: 9:00 am - 8:00 pmMon9:00 am - 8:00 pmTue9:00 am - 8:00 pmWed9:00 am - 8:00 pmThu9:00 am - 8:00 pmFri9:00 am - 8:00 pmSat9:00 am - 8:00 pmSun11:00 am - 6:00 pmAddress: 356 S.Broadway, Salem NH 03079
Phone: 603-328-5110Verizon Authorized Retailer in Salem, NH Reasons to Shop here!! Trade in your old phone & Get instant credit Friendly & Knowledgeable Staff 14 Day Price Match Guarantee to VerizonWireless.com prices only Dedicated small business support Free account analysis Verizon Authorized Retailer - IM Wireless4.9Based on 243 reviewsSee all reviewsWrite a reviewNice large store with lots of selection. Sales people know Read more...
Verizon Authorized Retailer in Salem, NH
Reasons to Shop here!!
- Trade in your old phone & Get instant credit
- Friendly & Knowledgeable Staff
- 14 Day Price Match Guarantee to VerizonWireless.com prices only
- Dedicated small business support
- Free account analysis
Nice large store with lots of selection. Sales people know what they're doing.
17:54 31 Dec 19
This guy Bobert is probably my favorite Verizon guy ever! Thanks for the awesome job/help Bobby fresh! 😉
20:03 27 Dec 19
There’s a bunch of Verizon Options for the Salem area but the location next to Pearls candy store is top notch. I’m always greeted even if they are with someone else, and that’s obvious to me, they still let you know they will be right with you. Robert made my early upgrade a smooth transition and I went in to a really nice Forest Green 11 Max Pro that’s sick. Great store and Roberts the guy you wanna talk to
20:49 21 Nov 19
That doberman is owned by another person but I am looking forward to buying a puppy from her
16:02 09 Nov 19
Noel was very knowledgeable and patient with me. He was also very courteous and brought me water when I kept coughing. He really took the time to explain different features. I am very confident I can go back to ask questions and he will be just as nice.
20:19 07 Nov 19
Well, I am very disappointed with Verizon right now after several calls to customer service and visits to corporate stores no one seems to care about my situation. I visited this store many times in the pass and never had a problem I was wondering why I did not come before (I don't know) but anyway the guy that helped was very professional took care of my situation and I even I signed up for another 2 years contract with Verizon. His name is Bob... Thank you for the help.
19:04 24 Oct 19
Great job with helping me out with new phone and transferring everything over 👍
18:52 16 Oct 19
When I went into the Verizon store to upgrade my phone, I was greeted with a smiling face and a readiness to help. Dominic was extremely helpful with guiding me to the appropriate phone for me. I could not decide between the new iphone and the new galaxy note 10, Dominic's knowledge of both phones was impressive and really helped me out. If you are unsure of what phone works best for you and want some great service from friendly people who love their job I would definitely recommend this store. I am very happy with my overall experience!
15:21 01 Oct 19
Went to get my new phone and Ashley took care of every question I had. And also took the time to help me set up all my apps without taking time away from any other customer.
19:42 25 Aug 19
The professionals at this location are the cream of the crop, the store is big,beautiful and even when there are many customers very quiet something you don't get @ the big box store or at the mall at rockingham. All personnel here are consummate professionals extremely friendly and very willing to go the distance whether it's to sit down and explain the workings of the Item you're thinking of purchasing or you've purchased already and unclear how to operate it correctly . If you're a potential customer and you're considering buying from Verizon whatever it may be don't go to any other brick & mortar facility except this location
13:35 23 Aug 19
Neil was great!!!!
01:33 18 Aug 19
He is very profesional, knows his work and treat custumer with respect
Carmen Rivas Betancourt
11:39 12 Jul 19
03:11 07 Jul 19
Jared was exceptional with knowledge and service. Never pushy, gave me the time to decide what i needed for a new phone and helped me all the way through the process. Made the transfer seamless. That has NEVER happened before. He also intrduced me to the samsung watch which i absolutely love. If you are in Salem, need a new phone look for Jared, he will get you all set up!
