: 9:00 am - 8:00 pmMon9:00 am - 8:00 pmTue9:00 am - 8:00 pmWed9:00 am - 8:00 pmThu9:00 am - 8:00 pmFri9:00 am - 8:00 pmSat9:00 am - 8:00 pmSun11:00 am - 6:00 pmAddress: 360 Cambridge Road, Woburn MA 01801
Phone: 781-281-5464Verizon Authorized Retailer in Woburn, MA (Horn Pond) Reasons to Shop here!! Trade in your old phone & Get instant credit Friendly & Knowledgeable Staff 14 Day Price Match Guarantee to VerizonWireless.com prices only Dedicated small business support Free account analysis Verizon Authorized Retailer - IM Wireless4.9Based on 63 reviewsSee all reviewsWrite a reviewThis place is a hidden gem if you're Read more...
: 9:00 am - 8:00 pmMon9:00 am - 8:00 pmTue9:00 am - 8:00 pmWed9:00 am - 8:00 pmThu9:00 am - 8:00 pmFri9:00 am - 8:00 pmSat9:00 am - 8:00 pmSun11:00 am - 6:00 pmAddress: 318 Montvale Ave, Woburn MA 01801
Phone: 781-281-6859Verizon Authorized Retailer in Woburn, MA (Montvale) Reasons to Shop here!! Trade in your old phone & Get instant credit Friendly & Knowledgeable Staff Free Training Classes and Workshop for our customers 14 Day Price Match Guarantee to VerizonWireless.com prices only Verizon Authorized Retailer - IM Wireless4.8Based on 88 reviewsSee all reviewsWrite a reviewExcellent service!Christopher Robinson20:52 05 Jan 20I visited this Read more...
Verizon Authorized Retailer in Woburn, MA (Montvale)
Reasons to Shop here!!
- Trade in your old phone & Get instant credit
- Friendly & Knowledgeable Staff
- Free Training Classes and Workshop for our customers
- 14 Day Price Match Guarantee to VerizonWireless.com prices only
20:52 05 Jan 20
I visited this store when my phone screen broke. I was prepared to buy a new phone but then guy working their may be he was an owner suggested me to trade in that phone and in return I got iPhone 11 as there was a promo on that. He suggested me some economic plans and cool accessories too.Keep it up guys 👍🏻🙌🏻
06:30 13 Dec 19
Very friendly, patient service! Not overly pushy.
20:56 20 Nov 19
Omg - terrific service! Came in to upgrade my mother's phone to an iphone. Jared and Jeff were so wonderful!! Great customer service! We hit a few issues because her phone was so old and they were so patient and helpful. They ended up manually transferring her contacts for her. I will never use another Verizon again. They made the experience so pleasant. Go here - you won't be disappointed! UPDATE: Came here again about a month ago. Again, service was TERRIFIC! Iris was amazing! So patient with my daughter who didn't "back up" her iphone before arriving at the store to upgrade her phone. It was the end of the day and she ended up having to stay late to finish the transfer to the new phone. She had a smile on her face the entire time. And she is the most knowledgeable person I've dealt with at any Verizon store. This location has been my favorite, but with Iris there, I will never go anywhere else!
20:57 18 Nov 19
Iris is the best
00:50 19 Oct 19
The note 10 Plus is amazing and Iris was very knowledgeable and helpful. Excellent customer service! Thanks for everything. 5 stars!
12:26 09 Oct 19
This is our favorite Verizon. We always feel weary about going into a store where we know it’s their job to sell us product, but we never worry about going into this store. Dimas always helps us out to the best of his ability and tells us the truth about our options. He helps us to get the best deals for our money and never makes us feel pressured to buy immediately. It makes us feel more comfortable to weigh our options and come back time and time again. We really appreciate his honesty and dedication to giving us good service. We will soon be moving to central mass and plan to continue to come to this store location if we need help with our phones. We love to work with Dimas or Alec however I am sure the other folks are great as well, as they are managers and they do the hiring. Highly recommend this store.
15:45 14 Sep 19
Nadia was very knowledgeable and great to work with in navigating my new phone. Thank you!
