location Category: stores
Verizon Authorized Retailer in Concord, MA
Reasons to Shop here!!
Tyler is the best! He showed me how to get on Google Drive and updated my tablet for me.NANCY Powell Daley21:04 29 Jan 20I had an amazing experience working with Iris at the Concord MA Verizon store. She made the upgrading of my Apple iPhones easy and painless. In addition she provided accurate financial information at all times in a very complicated transaction. She continues to be responsive with any questions I have either by phone or via email. Perryperry steinberg00:51 29 Jan 20Tyler was very helpful and spent a lot of time explaining how to use the different features of the tablet!Kathy Flynn16:49 25 Jan 20Andrew is not only knowledgeable but sensible and very patient. You are very fortunate to have him as an employee. Spencer Van B. Wilking MDSpencer Wilking21:02 16 Jan 20Since I’ve been going to this Verizon I’ve had nothing but positive experiences with Andrew and Iris. Even if I’m not buying something they give me unlimited tech support. I’ve actually been going in a few days a week for help with phone and computer stuff. They’re both fantastic! I recommend this store for anythingCyrus Vakili20:02 27 Dec 19Fast, efficient and friendly!Marc Ubaldino13:01 02 Dec 19Andrew was great. Helpful and made sure everything was done right. Excellent experience.W Tice17:57 27 Oct 19Andrew did his best to get my cellphone back in action, but it was hopelessly poisoned...so I purchased a new one....hes a very patient and matter of fact man who deserves accolades....my wife and I each have 3rd generation cellphones from Andrews Nikkistore....William Mcdonough00:10 02 Oct 19Andrew was incredibly knowledgeable and helpful. A+ service.Kathleen Shugrue22:29 24 Sep 19Robert was polite and professional. My phone had stopped functioning and Robert confirmed it was indeed no longer properly working. He helped me find a new phone, helped me save money with a new plan, and made sure everything from my old phone transferred to the new one. The transition was seamless.Beth van Duzer20:58 13 Sep 19Robert worked tirelessly on my family's behalf to ensure phones and service meet our needs. Above and beyond customer service. Tyler helped us complete our transaction yesterday and worked hard to debug all the process issues. Best customer responsiveness I have seen in a long time. Fully recommend them!!Mary Bennett19:03 12 Sep 19I have purchased two phones in this store and am glad that I did. The associates are helpful and have been patient about helping me to solve various situations even when it didn't involve buying a new product. Andrew, Tyler and Robert to name three!denise gilbert00:54 30 Aug 19Andrew is the best!Tyler Butts18:15 06 Aug 19Andrew and Sway are greatRonald Hunt15:46 27 Jul 19Tyler was great! Best customer service I’ve ever received. I recommend this local Verizon store over a store at the mall any day. Thanks so much Tyler! Love my new hotspotSusan G Ticknor16:48 26 Jul 19Verizon in Concord, MA is the best. Everyone who works there is very helpful. Sway just helped answer a complex question. Skip the big corporate Verizon store a few towns north of Concord and patronize Verizon in Concord, Massachusetts.Janet Rothrock21:32 12 Jul 19I went to a Verizon store near Boston post road in Marlborough MA in a plaze ( don't remember the name) to get a $30 prepaid plan and those staffs there could not get my prepaid plan set up for more than 25 mins and ask me to call the Verizon to get my pre paid plan to work myself and they won't help me to make the call. Then , I went to Robert ,a verizon retailer he help me to setup everything in one shot, he is more knowledgeable then Verizon own staffs on their own network !onshing Ho22:39 11 Jul 19Robert was very good. I received very high quality service from him and Andrew. Love the new phone and tablet they got me. The new Pixel 2 XL with the promotion is a crazy deal. Everyone should sign up for it! Thanks Bobby & AndyDavid LaPierre18:57 14 May 19I came into the Verizon store to ask about a replacement battery for an old LG flip phone. Bob H., a very f u priendly rep there, took a look at it and said they don't carry this phone or the replacement battery anymore. He showed me a phone similar to my old one but said Google was running a great promotion on their PIxel 2XL if I wanted to upgrade. I decided to do so. Bob set up my new phone and kindly showed me the basics, gave me his business card, and said I should make a list of questions over the next 2 weeks and return to have him give me help with these. I am very happy with the phone so far and with the excellent customer service I received from Bob.Patricia Stuart19:20 13 May 19This store makes me want to buy more phones. I only need one. They're that good. 10/10 would buy more phones from hereEvan Repucci00:42 20 Apr 19This was great!Elizabeth Mccullough17:49 09 Apr 19Robert is awesome. Got me set up and out the door in 15 min.William Haley16:45 06 Apr 19Nothing but good experiences. They take all the time tech morons like me need, though it kind of sucks when there are 3 in front of you in line.David Klebanoff15:24 31 Mar 19He was helpful patient and not pushy. He offered to stay the next day if I needed to return. Exceptional serviceisabel bailey02:22 28 Mar 19Andrew is always great, very knowledgeable and makes sure the customer always leaves happy!Krista marie21:10 18 Mar 19Andrew is very knowledgeable and made