: 9:00 am - 9:00 pmMon9:00 am - 9:00 pmTue9:00 am - 9:00 pmWed9:00 am - 9:00 pmThu9:00 am - 9:00 pmFri9:00 am - 9:00 pmSat9:00 am - 9:00 pmSun11:00 am - 6:00 pmAddress: 97 Main St. Stoneham MA 02180
Phone: 781-507-6666Verizon Authorized Retailer in Stoneham, MA Reasons to Shop here!! Trade in your old phone & Get instant credit Friendly & Knowledgeable Staff 14 Day Price Match Guarantee to VerizonWireless.com prices only Dedicated small business support Free account analysis Verizon Authorized Retailer - IM Wireless4.9Based on 219 reviewsSee all reviewsWrite a reviewGreat service. Dennis and Aiden both helped me out with Read more...
Verizon Authorized Retailer in Stoneham, MA
Reasons to Shop here!!
- Trade in your old phone & Get instant credit
- Friendly & Knowledgeable Staff
- 14 Day Price Match Guarantee to VerizonWireless.com prices only
- Dedicated small business support
- Free account analysis
Great service. Dennis and Aiden both helped me out with quirky phone. Fixed me up quickly and showed me the user errors of my ways.
15:14 08 Jan 20
Respectful person . Great people skills
23:17 05 Jan 20
Freddy was the best. I’ve been to 3 verizon stores and they could not help rather told me to go to T-mobile or AT&T. Freddy was the only employee who took time and fixed it. By the way the 3 verizon store that said they cannot help were Springfield area stores.
20:50 05 Jan 20
very nice service by Jay. He gave us good overview of all offers available. Keep it up !!
19:24 03 Dec 19
Pablo was awesome and patient
17:46 16 Nov 19
Aidan was extremely helpful- informative, quick and friendly. I highly recommend his service!
19:26 13 Oct 19
Aidan was Exceptionally helpful. He would be a great asset to any company thank you so much
20:09 08 Oct 19
Pablo was so outgoing and very helpful. I would definitely recommend him
15:41 15 Sep 19
Julius was professional and so were the other staff members who helped me when I went to pick up my note 10 plus 5G!
01:25 25 Aug 19
Dennis did a great job informing me of my options and the various programs and offers available to me. He is friendly, knowledgeable, and appreciates a decent beard.
22:07 11 Aug 19
He was the best. Very helpful and understanding for I just lost my son, who took care of these things for me. thanks again, Linda Pace
06:01 05 Aug 19
Can't say enough about how professional and courteous Dennis was while helping us purchase new phones at the Stoneham location at Redstone Plaza. Really good guy and very knowledgeable. Explained everything clearly and helped put us in a comfort zone. Also I have to say the rest of the staff was equally as courteous and helpful. Definitely will continue to go to the Verizon location at Stoneham's Redstone Plaza for all of Verizon needs. Thanks Dennis!
19:40 29 Jul 19
Aidan was Five Star! Thank you for helping me transition to my new upgraded phone!
19:36 29 Jul 19
Julius was great Had some issues later and went right back and he had the magic touch very helpful
13:08 04 Jun 19
I love these guys! So knowledgeable and helpful and friendly and patient with people like me who need a lot of help with all the technical stuff! 🙂 I highly recommend Verizon Stoneham!
16:38 02 Jun 19
Pablo was super attentive and absolutely professional in every possible way! In fact, while he was working with me, two girls who’d been hitting Verizon stores stealing phones tried and failed to do so in his store. He immediately noticed something suspicious and before they were able to leave the store, he blocked the door and called the police. Seeing something was amiss, I too went to the door to block the girls from leaving. I figured as a social worker I could at least appeal to their conscience while protecting the stores property! He handled himself very well and ultimately got the merchandise back from them. Pablo stayed calm and applied his personal charm to keep the whole experience in control 🙂 It wasn’t long after that he gave his usual 💯 to make sure I was attended to in every way before I was done. He even allowed my dog in the store to run around while we finished up! Pablo did a great job getting me situated with not just a new phone and all sorts of fun accessories but also managed to up sell me on their car tracking device and service. Now that’s a good salesman!
13:32 30 May 19
Julius was an awesome guy! Very helpful person with an amazing personality.
15:27 26 May 19
Great customer service! I'm not very electronically inclined but it didn't matter because the reps took care of everything. They explained everything to me easy and hooked me up with a great deal. I went in upset that my phone was broken and left ecstatic because I was taken care of so well. Been to this particular Verizon a couple times because I have a problem with breaking phones, and everytime I go there I get treated top notch with great service. If you have Verizon service go to the Stoneham store all the employees there are excellent and friendly.
21:44 15 May 19
Will store visit was a very good experience was in-and-out of the store within 20 minutes great experience
14:40 16 Apr 19
Planned on just getting a new iPhone 6S but left with the iPhone XR and couldn’t be happier. Julius helped me get set up with the new phone. He was single staffed and the store was closing soon, but handled my new phone set up smoothly while helping 2-3 other customers throughout the process with their various phone issues. He was polite and professional helping every customer he could and even stayed a little late to finish up my new phone set up and make sure I understood everything. Would definitely go back for my future phone needs.