12:31 09 Sep 19
As parents of the above named customer, we recommend this store with no reservations. Dimas Swehla is not only efficient, but also patient, compassionate, and clear in instructions and explanations. These qualities are especially appreciated by us, as seniors. A smoothly managed, neat as a pin, attractive place of business. Manuel and BA Diaz
18:16 03 Sep 19
Nadia was a thorough sales rep. Walking us through every aspect of the plan changes and the use and new features of our phones. A top notch sales rep.
16:26 28 Aug 19
Excellent customer service and very fast phone setup. Dimas was very professional. Highly recommend!
18:24 16 Aug 19
Just upgraded from a Samsung J3 to a Google Pixel XL. Staff got me setup with the new phone in short order. Great service!
16:12 31 Jul 19
Got a new phone at the Woburn location and Nadia went above and beyond to help us . She was very knowledgeable and patient!
Gaby Da Costa
13:26 04 Jul 19
Not only did Alec know his stuff, but he is professional, friendly, caring, wanted to make sure that I have a smile on my face when I left. And I did. Alec is one of those rare employees who really gets it and really does a good job both for Verizon but more importantly for me the customer.
14:25 29 May 19
Great experience. Dimis was very helpful.
18:36 26 Apr 19
Great customer service. Excellent experience. Would definitely go back!!!
12:40 16 Apr 19
friendly, patient, and helpful
17:40 06 Apr 19
Great guy, huge help
00:55 28 Mar 19
Thank you Damis for such great service and attention to detail. The time and effort you put in to help us was greatly appreciated. You had such a depth of knowledge of all the products and shared that knowledge in an easily digestible and friendly way. Highly recommend. Thanks again!
01:42 27 Mar 19
Great store, great people. Always very helpful,thankful for you people!
23:47 26 Feb 19
As someone who works in the hospitality industry I can say confidently that Alec displayed an impressive level of attention and empathetic service. While I was there my particular needs were time consuming and Alec was helpful and attentive while finding a way to tend to other customers at the same time. Seemed genuinely interested in providing the best work possible for each person in the room and didn’t offer simple “get it over with” solutions, but rather made specific efforts to get the most for each guest, helping to navigate people through processes that are at often times confusing and or boring. In a position which I’m sure can oscillate frequently between mind numbing boredom and demanding demanding volume, Alec appeared to take the fluctuation in stride and focus on driveling a positive experience for each of us. Again, I work in hospitality, and I’m far too familiar with how regularly we receive negative feedback, and how uncommon it is to hear from those patrons that were happy with the work we do which is why I’m taking the time to make certain that Alec and his employers know that his work was of an impressive quality. Kudos.
15:38 20 Feb 19
First time I had a positive experience at a Verizon store. It was quiet, and CS rep (Dimas) took great care of me. I would recommend this location for anyone in need of visiting a local store.
16:20 29 Nov 18
I've had the best experience at this store with alec and dimas, I will refer friends and family. I really want them to be acknowledged for they're outstanding job. Thank you so so much.
17:23 08 Nov 18
Next time you need to buy a new cell phone go to the Verizon store on Montvale Ave in Stoneham, MA and ask for Michael Jacobs. He was extremely friendly, patient, knowledgeable and professional. I could not have asked for better service from him!
20:53 04 Nov 18
Alec was great. He got me everything I needed and had my plan and new phone set up in no time.
20:24 31 Oct 18
Great guys in this Store! Alec is the man!
20:03 11 Sep 18
Ashleigh went above and beyond to ensure all of our phones worked correctly and helped us figure out a way to ensure we would not go without service. She was courteous and joyfully provided excellent service.
19:42 07 Sep 18
Very informative and efficient
20:33 06 Sep 18
Alec was very helpful and professional,he’s got a great personality and is very knowledgeable.He took all the time I needed to set up my phone and answer my questions.I will definitely return to the store for issues I may have,to buy new products or accessories due to how welcome he made me feel.
13:42 06 Aug 18
Very helpful, friendly and informative.