21:35 30 Jun 19
Anthony was super professional, helpful and put a lot of focus on my new phone purchase. He checked with me 3 weeks afterwards to make sure all was good.
01:30 20 Jun 19
Called near closing. He set me up with a new phone right away so I would have phone service that night. The next day he transferred all my contacts, pictures, everything. Great service. Love the phone.
18:39 14 Jun 19
Anthony was just super!! So helpful, friendly, and patient. If only all customer service people were like him! He's the best!
19:11 11 Jun 19
Jay was really great with helping us with the right phones and plans.
18:13 19 May 19
Five stars for Anthony! He was super helpful,friendly, and informative while helping my mother! Verizon itself is rather pricey and there are much better deals if you shop around. (Straight Talk 😉 )
21:01 07 May 19
Great Store and employees. Anthony and Neal were both great to deal with on upgrading our new phone. We had a few problems with a couple of the Apps but they figured it out. We have been to a few different stores around the area and this one is the best. 5 Stars!
15:36 28 Mar 19
Neil was the most helpful, patient and FUN employee at a store that I have ever met! I went in there this past Sunday to switch my service over from at&t to verizon and to purchase a new iphone. My icloud password wasn’t working and wouldn’t allow me to reset it. Neil helped me through the whole process and made the entire visit much less stressful! I am so happy with my new iphone and so thankful there was an employee like Neil there to help me! I will definitely come back to this store and highly recommend Neil!
21:56 06 Mar 19
Niel Is amazing. He took the time to solve my problems. Very satisfied with his performance.
21:34 04 Mar 19
Great company to do business with. Always fast and reliable. Graham got me out of a phone issue and into a new phone for me and one of my employees at a super deal! Stop going to the mall and support your local experts!
21:10 28 Dec 18
This Verizon is not a corporate location, don't expect free sim cards here.
01:47 11 Dec 18
05:01 24 Nov 18
Graham was INCREDIBLE! He is an absolute life saver! After many confusing conversations with other representatives from other stores, he was able to clarify all questions and help make the best decision! Best experience at a cell phone company, hands down!
01:40 24 Nov 18
Dude was extremely helpful
22:46 06 Nov 18
Graham was excellent! He was so patient and knowledgeable with helping us choose our new phones and getting them set up for us. He even helped us to save us money on our plan in the long run! And he made it a fun experience while we were there too!
18:07 05 Nov 18
Graham was extremely helpful and went up and beyond. Graham provided extra help that I did not anticipate. Very pleasant to work with. Will definitely return to this store and recommend to friends and family.
18:12 02 Nov 18
Excellent customer service
14:02 19 Oct 18
I went into Verizon looking to upgrade my phone. Previously I have owned both a Galaxy S6 and iPhone7. Once again I was struggling on what brand to invest in. Ashley was able to give me her honest opinion and guided me to Galaxy display (both of us were current IPhone users). I was more than satisfied with her assistance.If you are able to use technology without a struggle I HIGHLY RECOMMEND the new Galaxy releases whether it be the Note or S9+ they are customizable, built for the customer and have a much better display and camera than the IPhone/APPLE. Ashley let me know of all the benefits and packages and that came with my purchase, explaining each one, vs other experiences at different Verizon stores w/ employees that were more focused on getting commission rather than customer service. My only complaint is that Ashley was under the whether and shouldn't have been working, but still offered Phenomenal service. Verizon Should offer more realistic PDO/Sick time for employees.
16:10 02 Oct 18
Ashley was so very friendly and patient with this old lady, she went over and above what is expected of an employee. I am loving my new phone. I wouldn’t go to anyone else after having an Ashley experience. She’s the best of the best.❤️
21:20 06 Sep 18
Graham was great ! Very knowledgeable about the product .
raymond michael campbell
19:37 20 Aug 18
Lisa was very knowledgable and helped me choose the right phone. She checked with me the next day just to be certain ny phone was working since I converted to Verizon from another service provider.
19:15 30 Jul 18
Anna gave me her undivided attention.,Had great service from a very professional and knowledgeable young lady.