our transaction simple and smooth.Lucy Miller22:00 04 Mar 19Bob was very helpful and efficient in the purchase of my new phone.Patricia Fraser21:31 19 Feb 19Totally fractured my old phone died I came in there expecting to be not please pleased and Andrew made everything happen for me just Bing Bing Bing totally cool guy and I'm happy with that new view of the world it seems like Concord is the best place to get anything because the citizens of Concord if someone told you they require intelligence in their shopping get in your car drive up from Boston and go to Concord see Andrewwawabilly ANDERSON20:21 14 Feb 19outstandingJohn Hardiman20:42 05 Feb 19Sierra at the Concord branch went above and beyond assisting me today. Highly recommend this store based on my experience with Sierra. Friendly, professional, knowledgeable.The Celtic Five20:26 21 Jan 19This location offers incredible service. These guys are on top of everything. They know their products and services and take fantastic care of their customers. Friendly and efficient salesmen, and anything you need for your phone or tablet is available. If you don't live in Concord this location is still worth going out of your way. Plenty of parking.Fun with Cupcakes21:44 20 Jan 19This is the place to go if you're on Verizon. Skip the mall and the lines, ask for Andrew or Sierra.Carl Popolo02:46 06 Dec 18It is great to have a local Verizon dealer that offers such great service. Most recently Bob helped me with some new purchases and account changes, but from new phones to repairs to technical assistance, my experiences here have never been anything short of my 5-star rating. If dealing with Verizon over the phone or internet ever causes you any confusion or frustration, don’t hesitate to go here for help. I for one always appreciate the quality personal and local service.Emanuel Farrow16:54 21 Nov 18Bob is excellent as is Andrew. They are both fast, knowledgeable, super courteous and as far as I can tell totally honest and sincere in any advice they give. They do all the technical things fast and perfectly. I cannot imagine there is anywhere better to go than to these two guys. It is a total contrast to any other Verizon store around. I would drive pretty far out of my way to come here to do anything other than something extremely basic like a power cord. Totally recommend these guys and this store.Edward Schuller15:34 12 Oct 18I’ be neen dealing with Andrew in the Concord Version store for several years. He has always been friendly and helpful. I know he will be patient and helpful whenever I go to the store. Today Aidan was also helpful. Many thanks , Sigrid BottSigrid Bott17:10 29 Sep 18Andrew was excellent. Very personable.Christiana Kirkland15:14 23 Sep 18Aidan was great and very helpful, fast and friendly!william higgins20:00 22 Sep 18Aiden was great.Ed Oppenheim18:18 22 Sep 18Superior service!!Michelle Walker19:11 15 Aug 18Aidan was extremely helpful, knowledgeable, professional and generous with his time.I could not have been more pleased with the service he provided!Toni Ferrara-Reinstein23:16 11 Aug 18Andrew is the BEST!!!! Kind, patient and very informative. It's always a wonderful experience when Andrew helps me with any issues or questions I have.Anita Assarian23:28 17 Jul 18Bought two phones from Andrew. Best transaction I ever had at this Verizon store. Terrific serviceJudith Segal20:37 19 Jun 18The best cell phone rep ever!!This should be your cell phone store and see Andrew.Brian Lafferty22:49 10 Jun 18Very helpful, knowledgeable and pleasant!Kim Edgar19:10 07 Jun 18I needed an upgrade and had many questions about my phone plan when I came to this Verizon location. I’ve had iffy experiences with different sales people in the past. Bob was informative and helpful with all of my decisions and options. He helped me to transfer my data, and showed me how to reconnect all my passwords before I left the store.Polly Sturges18:57 22 May 18I am not surprised that others have had the same experience but I was surprised to have such a good experience at the Concord MA IM Verizon store. As others have noted, Andrew was very helpful and extremely pleasant to work with. Unlike my visits to a Verizon store in a well known part of Cambridge, my time here was stress-free, sales pressure free and my phone issue was quickly taken care of. A subsequent issue, and return trip, were equally as pleasant and well expedited. Thanks Andrew!R. Young02:23 22 May 18The Verizon Store in Concord put a smile on my face and a new iPhone in tow. Andrew and Bob were knowledgeable and friendly and had me on my way before you say “what’s your password!” If you forget your passwords, don’t worry these guys will figure it out for you. Thank you Bob and Andrew!Joseph Grassia22:03 15 May 18Bob was exroardinarily helpful, and fast!Garret Whitney21:02 15 May 18Andrew did a Excellent job. All my questions were Answered. Thank you verizonDiane Poulos14:42 14 May 18Andrew a dynamic man who has patience working with a newcomer on a new phone. Andrew is a model salesman with Verizon. Treat hlm very well.peg humphrey14:00 07 Apr 18Best Verizon storeBarb Sinclair20:00 28 Feb 18Good servicecyrus vakili19:19 21 Feb 18Andrew in Concord was just so entirely helpful to me. Patient but also quick with solutions. Thank You.Joe Rogers17:30 21 Feb 18I Got help from Drew He's very good. As I am Old !!