Verizon Authorized Retailer in Concord, MA

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Verizon Authorized Retailer - IM Wireless

4.7

Based on 101 reviews

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Andrew is not only knowledgeable but sensible and very patient. You are very fortunate to have him as an employee. Spencer Van B. Wilking MD

Spencer Wilking

21:02 16 Jan 20

Since I’ve been going to this Verizon I’ve had nothing but positive experiences with Andrew and Iris. Even if I’m not buying something they give me unlimited tech support. I’ve actually been going in a few days a week for help with phone and computer stuff. They’re both fantastic! I recommend this store for anything

Cyrus Vakili

20:02 27 Dec 19

Fast, efficient and friendly!

Marc Ubaldino

13:01 02 Dec 19

Andrew was great. Helpful and made sure everything was done right. Excellent experience.

W Tice

17:57 27 Oct 19

Andrew did his best to get my cellphone back in action, but it was hopelessly poisoned...so I purchased a new one....hes a very patient and matter of fact man who deserves accolades....my wife and I each have 3rd generation cellphones from Andrews Nikkistore....

William Mcdonough

00:10 02 Oct 19

Andrew was incredibly knowledgeable and helpful. A+ service.

Kathleen Shugrue

22:29 24 Sep 19

Robert was polite and professional. My phone had stopped functioning and Robert confirmed it was indeed no longer properly working. He helped me find a new phone, helped me save money with a new plan, and made sure everything from my old phone transferred to the new one. The transition was seamless.

Beth van Duzer

20:58 13 Sep 19

Robert worked tirelessly on my family's behalf to ensure phones and service meet our needs. Above and beyond customer service. Tyler helped us complete our transaction yesterday and worked hard to debug all the process issues. Best customer responsiveness I have seen in a long time. Fully recommend them!!

Mary Bennett

19:03 12 Sep 19

I have purchased two phones in this store and am glad that I did. The associates are helpful and have been patient about helping me to solve various situations even when it didn't involve buying a new product. Andrew, Tyler and Robert to name three!

denise gilbert

00:54 30 Aug 19

Andrew is the best!

Tyler Butts

18:15 06 Aug 19

Andrew and Sway are great

Ronald Hunt

15:46 27 Jul 19

Tyler was great! Best customer service I’ve ever received. I recommend this local Verizon store over a store at the mall any day. Thanks so much Tyler! Love my new hotspot

Susan G Ticknor

16:48 26 Jul 19

Verizon in Concord, MA is the best. Everyone who works there is very helpful. Sway just helped answer a complex question. Skip the big corporate Verizon store a few towns north of Concord and patronize Verizon in Concord, Massachusetts.

Janet Rothrock

21:32 12 Jul 19

I went to a Verizon store near Boston post road in Marlborough MA in a plaze ( don't remember the name) to get a $30 prepaid plan and those staffs there could not get my prepaid plan set up for more than 25 mins and ask me to call the Verizon to get my pre paid plan to work myself and they won't help me to make the call. Then , I went to Robert ,a verizon retailer he help me to setup everything in one shot, he is more knowledgeable then Verizon own staffs on their own network !

onshing Ho

22:39 11 Jul 19

Robert was very good. I received very high quality service from him and Andrew. Love the new phone and tablet they got me. The new Pixel 2 XL with the promotion is a crazy deal. Everyone should sign up for it! Thanks Bobby & Andy

David LaPierre

18:57 14 May 19

I came into the Verizon store to ask about a replacement battery for an old LG flip phone. Bob H., a very f u priendly rep there, took a look at it and said they don't carry this phone or the replacement battery anymore. He showed me a phone similar to my old one but said Google was running a great promotion on their PIxel 2XL if I wanted to upgrade. I decided to do so. Bob set up my new phone and kindly showed me the basics, gave me his business card, and said I should make a list of questions over the next 2 weeks and return to have him give me help with these. I am very happy with the phone so far and with the excellent customer service I received from Bob.

Patricia Stuart

19:20 13 May 19

This store makes me want to buy more phones. I only need one. They're that good. 10/10 would buy more phones from here

Evan Repucci

00:42 20 Apr 19

This was great!

Elizabeth Mccullough

17:49 09 Apr 19

Robert is awesome. Got me set up and out the door in 15 min.

William Haley

16:45 06 Apr 19

Nothing but good experiences. They take all the time tech morons like me need, though it kind of sucks when there are 3 in front of you in line.

David Klebanoff

15:24 31 Mar 19

He was helpful patient and not pushy. He offered to stay the next day if I needed to return. Exceptional service

isabel bailey

02:22 28 Mar 19

Andrew is always great, very knowledgeable and makes sure the customer always leaves happy!

Krista marie

21:10 18 Mar 19

Andrew is very knowledgeable and made our transaction simple and smooth.