Joyce De Flumeri
23:04 28 Jul 18
Ashley was wonderful! She was patient and knowledgeable. This is not the first time we've dealt with her and she never fails to meet all of our needs. Actually she exceeds our expectations. Great customer service.
01:40 28 Jul 18
Joseph was great!! Very knowledgeable and made sure we were getting the best deal possible
17:10 26 Jul 18
Lisa was very professional and courteous. She was knowledgeable and answered all the questions I asked and made sure I knew exactly what I was recieving and how everything worked
19:30 16 Jul 18
Lisa in Salem was awesome and took care of the whole family, will definitely refer our friends and family!
22:32 13 Jul 18
Love the employees!!! So helpful with setting my parents,brother and I with our new phones ! My mother made it a bit stressfull but the employees were so kind and handled the situations perfectly! S/o to Lisa and Ashley for helping us and being amazing!!! Same with the president and Neil for being there to assist! I love my new iPhone 🙂
20:05 13 Jul 18
Graham was extremely helpful and very knowledgeable. I would recommend buying a phone there. I love my new iPhone!
19:33 07 Jul 18
I had the best experience in the Salem NH store the representative's name was Anna she was absolutely amazing. We were upgrading a phone had no correct passwords she was able to walk us thru the process and successfully active the new phone. I've been a Verizon Wireless customer for many years with 6 lines on the account and I'm extremely happy with the store in Salem on S. Broadway and the amazing service Anna gave us.
15:07 19 Jun 18
Anna was very helpful! She helped pick the right phone for my needs and transferred everything from one phone to the other with a smile.
18:12 17 Jun 18
Anna top notch Good experience she was very helpful and knowledgeable
23:21 31 May 18
Excellent customer service!
23:21 27 May 18
Anna was fantastic! Great service. Great knowledge.
23:09 22 May 18
Neil was very helpful and answered all my questions. He is very personable and pleasant.
20:04 20 May 18
I was searching for s new phone a galaxy 9...after going to another location and leaving shaking my head with the poor service I decided to try Anna's location on rt 28 in Salem n.h ...and I am so happy I did because Anna was patient in all aspects of purchasing a phone and making sure I understood the services and charges and explaining a promotion that was running..she even helped me with a problem I was having with my current phone!.I left after spending an hour with her confident that I would most likely return after sleeping on all the information she had provided to me....and return I did...she is fantastic! Her patience and kindness is such an asset to your company...if you are technically challenged..as I am..this is absolutely the person you need !!
20:54 03 May 18
Always great service!
02:00 01 May 18
Me and my wife stopped in to check if we were ready for an upgrade on our phones at 7:30 at night they closed at 8 pm , we both were ready for an up grade and we said we would be back tomorrow because the store was closing at 8. She said no worries I will take care of this tonight if we wanted, so we stayed and got our new phones both of us , we didn’t leave the store till almost 10 pm and she was so knowledgeable about everything which made it a pleasant experience. She treated us like it was her own store , it was an amazing experience with her and I don’t know if the people there realize what they have in her as an employee, we had a lot of laughs and felt very comfortable with her and her personality was amazing, we were so glad to meet her and I couldn’t give her enough stars on here that’s how we felt , all I can say I don’t know what she makes there but she definitely deserves something extra for our experience, I will be back in the future and hope she is still there , can’t thank you enough Carmen for all your help for two older people with busy schedules, it was great meeting you and a pleasure, good luck to you and your husband and your future 🤗
02:45 22 Apr 18
The service was great! Thanks Neil for the new phones.
04:23 02 Apr 18
I was very disappointed you won't do comparable pricing on phones.
18:12 17 Mar 18
Nicole was an awesome help for settings on my phone!!
20:11 12 Mar 18
NEIL was very HELPFUL .I was not sure whether to upgrade my phone,but he was patient & took the time to answer all my questions .I really appreciate the great service & I am very happy with my new phone. Thank you Niel !!
19:24 02 Mar 18
Neil was very helpful and did a great job of getting our confusing setup done correctly.
19:38 24 Feb 18
Martin .I do appreciate doing business with you .You are amazing. Thank you very much for your help.