🤣😁Mary Lou Bowen20:27 20 Feb 18Here I am after leaving the Concord Verizon store and much to my surprise after dealing with other sales people from other places and not having a very good experience I am so pleased... Andrew was amazing dealing with me (a sometimes crabby person) and answer every question even if I asked the same question more than once. I will speak highly of this. Verizon store because of him and I will stay with zero on for the same reason.Karen Plausky20:03 20 Feb 18One of the greatest experience in a Verizon Store, I will only go to the Concord Verizon Store for my business. Andrew is very Professional and Courteous.Anthony Healy15:37 17 Feb 18Andrew was bery helpful in solving my problemJoyce Jones22:09 16 Feb 18Love the service here, I will never go to a corporate store after this experience...Robert Anderson19:29 13 Feb 18Best Store around!!!joe venti19:06 09 Feb 18Great service always helps with issues and comes up with a solution all the time.brian White21:08 06 Sep 17Great! I went in with my 83 year old mother over the Thanksgiving Holiday and had the good fortune to have Ahbi help us. Not only was he very knowledgable, but he communicated very well and kept us laughing.I had an issue with the rebate plan and called him several weeks after the transaction and he took the time to solve my problem, even going so far as walking me though what I needed to do step by step over the phone.Great customer service and a delightful young man to have worked with. Thanks, Ahbi!Jerry Faraino02:35 12 Dec 15Update from 11/20:Craig Barrelle from the store contacted me and refunded the $100. Though the experience was not the best, he did make up for it.Changed my rating from poor to very good...------------------------------------ I have been doing business with this location for many years (have bought numerous phones for family and business and have many voice and data lines). The location recently came under new ownership. As my old faithful Blackberry was dropping too many calls, I finally broke down and purchased a Motorola Android HD for around $400 (at the upgrade price). I was a little wary about the Android since I had problems with one the last time I went this route. However I was told I could return it for an iPhone if necessary. I actually preferred the iPhone5 but they did not have any in stock and the sales person recommended the Moto Android HD. (He did not mention a "restocking fee" but my assistant told me about that later.) I returned one week later with the phone in pristine condition and was told the fee was $50 which I had expected. "OK" I said. After carefully examining the phone, the sales person placed it in the box. Knowing it might take some time to switch the information to the new phone, I then went to the car for my newspaper and came back inside to find him on the phone with someone who I later learned was the store owner. Apparently the Android was dropped and a barely perceptible mark was on the corner of the edge. It really was barely perceptible. (In fact, if he had an issue with it, why would he not have said anything as soon as he picked it up? Instead he had rubbed his finger on the edge, squinted his eyes as he looked at it, and placed it into the box.) I had not noticed this and for all I knew the phone may have been sold that way (I am sure it was not, but it is possible I suppose). However, I was now told that the mark caused the "restocking fee" to be $100. I said "OK, but you have negatively impacted your customer relationship" (or something like that, it may have come out "What? What do you mean you're charging me $100!? blah, blah, blah blah" You get the picture)But here's the interesting part - I had said "OK" and was ready to move on. Really. I was. However, the sales person wanted to be sure I knew that this was my fault, that they would have to discount the phone by $100 in order to sell it and that (yes, again) that this was my fault. (Perhaps part of him knew this was not really reasonable and he felt guilty about it? Nahh... probably not.) I said "you have made the choice to charge another $50 and potentially lose a customer. I don't think that is a very good decision and arguing with me about this does not help". He continued to tell me that I damaged the phone and that they would be unable to sell it now and had to discount it by $100. I said "I get it and you have lost a long time customer for $50" (Not to mention what actual costs there are to "restocking" other than putting it back on the shelf and the paperwork). I got so frustrated with the arguing, that I finally decided to just have my Blackberry reconnected and forgo the iPhone. When he continued I said "why are you still arguing with me?, I just need my refund and my phone reconnected. If you keep arguing I'll need to call your boss" to which he replied "go ahead and call my boss". Wow...I left without my old phone reconnected and without a new phone. I am very disappointed with this approach to business. Though I was not happy with the $100 penalty, had I been treated courteously and had the sales person simply acknowledged my perspective, I doubt I would have left without a phone and posted this message. But do these places really discount pristine phones with tiny marks by $100? I would like to hear if they do. I think they probably saw this as a way to make a quick $100. Go to the Verizon Wireless in Concord and ask for any imperfect Androids. I hear they sell them for $100 off...Seth Earley04:43 07 Dec 12‹›
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