone.
21:27 18 Oct 19
Marissa was very knowledgable and personable. I highly recommend the Hopkinton Verizon store
16:06 28 Sep 19
Hasan is the most helpful and knowledgeable person I have ever had at a Verizon store. What ever your paying him, it's not enough!
20:57 05 Sep 19
I love being able to come toThis store and not wait more than 5 minutes. The staff are all extremely knowledgeable and friendly and patient.
19:39 29 Jul 19
Very happy with cell phone purchase service. I had a difficult transfer process and zmichael stayed with me and made it work.
13:28 09 Jul 19
I switched from a iPhone to a Pixel. Rickie was very helpful and knowledgeable about the phone options and different payment plans. He's very personable. I had a great experience.
02:16 07 Jun 19
The staff are very pleasant, knowledgeable and helpful. They explained everything without being patronizing to this senior citizen, something you don’t find everywhere!
16:41 11 May 19
04:56 07 May 19
Rickie was great to work with and I was very appreciative of all of his help! He was very courteous and professional.
18:09 16 Apr 19
Ricky did a great job.
13:07 16 Apr 19
Rickie was incredibly helpful & patient. He was an absolute pleasure to do business with . He even drove to the Franklin store to get the phone that I wanted. I would go back to him in a heart-beat.
21:00 30 Mar 19
15:36 12 Mar 19
He was great! Professional answered all our questions didn’t rush us into any decisions . Was extremely helpful and knowledgeable about the products we purchased.
21:37 04 Mar 19
He is customer service oriented, attention to details and patient with customers that are not tech savvy. Thank you.
16:18 11 Feb 19
My daughter smashed my phone, and Ryan helped me get a new phone and accessories - it was a quick and easy process! Thanks, Ryan!
21:24 04 Feb 19
Rickie was fantastic to work with. He was also training someone while helping me and he did a great job supporting her while provinding great service to me.
17:33 03 Nov 18
Shawn is great, very efficient and very easy to work with!
17:33 27 Oct 18
I really liked it but they need more options because they only have new models
19:02 22 Oct 18
Ricky was extremely knowledgeable and helpful. He was able to transfer all of my information from my old phone to the new one very easily and quickly. I recommend him highly.
13:06 15 Oct 18
Rickie helped me the other night purchase my new iPhone. I was experiencing a lot of issues with my iPhone 7 and he was extraordinary kind and helpful. I was there for a few hours and he made sure I left with everything backed up and taken care of. This was the best experience I’ve had at a Verizon store. Additionally, I was there for a few hours and was able to see him interact with other customers. He was very curdious to everyone in the store and explained all of the options and packages very clearly.
18:21 04 Oct 18
I stopped by the Verizon store in Hopkinton. I was in need of a new cell phone. Lana assisted me and was great. I ordered my phone and picked it up last Friday. There was an issue with activating the new phone due to technical issue on Verizon’s end. Lana was so helpful, knowledgeable, and patient and she got everything taken care of. She said that she was moving on in a few days to a new position/career field. Good luck Lana on your new adventure. Thanks for your professionalism and great customer service. Regards,Ruth Cardillo
01:38 02 Oct 18
Great customer service Thank you Lana
18:11 30 Sep 18
Shawn was absolutely awesome. He was very quick and efficient in helping me get a “new” used phone setup and activated. He knows his stuff and my interaction was no nonsense, and very efficient. Would definitely return.
16:16 15 Sep 18
Getting a new iPhone at the Verizon Store in Hpkinton was super easy-Shawn was very knowledgelable not only about the iPhone, but all the other types of smart phones and super helpful when explaining our phone plan. The process was smooth and I highly reccomend them!
13:00 09 Sep 18
Lana is patient, thorough and professional. Keep up the awesome customer rapport and service!
20:16 30 Aug 18
Shawn is excellent! Set up my new iPhone, NO glitches, positive experience. He’s knowledgeable and and helpful. Was actually fun hanging out there while he took care of set up. A+
22:48 07 Aug 18
Lana was knowledgeable and quick to set me up with an upgraded phone . I highly recommend the Hopkinton Verizon location for any upgrades.
18:36 04 Aug 18
Amazing! I needed a new phone right before leaving town, and the model (Pixel 2) was not in stock. Sean and Sinkh (sp?) didn't want me traveling with my old, unreliable phone, so they worked tirelessly to get the right model in the store within 24 hours! Great service! Friendly staff! Highly recommend!!!!!!
01:33 04 Aug 18
Shawn is the best! Customer service above and beyond for our personal accounts as well as our business account at Start Line Pediatrics! Ask for Shawn.
19:25 31 Jul 18
Really knowledgeable staff.
18:05 14 Jul 18
Extremely efficient and knowledgeable Sales-Service Representatives. I was in for a new iPhone on my existing plan and Lena, the representative understood and responded to my requests with complete attention. I was in and out of the store in 15 minutes with a new phone, restored and ready to use. Tough to get drive through coffee this fast!!
19:33 13 Jul 18
Shawn was so nice and incredibly helpful. Very knowledgeable gentleman .
18:06 10 May 18
Great experience! Well informed associates who made the process of getting a new phone so easy!