20:01 23 Feb 18
Martin was awesome!!! So knowledgeable, friendly and helpful!!! Will definitely be coming to see him for all our Verizon needs~ so nice to feel like a valued customer instead of just an account!! Thank you Martin!
18:13 21 Feb 18
Ashley was an excellent sales representative for Verizon. She was patient and kind, and very knowledgeable. I feel extremely happy with my purchase and received many extras I did not anticipate. I would love to come back and receive assistance from Ashley anytime!!
16:18 20 Feb 18
The sales rep that helped me today was very helpful and very nice. She did an amazing job guiding me through the process of getting a new phone.
20:29 10 Feb 18
Great service....my new go to store
19:49 10 Feb 18
Neil and Martin were an unbelievable help. I would highly recommend going to them. They were professional, courteous, and knowledgeable. Great job👍
19:18 09 Feb 18
Martin Bush was my sales rep and he did an extraordinary job throughout my sales process. I would highly recommend him to anyone shopping for a new cell phone.
19:45 05 Feb 18
I dealt with both Martin and Neil, and it was a great experience. I went in to purchase an iPhone X for my son, and was greeted with friendly, professional, courteous, and knowledgeable representatives. I had actually gone in after responding to a text that Neil had sent about it being time to upgrade the phone. They were an absolute pleasure to deal with. The location is convenient with plenty of parking. IM Wireless in Salem, NH is my store!
20:02 04 Feb 18
Neil did a very good job
17:18 29 Jan 18
The service was excellent! My phone was stolen and had to be replaced. Nicole helped me set up the replacement phone. She was so helpful and pleasant. After having the terrible experience of getting my brand new phone stolen, it was such a relief to be up and running so easily and quickly! Thank you so much!
Mary Jane McNeil
00:05 29 Jan 18
This is the best Verizon store I have ever been to! All the staff is so helpful and courteous. When we had trouble with one of our rebates, they went out of their way to help us get this resolved. We had already spent a lot of time trying to get this taken care of with Verizon to no avail. The staff here was such a blessing!
23:55 28 Jan 18
Very patient and helpfull, no wait time for help. Will be coming back.
22:39 28 Jan 18
Martin good job helped me at my phone working again
23:11 27 Jan 18
The Sales Rep, Neil was fantastic. Extremely knowledgble and professional, great customer service here. Very pleased switching from IPhone 6 to a Samsung Galaxy Note8. Goodbye Apple, for now. Neil sets up everything and is very personable, no high pressure sales here, just great customer service.
16:34 27 Jan 18
I cant say enough great things about this store and retailer! We dealt with Ashley Colbert. Myself, Mom & Sister all had to upgrade iPhones and deal with switching phones and backing up. She was amazing and so knowledgeable of every product in the store. So was so kind and so sincere in her help. Please go see Ashley for your service! Though the whole store was so kind and so nice, very clean and organized!
02:55 24 Jan 18
Everyone is so helpful and there was no wait time! Great atmosphere in this location!!
19:28 22 Jan 18
Neil is awesome I see him for any questions I have
22:18 20 Jan 18
Neil was very patient with me. Excellent service.Always the best.
19:51 19 Jan 18
Martin was extremely friendly and professional! Didn’t feel pressured into anything and Martin was very helpful with any and all of our questions. Great 👍🏻 to meet you Martin, keep up the good work!!
18:12 16 Jan 18
Ashley Colbert was wonderful. Very helpful and patient definitely 5 star
17:20 14 Jan 18
Martin and Jeremiah were most helpful people I've ever dealt with, awesome!!
21:26 10 Jan 18
Neil had the patience to deal with a 4 phone switchover for us. Amazing! I will definitely be coming back for all my phone needs!!!
22:52 06 Jan 18
My husband and I spent this morning jumping on an awesome one day Samsung Special at the Verizon Store on 28. We had the best service and experience working with Neil Cote. He is extremely knowledgeable and patient. If you are in the market for a new phone stop in and ask for Neil. Happy New Year everyone.
19:46 01 Jan 18
Jeremie was so amazingly helpful!