Lucy Miller

22:00 04 Mar 19

Bob was very helpful and efficient in the purchase of my new phone.

Patricia Fraser

21:31 19 Feb 19

Totally fractured my old phone died I came in there expecting to be not please pleased and Andrew made everything happen for me just Bing Bing Bing totally cool guy and I'm happy with that new view of the world it seems like Concord is the best place to get anything because the citizens of Concord if someone told you they require intelligence in their shopping get in your car drive up from Boston and go to Concord see Andrew

wawabilly ANDERSON

20:21 14 Feb 19

outstanding

John Hardiman

20:42 05 Feb 19

Sierra at the Concord branch went above and beyond assisting me today. Highly recommend this store based on my experience with Sierra. Friendly, professional, knowledgeable.

The Celtic Five

20:26 21 Jan 19

This location offers incredible service. These guys are on top of everything. They know their products and services and take fantastic care of their customers. Friendly and efficient salesmen, and anything you need for your phone or tablet is available. If you don't live in Concord this location is still worth going out of your way. Plenty of parking.

Fun with Cupcakes

21:44 20 Jan 19

This is the place to go if you're on Verizon. Skip the mall and the lines, ask for Andrew or Sierra.

Carl Popolo

02:46 06 Dec 18

It is great to have a local Verizon dealer that offers such great service. Most recently Bob helped me with some new purchases and account changes, but from new phones to repairs to technical assistance, my experiences here have never been anything short of my 5-star rating. If dealing with Verizon over the phone or internet ever causes you any confusion or frustration, don’t hesitate to go here for help. I for one always appreciate the quality personal and local service.

Emanuel Farrow

16:54 21 Nov 18

Bob is excellent as is Andrew. They are both fast, knowledgeable, super courteous and as far as I can tell totally honest and sincere in any advice they give. They do all the technical things fast and perfectly. I cannot imagine there is anywhere better to go than to these two guys. It is a total contrast to any other Verizon store around. I would drive pretty far out of my way to come here to do anything other than something extremely basic like a power cord. Totally recommend these guys and this store.

Edward Schuller

15:34 12 Oct 18

I’ be neen dealing with Andrew in the Concord Version store for several years. He has always been friendly and helpful. I know he will be patient and helpful whenever I go to the store. Today Aidan was also helpful. Many thanks , Sigrid Bott

Sigrid Bott

17:10 29 Sep 18

Andrew was excellent. Very personable.

Christiana Kirkland

15:14 23 Sep 18

Aidan was great and very helpful, fast and friendly!

william higgins

20:00 22 Sep 18

Aiden was great.

Ed Oppenheim

18:18 22 Sep 18

Superior service!!

Michelle Walker

19:11 15 Aug 18

Aidan was extremely helpful, knowledgeable, professional and generous with his time.I could not have been more pleased with the service he provided!

Toni Ferrara-Reinstein

23:16 11 Aug 18

Andrew is the BEST!!!! Kind, patient and very informative. It's always a wonderful experience when Andrew helps me with any issues or questions I have.

Anita Assarian

23:28 17 Jul 18

Bought two phones from Andrew. Best transaction I ever had at this Verizon store. Terrific service

Judith Segal

20:37 19 Jun 18

The best cell phone rep ever!!This should be your cell phone store and see Andrew.

Brian Lafferty

22:49 10 Jun 18

Very helpful, knowledgeable and pleasant!

Kim Edgar

19:10 07 Jun 18

I needed an upgrade and had many questions about my phone plan when I came to this Verizon location. I’ve had iffy experiences with different sales people in the past. Bob was informative and helpful with all of my decisions and options. He helped me to transfer my data, and showed me how to reconnect all my passwords before I left the store.

Polly Sturges

18:57 22 May 18

I am not surprised that others have had the same experience but I was surprised to have such a good experience at the Concord MA IM Verizon store. As others have noted, Andrew was very helpful and extremely pleasant to work with. Unlike my visits to a Verizon store in a well known part of Cambridge, my time here was stress-free, sales pressure free and my phone issue was quickly taken care of. A subsequent issue, and return trip, were equally as pleasant and well expedited. Thanks Andrew!

R. Young

02:23 22 May 18

The Verizon Store in Concord put a smile on my face and a new iPhone in tow. Andrew and Bob were knowledgeable and friendly and had me on my way before you say “what’s your password!” If you forget your passwords, don’t worry these guys will figure it out for you. Thank you Bob and Andrew!

Joseph Grassia

22:03 15 May 18

Bob was exroardinarily helpful, and fast!

Garret Whitney

21:02 15 May 18

Andrew did a Excellent job. All my questions were Answered. Thank you verizon

Diane Poulos

14:42 14 May 18

Andrew a dynamic man who has patience working with a newcomer on a new phone. Andrew is a model salesman with Verizon. Treat hlm very well.

peg humphrey

14:00 07 Apr 18

Best Verizon store

Barb Sinclair

20:00 28 Feb 18

Good service

cyrus vakili

19:19 21 Feb 18

Andrew in Concord was just so entirely helpful to me. Patient but also quick with solutions. Thank You.

