Verizon Authorized Retailer in Fall River, MA

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• Trade in your old phone & Get instant credit
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Verizon Authorized Retailer - IM Wireless

4.6

Based on 121 reviews

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Steve was excellent personable and knowledgeable exceedingly helpful definitely would return 👍

Brenda Pacheco

04:37 25 Jan 20

I was very pleased with the professionalism of Robert. He explained about everything that he did while setting up my new phone and is a very pleasant person.

Alan Valois

00:51 19 Jan 20

Always very helpful.

Sandi Parquette

21:24 31 Dec 19

My phone was involved in a hit and run. I need it for work so waiting for a replacement wasn't possible. I went in there and he immediately helped me out, put me onto the s10+. I wasn't ready for an upgrade but another was so he moved some stuff around, boom boom and I walked out with a brand new joint. Not only that but he went way extra and went thru smashed phone to put it all on my new one since I don't have the cloud stuff set up. Absolutely would recommend 10/10. Ask for Patel. This place is legit.

Nicholas Ruggiero

20:22 10 Nov 19

Adam was very helpful. My phone’s battery wouldn’t hold a charge. He tried everything. Turns out phone was too old. He helped me pick out a new phone. He did all backups etc. he was very understanding and took time to explain things to me. I have had help from Adam twice before this. He’s an exemplary employee.

Barbara Sittinger

17:39 20 Oct 19

Adam was friendly and knowledgeable. Love my new phone.

Jenny Leite

21:23 08 Oct 19

Gr8 service!! Thank you so much

Teresa Pacheco

20:16 24 Sep 19

Me Lucky Patel the store manager could not have been more patient or polite in helping me sort out long standing confusion about how to operate my IPhone ! He is uncommonly good on every level that matters!

Marion Davis

17:34 17 Sep 19

Frank was knowledgeable had my new phone set up for me in no time will definitely be going back to that store again

Scott Higginbottom

15:58 09 Sep 19

Beautiful new store. Adam our Verizon representative was exceptional. Answered all our questions, and took the time to explain everything. All our doubts were quickly taken care of.

Carol Taylor

13:14 28 Aug 19

Adam is a great help over there i’ve called him multiple times for issues i’ve had with my bill and he takes care of it immediately! Great job to him i highly recommend anyone looking for assistance to see him.

Justin Reney

13:52 21 Aug 19

Adam was great, he assisted me in a very professional and productive way. Highly recommended.

Luis Vega

16:50 13 Aug 19

Very nice and very helpful

Harvey Howard

00:43 30 Jul 19

Excellent service!! Ask for Robert he's fantastic

Stacy Rogers

13:10 21 Jun 19

Adam, sales associate for Verizon was fantastic to work with. He was friendly, knowledgeable, and was able to multitask with ease.I would highly recommend Verizon as your wireless provider.

Marion Ishimoto Yuille

13:41 29 May 19

I have been here twice for new phones and have had truly outstanding service both times. I highly reccomend this location!

Annie Commons

13:55 03 May 19

Worker was very patientHelped me through getting a new phone in like 20 minutes Enjoyable conversation as well

I am 187

16:39 24 Apr 19

Robert was very helpful and efficient. Both agents greeted me when I came in, even if they have clients at that time and politely told me that they will be attending to me right after.

Rush Bernardo

20:50 08 Apr 19

Very helpful great experience!

Jenn Costa

15:46 17 Mar 19

Getting a new phone with luky was very easy fast and very understanding guy would recommend him to anyone.

dj desouto

15:31 12 Mar 19

The two men I spoke with we're total professionals. I highly recommend them, I give them both five stars *****

Christian Stmichael

16:12 08 Mar 19

William was awesome! Did the lil extra to make my device switch easy. I walked out of the store completely satisfied and needing no extra attention or changes to my new device. Was very friendly and professional. I would reccomend this place And him to anyone.

Miss E

16:57 02 Mar 19

Robert professionally and efficiently took my situation and made everything work out flawlessly. He went above and beyond to make sure that his customer was satisfied and paid close attention to all the details of the transaction. If you ever have a problem with your phone, he is the person to see.

james thurston

22:14 11 Feb 19

Very happy and satisfied. Great store, awesome staff, purchased an awesome phone and the transaction was super easy!

Claire Stone

01:18 29 Oct 18

Billy was very professional helping us during this process of upgrading. He didn't try to push any decision on us, but did explain everything when we did make this decision. He is a definite asset to IM wireless and Verizon. He should be a manager if he isn't already. And he deserves a bonus. He stayed with us during a difficult period, and nothing to do with him. My husband's phone especially, which was a Google phone as was mine, made Billy's job difficult. He stayed calm throughout and never showed any signs of impatience. THANK YOU

Oma Halpen

19:07 27 Oct 18

William was wonderful. I am an elderly woman who needed a lot of explanation. He was very very patient and pleasant. I usually do not enjoy getting a new phone because it takes so long but we made it much easier if it's Pleasant personality and helpfulness.