Kelly Rose Sarno
17:05 29 Dec 17
I was not familiar with "Authorized Retailers" for Verizon Wireless, but when I did a search for a location to get a new phone at - this one came up and when I saw it had glowing reviews - I did a little research on these "types" of locations and found that my experience should be nearly identical (if not better) than visiting a Corporate store. I am glad I ventured out of my comfort zone. Neil was wonderful in providing service and laughter. He was incredibly helpful and answered all of my account questions. I absolutely love my new Pixel 2. I will definitely return here when it comes time for an upgrade.
03:09 29 Dec 17
Neil was very funny, welcoming, and helpful! Thank you so much for your help!
20:02 27 Dec 17
I stopped in last night right at closing and jeremie the manager welcomed me in even though it was a Friday night and I’m sure he wanted to go home. But very kindly offers to stay. Set up my new phone and guide me through the steps. He was kind and very helpful. A great role model to any new employees pursuing working in customer service. I was very happy and will go back there always. Laurie. Couture.
Rylee 205 Couture
06:06 16 Dec 17
Graham was very efficient. Glad Verizon is centrally located for Hampstead residents
21:04 11 Dec 17
Made sure we had everything we need and more. Great experience
18:48 22 Nov 17
Jeremie was awesome! It was an easy transition from an android to the iPhone 8
23:42 01 Nov 17
Jeremie Fortier gave awesome service! Highly recommend for all your wireless needs.
23:32 01 Nov 17
Neil cote is the most helpful and knowledgeable guy I’ve ever dealt with.I have followed Neil and he is actually why I am a Verizon wireless customer.I recently purchased an iPhone 8+Neil was amazing!!!Walking me thru the process of transferring data from old phone to my new one.He also checked out what was the best plan for me.He is the best sales associate. Even tho there was a managers meeting, and someone out sick, Neil took control of the showroom made sure everyone walking in and calling on the phone as taken care of.Neil is a true gem.He knows his stuff!! I was in and out in what I would consider a very reasonable amount of time .Neil is always available to answer any questions I have.Verizon IM Wireless you are lucky to have Neil Cote.I know I have and will continue to refer my friends and associates to him and your store.Thanks again Neil,Great Job!Doug HaynesLoyal Neil Cote follower and Verizon customer
17:19 20 Oct 17
I came in thinking I needed to purchase a new phone and to my surprise Jeremy was able to fix my phone! The staff was professional and extremely helpful. Thank you for taking the time to fix my problem.
23:37 18 Sep 17
Nicole is very knowledgeable and friendly.. She helped me with the initial question I went in with then showed me how to set up all the cool features on my phone.
18:31 16 Sep 17
Excellent costumer service
14:51 16 Sep 17
I had a terrific experience in this store yesterday. Nicole and Jeremie could not have been more helpful. They not only fixed the problem I was having, but cleaned out my phone and it now works better than ever. I appreciate the amount of time they spent with me and the information they provided. Thanks Nicole and Jeremie!!
13:12 14 Sep 17
Great service, will come back again because Ashley was great!
16:37 10 Sep 17
Great and friendly staff. Would recommend.
23:10 08 Sep 17
The Manger is the best ever please go and see her !!!! Shelby she rocks I have been to the Andover and North reading horrible places this is the place to come!,,
15:26 22 Aug 17
Shelby was very knowledgeable and pleasant in assisting us with our new phones. I would give her a 10.
20:30 15 Aug 17
Very good service..I would come back in a minute the service was so good...
20:21 15 Aug 17
Need to upgrade phone. The service was fast and easy. No waiting. I would recommend this over going to the mall.....thanks
15:14 05 Aug 17
Amazing! I was greeted imeadiatly and service was exceptional.
23:45 03 Aug 17
Bet experience ever Love Ashley
17:48 31 Jul 17
Ashley was excellent,friendly and very helpful I will recommend her and this store to family and friends.
19:44 26 Jul 17
Great experience and best of all....no lines, and no waiting!!
17:56 23 Jul 17
I came to the Salem, NH store today and spoke with James Minahan about a phone issue. He was patient and found the problem within minutes. I got great, accurate and speedy service.
14:35 01 Jul 17
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