15:47 03 Apr 19
He was most helpful and explained clearly any questions I had.
19:22 12 Mar 19
These guys are all great! Very happy with the service and experience!
19:02 11 Mar 19
I dropped my cell phone in the waiting room of my doctors office and it was stolen. I was freaking out and drove to the nearest Verizon store. I met with associate Pablo and explained my dilemma, and he helped me immediately. He guided me through the process of obtaining a new phone and erasing the information on my stolen phone as quickly as possible, so my personal information would not be compromised. I left with a newer model IPhone, wireless charging dock, car charger, and a new Apple Watch for my wife with very little money out of pocket. Pablo was very knowledgeable and helped me through a stressful situation. He helped me make decisions that were best for me, and not once did I feel he was just trying to make a sale. I highly recommend dealing with him if you’re in the Stoneham, MA area!
17:10 09 Mar 19
I was going to Europe for business in just a few hours and could not find my phone. I rushed to the Verizon store buy a new phone. Pablo saved my day!!!! To say he was terrific is an understatement.
11:02 09 Mar 19
Aden was very helpful and knowlegible. Took the time to explain all that was needed to know. We enjoyed the experience.Thank you.
16:37 12 Feb 19
I rate Paul a perfect 10. He was very knowledgeable. Answered everyone of my questions. He went above and beyond to find out about retrieving my voicemails. He made calls to see if it could be done for me. I wanted a special voicemail that was my sons. He passed away. He tried everything he could. Also, he has a very nice mannerism. He was so kind and thoughtful about trying to help me out. Some customer service people are knowledgeable but cold. He was so warm and understanding. It meant so much to me. Paul was perfect. Thank you so much Paul for everything! He gets a 10 and an Aplus. You have a great staff in the Stoneham office.
14:55 30 Jan 19
Great customer service. They even helped me link my car’s blue tooth to my new phone. Pablo was excellent!
13:30 18 Jan 19
Aidan was very helpful and was patient with my requests and phone needs. His knowledge was apt and he was very fast in getting all the data load/offloading in time. Thanks so much for all the help!Happy Holidays.
10:06 28 Dec 18
Sierra worked tirelessly to get my husband’s phone number/data transferred to my old phone. She also patiently troubleshot my husband’s inability to send/receive email. No doubt she is very knowledgeable. I highly recommend her!
20:52 27 Nov 18
Always happy with the amazing customer service here!
22:34 04 Nov 18
Paul was very informative, kind, and answered my questions to the fullest I give Paul a 10
19:04 30 Oct 18
22:10 25 Oct 18
Gave me all my options before I purchased a new phone.
00:39 12 Oct 18
Love the patience Antonio has with those who are accessorizing on faith... “you’ll like this!?”I will??? Explain that....lol great store!!
22:33 10 Oct 18
20:23 08 Oct 18
Julius made my unfortunate situation of breaking my phone a lot easier for me. He was very helpful and polite. He answered all my questions and helped me get a new phone as soon as possible. Thank you Julius! 🙂
21:45 16 Sep 18
Very helpful and friendly.
20:13 28 Aug 18
As a person who is not technically competent, I was very pleased with all of the expert advice and attention I received. Antonio helped me choose the IPhone that I was looking for. He showed me the extras and also the options with my new phone. If I have more questions, I will not feel embarrassed to go back and ask for help. I am sure Antonio will be more than willing to help me out. It was a pleasure to work with him.
22:38 22 Aug 18
Absolutely amazing help. I have never experienced such service for any type of product, electronic or not, than Paul at the Stoneham store.
19:03 22 Aug 18
Julius is knowledgeable and took the time to explain things too me.
23:02 13 Aug 18
20:00 10 Aug 18
Great experience and extremely patient and helpful. I would recommend Paul as the person to have when trying to decide on a new phone. He's very knowledgeable.
22:08 29 Jul 18
When I entered the your store in Stoneham, "Hi Pablo" he was happy I remembered him from almost 2 years ago. I was impressed with Pablo then and yesterday. Professional, knowledgeable about your products, explains things, options, and features, installing the Bluetooth in the Lincoln. Pablo is a true asset to Verizon!! Of course I would remember a great looking guy with perfect, straight, white teeth. (I thought the last sentence can't hurt). Again, thank you!!
19:33 15 Jul 18
Tyler is amazing! He has helped us so many times with device issues! He is kind and patient with us. I highly recommend him! Thanks Tyler!
17:25 14 Jul 18
Courteous & knowledgeable. Great service. Only issue is slow internet connection at the location.
01:46 10 Jul 18
Awesome service every time. Very knowledgeable.
13:23 04 Jul 18
Pablo (Stoneham location), helped me switch into my new phone in less than an hour. And while assisting me, I was still able to keep on top of important work emails during. He was clear in his explanations of the various plans and packages, and made appropriate recommendations based on my phone needs. Lastly he helped sync my new phone with the bluetooth in my car for handsfree phone features while driving. Thank you Pablo! Great experience yesterday!