15:03 06 May 18
Shawn Gaffney was very patient and kind. We received two phones and better service witch left us leaving the store smiling
19:10 20 Mar 18
I walked into the store with a frozen phone . Shawn was very helpful and very nice . Worked on my phone for 2 hours and recovered all the pictures that had not been backed up . Also helped to pick and purchase a new phone . I would highly recommend this location and Shawn for all your Verizon wireless needs
20:04 17 Mar 18
Ashlee is the most professional and respectful young lady. She was a pleasure. Excellent service.
16:28 21 Feb 18
I was helped immediately and out the door in 15 minutes. The gentleman that helped me was knowledgeable and did a great job.
01:17 04 Jan 18
He (Jeffrey) was extremely friendly and helpful. Very patient and answered all questions with clarity. Made the process much easier with his positive attitude and seemed genuinely eager to help and make the process easier for us. I would rate him higher than a 10/10 if that was an option.
18:10 31 Dec 17
On top of having the best cell phone service this place offer the best customer service around. I highly recommend it.
13:36 20 Aug 17
Very professional service by Mike today. I am not cellphone savvy and he went beyond the call of duty to help me get connected to WiFi. I am so grateful for his kind attention. Thank you, Mike and Verizon. B.B.Hart
19:45 08 Aug 17
Yesterday was my 4th time using this store and each time has been flawless. Previously, I used the Franklin and Framingham stores where the waits were insanely long and the staff was not necessarily friendly. At this store, I wait little or not at all and the staff is extremely helpful. They suggest options but don't push. When there is a problem they can't address, they get someone else to help them solve it. Each time, I've had a different person and all 4 were this way.
12:20 04 Jun 17
Great service. They fixed problems I has with a phone I got at Best Buy. I should have bought here in the first place.
19:07 02 Jun 17
Jorge was very helpful and knowledgeable. Great customer service!!
21:45 20 May 17
Jorge went so far above and beyond with my phone transfer problem. Thanks Jorge!!!
20:43 15 May 17
Brandon, Vanessa and Kristen are wonderful they took their time to explain all the details of my new phone, Brandon is amazing he helped me set up my new phone, and offered me many useful products and I didn't feel pressured or rushed, I would recommend this store to anyone around the area.
21:37 17 Mar 17
Kristen and Vanessa are great to work with they also have good deals at there store and know what they are doing hum is a new feature and it's great
15:35 17 Mar 17
Very helpful and they always have lots of patience for my endless questions.
19:02 24 Feb 17
Efficient ,knowledgeable ,timely
21:45 19 Feb 17
AOK...Vanessa the best !
19:52 15 Feb 17
Went in for an upgrade and Brandon and Vanessa helped me find a new phone. They were very knowledgeable about both the phones and services! No hassle and no waiting. A great Verizon store to go to and would recommend to anyone in the area!
15:05 14 Feb 17
Excellent customer service. Brandon was very patient with us, we were getting a new iPhone 7 and transferring a blackberry to an IPhone 6.
20:28 22 Jan 17
Very helpful staff, I recommend this store.
23:30 21 Jan 17
Very convenient location. Brandon and Gael were very helpful. It was a very pleasant experience.
21:48 21 Jan 17
Amazing service, very helpful, no waiting. They go above and beyond. If you are in metrwest Boston and want a phone or Verizon wireless service, this place is far better than the others I have been to.
16:37 21 Jan 17
Good efficient service, friendly and knowledgeable.
23:22 17 Jan 17
Fast. Courteous. Had exactly what I was looking for. Gael is the most patient man ever!
19:20 17 Jan 17
Very helpful, fast service. I got everything I needed, everything was upfront and straightforward.
21:50 05 Jan 17
Great experience! Folks here were very knowledgeable and got me in and out of there quickly.
19:08 05 Jan 17
Very helpful and patient. I wouldn't go anywhere else.
21:26 04 Jan 17
I could not of asked for a better experience! I must say that this location has got to be by far one of the best Verizon Stores I have ever been to. In the past, I have filled complaints about other locations completely ignoring my needs, I have never experienced such professionalism and understanding. I will be reaching out to the corporate office as well to ensure this reaches them. Verizon in Hopkinton, MA. you are a force! You have won me back over and I will drive the hour trip to this store regardless of what I need. Sanat was a blessing and he went above and beyond for us. I can't say enough about my New Years Day and what a great way to start off 2017! If you ever need anything from a Verizon location I urge you to visit this location!
14:50 03 Jan 17
Stopped in to upgrade my phone, thought it would be a hassle, but the sale Representative (Sanat) was outstanding! Very helpful, well versed and I left satisfied. I look forward coming back for my next upgrade. George
17:16 01 Jan 17
Very professional and competent made my life A lot easierGreat job by Wiguen
00:03 21 Dec 16
Wow - I had been dreading walking into the store - afraid that I'd walk out having spent way more than I needed to or end up confused about all products/services. After all, that's exactly what had happened any other time I'd visited a Verizon store. However, this turned out to be a great experience. I went in with a broken phone, they went through all my options (go through insurance, replace the broken glass or find a way to upgrade to a new phone) and I did indeed walk out with a new, superior phone, but without spending an arm and leg. They were great!
20:36 11 Apr 16
My experience here has been amazing .... i'm such a pain in the but literally changed my min of phone 3 times leaving Wiguen and Gary (sales man) here 30 minuets past closing time.... I'm so pleased with the service here that this will officially be my one and only atop for all my Verizon needs...which says a lot considering I live 30 minuets away... these two guys were more then helpful in EVERY area!! Thank you guys so much for all your patience .....and your help!!!
23:26 10 Apr 16
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