Jacqueline Labrie

16:09 21 Oct 18

He was quick and knowledgeable about his craft and helpful towards myself to give the most up to date specifications about the phone and apps that they can run. All around great place and people.

Andrew Farrar

11:57 16 Sep 18

100% Customer service oriented. Friendly helpful service. No better place to purchase & set up my phone.

Becky Pulley

02:24 02 Sep 18

Friendly staff. Not to bad on the sales person level.

Allen Hall

21:17 26 Jul 18

A great overall experience,

Tom Cummiskey

18:02 14 Jul 18

William was extremely helpful I had an issue at another store location where I was misled regarding phone selection, and William made the switch. It did take longer than I expected but all in all it was a good experience.

chris gray

19:27 07 Jun 18

Great customer service from Robert. He answered all my questions got me the phone and plan I wanted!

Jennifer Rosa

23:52 03 Jun 18

Billy Thillet, a Most Valuable Employee, couldn’t have ever given my husband and me, more time and courteous attention, as he has ... Bill gave me a new iPhone 5SE, set it up for me, and set up a brand new iPad for us and walked us through the features. We thank him and Verizon Store’s job well done.... Mary and Connie Cesario

mary cesario

19:00 29 May 18

I it was swell

Daniel Pleiss

19:01 13 May 18

Bill took extra time to help me set up my new phone and iPad to the extent of calling apple to resolve the issues! He is an asset to your organization and a special consideration and praise should be extended to him ! Above and beyond attitude and has encouraged my family to continue to use Verizon as our carrier!

Kathi Zeller

18:08 08 May 18

Had a ton of patience and was stuck with me for hours, trying to seperate accounts.

jane talabach

18:01 23 Apr 18

Very knowledgeable about the phones, and great customer service

Paula Tripp

19:13 22 Apr 18

Robert was very professional and knowledgeable. He listened to our concerns and helped us pick the right phone.

Christine Bernier

20:16 19 Apr 18

Robert was very professional, knowledgeable and very attentive to my cell phone needs. I could have not asked for a better salesman than Robert, he rocks! He also reviewed my plan and told me of a better fit for my current situation. I will definitely be returning to this location to be assisted by Robert. Very satisfied customer. In my opinion Robert is a great asset to Verizon you’re very lucky to have him as an employee .

Erica Silva

19:09 09 Apr 18

Went in there for the first time and my experience went extremely well. Robert helped me and my mom with my upgrade to the iphone x and was super friendly and helpful! Not only was he able to help me but able to help out 3 other customers at the same time! To be as someone who works retail that’s very impressive! Not once did he forget to check up on me and my mom when he was helping out the other customers! I appreciated his help and will be seeing myself along with my parents return to this location!

Nicole Sousa

16:18 31 Mar 18

After visiting two other local Verizon stores, one was steering me towards a discontinued little known phone claiming it was one of the best phones on the market. At the other location, I was made to stand in the middle of the sales floor with a woman who told me "We have lots of phones, which kind do you want?" At the Fall River location, Robert was great, he knew the phones. I told him right away that I was switching to my first Android, and I didn't want to get a top of the line phone. He showed me less expensive phones, and didn't make me feel awkward about my choice. He also took time to get me started how to do a few things, and also installed apps. for me. He along with the other salesman there that night, were able to take my old Windows phone, and after several different methods, import all my data from my old phone to my new Galaxy . I left there very happy with a phone I love, and a feeling of satisfaction. I got a great deal, and great customer service.

Andrew Czajka

15:45 24 Mar 18

Destiny was great. Very helpful and knowledgeable. I would recommend customers to her for great customer service.

Neil Tessier

20:39 17 Mar 18

I was helped as soon as I walked in and was given top of the line service. Even when he couldn't take the promo code I had he compensated by discounting a significant amount.

ChaosTrigger82

18:43 17 Mar 18

My only issue was that I went in there for a broken home button on my iPhone and instead of showing me the workaround that would’ve fix that for me and allowed me to keep using my phone he sold me a new iPhone. I found that to be a little bit shady and I don’t really appreciate that from Verizon but I know that that’s probably what you instruct your sales reps to do.

Patricia Rego

18:25 02 Mar 18

Finally store in the area! Great experience, in and out! Those guys are the best!

Sandro Kolyada

15:05 17 Dec 17

Had a quick and reliable service her! No hassle and great employees

dillan hogan

05:18 17 Dec 17

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