17:25 03 Jul 18
Tyler is very knowledgeable and personable. He answered all my questions and took the time to explain the new features on my new iPhone. But from Tyler you won’t regret it.
18:32 20 Jun 18
I walked in and Julius hopped up to immediately help me. I told him I was a returning Verizon customer from Sprint He made the transition smooth and painless I am returning Sunday the 17th with my girlfriend so she can get a Verizon phone as well
18:04 16 Jun 18
Very fast and efficient. The workers there truly try and get you the best deal they can, and explain every part of the process to you.
22:49 06 Jun 18
Good service if you're willing to wait
19:04 06 Jun 18
Tyler was a huge help at the Verizon store in Stoneham. He has a great sense of humor and a no pressure attitude. He showed me the product I was interested in as well as other options and let me make an informed purchase. The other employees were just as friendly and welcoming!! Thanks everyone!!
19:17 18 May 18
This store is the best!!! I worked with Pablo. He is efficient, honest, and super knowledgeable. Highly recommend this store!
23:08 08 May 18
Very helpful staff service
22:47 07 May 18
I knew what phone I wanted but Antonio was great. He helped me get a better plan and accessories. Couldn't be happier.
20:06 07 May 18
Tyler was extremely patient and knowledgeable...I went in with an old dead phone and left with a state of the art Galaxy. Tyler spent over an hour helping transfer information and went way above and beyond. Very happy with this location and staff.
20:05 30 Apr 18
I have been with Verizon a long time. This particular store over the last couple years has been consistently a good experience. The staff is always helpful friendly and knowledgable.
19:55 28 Apr 18
Pablo went out of his way to help me. He even drove to another store to get me the phone I wanted. He took his time and answered all my questions. He was extremely professional and added a personal touch to his sales interaction with me. I will only go to stoneham Verizon to deal with Pablo from now on.
11:24 23 Apr 18
Very notable and takes his time to explain everything. What I like most is that he is not a pushy salesman. Gives you time to think what is best for you.
19:02 21 Apr 18
Best experience I ever had at a VERIZON store. Antonio was awesome!
19:02 20 Apr 18
18:54 18 Apr 18
I am a senior citizen, and sometimes dealing with electronics and tech can be overwhelming. Tyler was very patient and informative, and made sure that I fully understood everything. This is the second time I have I have purchased a phone there. Both times were positive experiences.
20:59 12 Apr 18
I live in lowell but I drive all the way to stoneham just for their services. Everytime I have any issue with my phone or tablet they have been able to help me whether its fixing, replacing or upgrading. They also always let me know of any new promotions as soon as I get into the store. I love it here! Highly recommended. Request for Pablo or Antonio!
17:10 01 Apr 18
Pablo’s service was excellent. He is very personable and made the process of phone selection and transfer of information pleasurable.
16:03 31 Mar 18
Paul did a great job in helping me find what I needed and take care a few pain points I've had w my account for a few months. Thanks Paul, and I love the new phone!
18:04 29 Mar 18
Excellent customer service - will definitely shop there again. Tyler is patient, communicative, informed, and hepful.
22:57 26 Mar 18
Tyler went beyond my expectations for help. I will definitely go back there for any future cell phone purchases (and questions)!
14:26 21 Mar 18
Paul Fuman was awesome he helped me with everything I needed. Love my Galaxy Note 8!!
23:01 18 Mar 18
excellent service! The gentleman Antonio did a wonderful job, I have been really frustrated with my phone not working but when I got my new phone Antonio made sure I had all my features and apps working I’m really satisfied and I love coming into this store because as soon as you walk in you get greeted and one of the staff starts working with you right away!!!!
23:33 06 Jan 18
Did a very professional and quick satisfactory job!! Pleasant and helpful.
12:48 05 Dec 17
Antonio and his team are the best! Always focused on customer care, with a level of efficiency that isn't found at most wireless provider stores.
18:35 13 Sep 17
Had a great experience with Andrea! I will recommend her to my family friends and colleagues.
16:02 15 Aug 17
Andrea Sanchez was excellent today. She was extremely patient and understanding of our limited knowledge. She took the time we needed to feel comfortable with our new phones.
15:47 11 Jul 17
Andrea and the team at the Redstone Shopping Plaza are the Best!!! I am so pleased with the experiences that I had at this location and will be back for all of my wireless needs. I will tell everyone I know to go check them out!!!!
00:03 08 Jul 17
Antonio Curiale is wonderful!! He is what customer service should look like. He is polite, helpful and not pushy at all when it comes to the sales aspect of the business. I accidently put my phone through the washing machine! I didn't have it backed up and was in need of a phone asap. He got me setup with a phone that was on sale, got my phone numbers back and showed me some tricks to make using the phone easily. I have since dropped in to ask questions with my new phone and he is always happy to help.
12:25 05 Jul 17
Not too long ago I visited this Verizon store in Stoneham. I was having an issue with my service and my old phone, for some reason they weren't getting along, and the beautiful Andrea helped me get everything working again. When it comes time for me to upgrade I certainly will be coming to see her again! Great service and a lovely personality!
10:15 25 Jun 17
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