Verizon Authorized Retailer in Danvers, MA

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• Trade in your old phone & Get instant credit
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Verizon Authorized Wireless & Fios Retailer - IM Wireless

4.2

Based on 98 reviews

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Very nice customer service experience. And they informed me about a great new screen protector product, a liquid nano glass, whey they installed for me. Thank you again!

T E Hart

22:50 09 Mar 20

Excellent customer service and friendly employees. Will definitely be going back and recommending to others

Rachel MacNeil [Downey]

13:12 24 Feb 20

Great service..fixed all my phone problems and got me a Brand new iPhone 11... love it best store ...best customer service... the manager Dylan was excellent and help with transfers and explained how to use the phone... Love that store

Joleen Zetes

01:20 23 Feb 20

Went to this store to help with my fios questions.. they was extremely helpful then helped with my Verizon cell phone account.. helped me lower my bill and got me a FREE TABLET.. love this store great people and so helpful.. #BestStore

Samantha Z

00:59 23 Feb 20

Danny is the best customer service representative I've ever had. So friendly, and made it a very easy experience. Definitely will be back!

Brittany Gorski

00:58 23 Feb 20

Great customer service & patience. My son upgraded his phone with Jabari & he was amazing. He made the process smooth & even helped us rebundle our fios services. 10/10 recommend

Ciera Torres

02:51 18 Feb 20

We had amazing service here after other Verizon stores gave us the runaround. Very knowledgeable and willing to go above and beyond for us. I will be using them from now on.

Tom Homan

18:47 15 Feb 20

Great customer service. It is great to have a place that does Verizon wireless and fios in the same building.. going there everytime

Danny Cooksey

20:04 07 Feb 20

Very polite and helpful. Thank you

Scott Ellis

23:56 26 Dec 19

Been here 3x in recent years. Agents are polite and helpful.

F Xiansen

20:27 10 Dec 19

Shannon was great! I had to purchase my phone on my lunch break so it needed to be quick. She was fast, efficient and very kind. I love my new phone!

Lynn Santos-thorn

13:59 16 Aug 19

Exchanged our FiOs equipment here and the staff was excellent! They were both very courteous, helpful and professional. They were busy, so we had to wait a while, but once we were waited on, the whole process took less than 10 minutes. They were great!

Gary Muise

21:53 11 Aug 19

Had a really great experience with Shannon. She was super knowledgeable, and had me in and out so fast!

Melissa Gaeta

01:52 25 Jul 19

Quick in and out

Sara Fallica

16:10 26 Jun 19

Great customer service, very patient. Dan helped me find the right phone and took the time to update my new phone from my 4 year old model. Very pleased with my experience and highly recommend. Never felt pressured to buy the top model or highest cost. Ask for Dan!

Danielle Dolan

00:49 25 Apr 19

Dan went out of his way to make my experience at Verizon outstanding. He answered all of my questions without hesitation and was able to juggle multiple customers with a smile. His knowledge about Verizon products was top notch. I will shop at Dan’s branch regularly and refer him to all my friends and family.Best,Wendy Bates

Wendy Bates

13:29 29 Mar 19

Very helpful & friendly staff, I was in and out in 10 minutes.

Luke Deems

20:10 13 Mar 19

Johnny was very patient with my son and I and let my son use his phone to play games. He helped me with all my issues and had very good customer service.

Danielle Desmond

02:40 12 Mar 19

When I returned the equipment he stated I need the power cord but I did not have them. He had taken the equipment back and with saying anything I asked if he could see weather or not I was able to upgrade , so I was able to send he showed me a Samsung 8 ,which he transferred all my information into the new phone.I was grateful for all the help very satisfied with new phone. I will definitely recommend him with my family and friends. Sorry I had to leave food but my new complex do not have it.Thanks. John Raymond

John Raymond

19:12 06 Feb 19

John was incredibly kind and patient with my iPhone purchase and spent over an hour making sure that all my photos data etc were uploaded to the Cloud. And he made sure that my new iPhone was up and running before I left the store.

Jeanne Argento

18:27 03 Jan 19

Dan is extremely helpful and knowledgeable.

glenn nalven

05:32 14 Nov 18

Daniel was very helpful, accomodating, knowledgeable and professional. I would highly recommend his services to anyone.

Aaron Steeves

17:33 27 Oct 18

Shaun was very friendly and helpful with setting up our new cell phones. The manager Dan from the Danvers store was very nice helped us resolve an issue we had.

Footballgamer

21:43 24 Aug 18

Very good service when I picked up the box to when I got home to set it up

Mark Dion

10:12 17 Aug 18

Manny was so patient with me and specifically asked me what I used the most on my phone...He took the time to go over my options and explained each device..most of all he made me feel comfortable asking any questions..He have me his hours and told me if I had any more questions to feel free to come back in. . Thanks Manny

Gayle Venezia

19:14 15 Aug 18

Manny was so helpful and patient with questions!! He made the whole painful process of switching phones LESS painful! He also went above and beyond in helping me move my data to the new phone!! Thank you!

jamie hare

22:07 29 Jul 18

Seamless transition. Franklin provided a positive experience in my transition back to Verizon.