Joe Rogers

17:30 21 Feb 18

I Got help from Drew He's very good. As I am Old !!🤣😁

Mary Lou Bowen

20:27 20 Feb 18

Here I am after leaving the Concord Verizon store and much to my surprise after dealing with other sales people from other places and not having a very good experience I am so pleased... Andrew was amazing dealing with me (a sometimes crabby person) and answer every question even if I asked the same question more than once. I will speak highly of this. Verizon store because of him and I will stay with zero on for the same reason.

Karen Plausky

20:03 20 Feb 18

One of the greatest experience in a Verizon Store, I will only go to the Concord Verizon Store for my business. Andrew is very Professional and Courteous.

Anthony Healy

15:37 17 Feb 18

Andrew was bery helpful in solving my problem

Joyce Jones

22:09 16 Feb 18

Love the service here, I will never go to a corporate store after this experience...

Robert Anderson

19:29 13 Feb 18

Best Store around!!!

joe venti

19:06 09 Feb 18

Great service always helps with issues and comes up with a solution all the time.

brian White

21:08 06 Sep 17

Great! I went in with my 83 year old mother over the Thanksgiving Holiday and had the good fortune to have Ahbi help us. Not only was he very knowledgable, but he communicated very well and kept us laughing.I had an issue with the rebate plan and called him several weeks after the transaction and he took the time to solve my problem, even going so far as walking me though what I needed to do step by step over the phone.Great customer service and a delightful young man to have worked with. Thanks, Ahbi!

Jerry Faraino

02:35 12 Dec 15

Update from 11/20:Craig Barrelle from the store contacted me and refunded the $100. Though the experience was not the best, he did make up for it.Changed my rating from poor to very good...------------------------------------ I have been doing business with this location for many years (have bought numerous phones for family and business and have many voice and data lines). The location recently came under new ownership. As my old faithful Blackberry was dropping too many calls, I finally broke down and purchased a Motorola Android HD for around $400 (at the upgrade price). I was a little wary about the Android since I had problems with one the last time I went this route. However I was told I could return it for an iPhone if necessary. I actually preferred the iPhone5 but they did not have any in stock and the sales person recommended the Moto Android HD. (He did not mention a "restocking fee" but my assistant told me about that later.) I returned one week later with the phone in pristine condition and was told the fee was $50 which I had expected. "OK" I said. After carefully examining the phone, the sales person placed it in the box. Knowing it might take some time to switch the information to the new phone, I then went to the car for my newspaper and came back inside to find him on the phone with someone who I later learned was the store owner. Apparently the Android was dropped and a barely perceptible mark was on the corner of the edge. It really was barely perceptible. (In fact, if he had an issue with it, why would he not have said anything as soon as he picked it up? Instead he had rubbed his finger on the edge, squinted his eyes as he looked at it, and placed it into the box.) I had not noticed this and for all I knew the phone may have been sold that way (I am sure it was not, but it is possible I suppose). However, I was now told that the mark caused the "restocking fee" to be $100. I said "OK, but you have negatively impacted your customer relationship" (or something like that, it may have come out "What? What do you mean you're charging me $100!? blah, blah, blah blah" You get the picture)But here's the interesting part - I had said "OK" and was ready to move on. Really. I was. However, the sales person wanted to be sure I knew that this was my fault, that they would have to discount the phone by $100 in order to sell it and that (yes, again) that this was my fault. (Perhaps part of him knew this was not really reasonable and he felt guilty about it? Nahh... probably not.) I said "you have made the choice to charge another $50 and potentially lose a customer. I don't think that is a very good decision and arguing with me about this does not help". He continued to tell me that I damaged the phone and that they would be unable to sell it now and had to discount it by $100. I said "I get it and you have lost a long time customer for $50" (Not to mention what actual costs there are to "restocking" other than putting it back on the shelf and the paperwork). I got so frustrated with the arguing, that I finally decided to just have my Blackberry reconnected and forgo the iPhone. When he continued I said "why are you still arguing with me?, I just need my refund and my phone reconnected. If you keep arguing I'll need to call your boss" to which he replied "go ahead and call my boss". Wow...I left without my old phone reconnected and without a new phone. I am very disappointed with this approach to business. Though I was not happy with the $100 penalty, had I been treated courteously and had the sales person simply acknowledged my perspective, I doubt I would have left without a phone and posted this message. But do these places really discount pristine phones with tiny marks by $100? I would like to hear if they do. I think they probably saw this as a way to make a quick $100. Go to the Verizon Wireless in Concord and ask for any imperfect Androids. I hear they sell them for $100 off...

Seth Earley

04:43 07 Dec 12

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