19:15 05 Jun 18
Jeffrey is incredibly helpful < I can be a pain > he was very pleasant , & extremely nice! And even his co-worker funny & pleasant. I was there 6pm til close and I definitely got wonderful service after a long work day!👍🏼👍🏼
18:04 19 May 18
The store is in a great location. The employees were professional and knowledgeable. Jared helped me pick a new phone helped me pick accessories and made sure the phone was working perfectly before I left. The process was without stress and I was out quicker than I thought it would take. Very impressed. Thanks guys
18:13 18 May 18
I purchased a new phone at this location. Alec was very helpful, friendly, and knowledgeable.
21:16 14 May 18
Jared was great! He was very patient and polite while explaining the different iPhones, their features, and the accessories. I felt he knew the products and was genuinely focused on me leaving a satisfied customer. It was an absolute pleasure doing business with IM Wireless in Woburn because of Jared.
18:57 06 May 18
Good and helpful.
20:20 03 May 18
Jared was a great person for setting everything up. The transaction went flawlessly.
20:02 27 Apr 18
Oh my goodness, what a great and unexpected experience! Am a grandmother in my Seventies, visiting from out of state, and the children decide my very old flip-phone needs to go and grandma needs an I-phone!We decide to lease it through Verizon, my plan provider for my "fossil phone", and have the old account transferred to the new phone. - We arrive, at the IM Wireless Verizon Place 45 minutes before store-closing - a totally unplanned move on my part - greeted by Jeffrey, the store manager. Did he ever know how to make a very nervous and anxious old lady totally comfortable and at ease!! - The choice and acquisition of I-phone behind us, Jeffrey transferred my old account to the new phone, even all my contacts (manually), and then, recognizing my "novice state", called Customer Service for me to get the desired "automated monthly payment" arranged. - This meant, Jeffrey had to lock up the store at 8PM, and then worked on my account set-up until 8 :40PM. All this with the nicest, kindest and most supportive attitude! And with enormous patience! - I must say, I can't remember ever having had as wonderful a "buying experience". Thank you Jeffrey, you are truly an amazing human being!
19:16 06 Apr 18
Friendly helpful people! I will go back.
16:28 28 Mar 18
Jared had it together. He explained everything clearly. There was no pressure and he was patient. I don’t rave about experiences where I end up spending a lot of $$$, but I have to give it up to my man. He had my back. Check him out.
23:49 09 Mar 18
Everyone was very helpful and knowledgeable. It was the best Verizon experience I’ve ever had.
18:02 05 Mar 18
BEST VERIZON STORE OF ALL TIME!!!
02:15 01 Mar 18
Jeffrey Mercedes, the store manager was a joy to work with. Great experience switching over from at&t.
00:13 28 Jan 18
....stopped by Dunkin and figured I'd stop next door at the verizon store. Glad I did, I had about 3 notices from the phone that saidmy phone was full and couldn't accept any more messages. Also it wasn't acting as fast as it used to. The mgr (Jeffrey) had it for about 5 minutes and gave it back to me.....all set , no charge .....recommend them highly,
14:46 08 Jan 18
They price matched the cheaper online iPhone price with one quick call to the manager and couldn't have been more courteous, professional and FUN! It was a pleasure doing business with Jared and Jeffrey and would highly recommend this store to friends, family and anyone looking for pleasant customer service. I hate shopping but they made it fun with their down to earth nature and good hearted sense of humor!
18:41 29 Dec 17
All around excellent experience. Clean store, fresh look. Wasn't treated like a number. Knowledgeable staff answered all my questions and went the extra mile to make sure everything was correct and the way I wanted it. Making this my new Verizon store even though I will likely pass dozens of others, just for the 5 star treatment alone.
Steve St. John
18:03 30 Sep 17
Great experience! Got exactly what I needed with the help of an excellent salesperson.
00:59 05 Sep 17
Super helpful staff and a very nice store.
00:53 05 Sep 17
Excellent service, excellent people. I most definitely appreciate their generous costumer service.. Verizon really does have the best deals, I much prefer them than any other company...
00:50 05 Sep 17
Great Staff, Knowledgeable & Willing To Help!
00:32 05 Sep 17
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