Don Roy

19:22 14 Jul 18

Daniel the Manager was so kind & full of information towards different plans & phones. So friendly. Coworker Shaun was great too. I highly recommend going to Danvers if your looking to change your plan and/or phone(s). Thank you

Karen Russell

18:39 01 Jul 18

Franklyn Perez was my representative and absolutely wonderful & patient in assisting me. He is most knowledgeable, proficient, personable and spot on target.

Hadassah Valley

18:54 25 Jun 18

My experience started a little shaky, but once Manny got in there he took charge. He walked me through the payment process with no problem. He also gave me a number I could contact for further assistance/confirmation. I was watching the World Cup immediately thanks to Manny #EMPLOYEEOFTHEYEAR

Mike Mcnulty

21:06 21 Jun 18

Awesome customer service!!!

Aundrea suke

17:01 12 May 18

Franklin is very knowledgeable about the plans and products. He was a great help in our phone selections and provided great support in transferring data, apps, etc from our old phones.

Michael Lynch

20:07 01 May 18

Fremio was so patient and treated me as if I were the only one in the store! I had an amazing experience and got everything I wanted...and more!! I am now the proud owner of a Limited Edition of the Red 8 iPhone!!I will be back soon to upgrade other lines!Thank you, Fremio!Joyce Poirier

Joyce Poirier

21:37 15 Apr 18

Fay is a very knowledgeable and social person. She made me feel more like a friend than a customer. She took her time to explain the phone and the plan so that I could understand what was going on. I hadn't planned on getting the phone in MA, I stopped in with my daughter to return a piece of equipment and the next thing I knew I was getting a new phone. It was painless thanks to Fay

Steven Kapura

02:14 21 Mar 18

My husband was due for a phone upgrade so we stopped into IM Wireless. Shaun helped us and went through all the different options for the upgrade, and we both ended up with new phones. Great customer service.

Amy Windheim

15:18 18 Feb 18

I had a wonderful experience getting my first iPhone with Fay Kleemola. She was knowledgeable in all fields of the trade. I highly recommend her and Verizon store on maple street for all of your Verizon’s needs.

Michael Richard

19:47 21 Jan 18

Best ever the deserve a big raise Mean franklyn

Joe younger

16:34 19 Jan 18

Shaun was great, very knowledgeable and patient with all my questions.He listened and made suggestions that fit my needs.Very happy customer, definitely recommend you going to see him.

Susan Pierce

20:31 08 Jan 18

Abnel helped my husband and I pick out our new phones and got us all set up. Great customer service! Answered all our questions and very knowledgeable.

Maria S

18:33 11 Dec 17

Manny and Fay were amazing ! I came in after I received the iphoneX because it was acting weird. Manny stayed with me the whole time while the phone was upgrading. We talked and laughed I honestly had the best time ! I truly appreciated the help both of them gave me. Manny especially took the time to help and find out what exactly was wrong with the phone and also took the time to help me reset my old phone so I could trade it in. Thank you again guys you were awesome!!!!!

Jennifer Ciaramitaro

20:22 09 Dec 17

My upgrade experience was a breeze thanks to Shaun's knowledge and politeness. Thanks, Shaun!

Phil Lyons

19:31 31 Oct 17

Loved the service I received from Shaun and Rachael!!! They were so quick and efficient, not only did they get my service from att to Verizon but the got all my stuff to my new phone, helped me set it up, and helped about 20 people while phone was updating!! They were the dream team.

Jessica Faircloth

21:38 18 Aug 17

We wanted to switch back to Verizon from another carrier and there was a complication or two that took some time to square away. Janice handled the problem beautifully, and both our phones are working now. She was professional, resolute and funny!

susan mcdonough

12:56 14 Jul 17

Lots of fresh new faces here. Love the friendly feel.

jeremy turon

13:04 20 May 17

Shaun at the Danvers store was extremely professional and explained all our options with our upgrade. We then chose what we wanted and he did the rest. Polite, knowledgeable and professional a truly stress free experience.

Cathy McDougall

18:13 16 Apr 17

Went in to return a set top box. Staff was very nice, helpful, and the process took all of 2 minutes.

Hayden Crocker

13:09 07 Jun 16

I recently upgraded to the Droid Turbo from the GZ One. I was having a lot of trouble with the technology advancements of the turbo phone so I stopped into the Danvers store where I had the pleasure to meet Rudy, the store manager, and he promptly instructed me how to function this very confusing device. Excellent job, very much appreciated!

bryan Johnson

23:46 28 Apr 16

The best experience I have ever had at any Verizon store. My wife and I went in there to ask a question we had about Verizon FIOS that was answered quickly and professionally. Rudra then helped us with our Verizon Wireless plan. It is so convenient that you can deal with FIOS questions and Wireless without having to go to two different stores, we will go here from now on!

Matthew McCann

01:00 17 Apr 16

Surprised to walk in to all service location fitting all my service needs Verizon fios and wireless, Lamont & Paul were very knowledgeable and straight to the point with pricing. They have classes for wireless devices and repair services. I will be coming here for my Verizon needs from now on without question.

Mike Inv

00:12 16 Feb 16

Absolutely excellent people working here. Sheila in particular was extremely reasonable and helpful. I would come back to this store for help, even though it is out of my way.

andrew belt

19:46 13 Dec 14

Went there twice. The same woman helped me both times and was very nice and helpful.

Mike Correia

02:47 28 Dec 12

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