Location Category: stores
Verizon Authorized Retailer in Franklin, MA
Reasons to Shop here!!
Visited the store today on my lunch break for a new screen protector. The man running the store (forgive me for not getting a name!) was solo, apparently a coworker had to leave, and he handled the 3 of us customers in the store very well! Even though we all had to wait a little bit, he gave each one of us attention. A+ in my book for customer service!Kaitlynn Marie01:04 29 Aug 19Been going here for years for all my phone needs, these guys always take great care of me.Chris Petrie14:18 10 Apr 19I went here last night! Jailene was great, as was her staff. They were very patient with me as I tried to make a decision. They offered up advice and ideas to make sure my phone stays safe and not cracked. Upon going to Bellingham before hand where myself and my bf have had problems, it was so nice to go in to the Franklin store and just get everything correct and in a timely matter. From now on we will only go to the franklin store!!! 👏🏻👏🏻👏🏻Kelly Leary20:07 02 May 18Jailene opened the door with a giant smile on her face and asked me instantly what she could help me with. I told her the basics of what I needed but I couldn't explain it very well. She immediately made me feel at home and gave me enough options but made sure I wasn't overwhelmed. The whole time my phone was being backed up we made small talk until two other customers walked in. She immediately excused herself and assisted both of those families. By the time my phone was done she had already finished with the other customers. I've never had such a fun and efficient time getting a phone, normally it gives me anxiety and I need several days to process and make a decision. With Jailene and the Franklin store I now have a wonderful new phone, my own account and a bundle package that will let me exchange my screen protector!Jenna Dicruttaloo23:09 15 Sep 17Extremely happy with Jeff's service! Very nice man and very professional!Linda Ceurvels17:18 11 Jul 17Mr Olszowy did an EXCELLENT helping with all questions and concerns.David Mitchell18:17 08 Jul 17Quick, easy, and painless.Amanda Fallon23:00 17 May 17I cannot speak more highly of my experience at the Franklin store than to say that Jeff Olszowy was a great help to me...never was impatient...very helpful to me...and a true gentleman! You are lucky to have him in your employ! ...Thora L. SmithThora Smith17:19 13 May 17My expirence was absolutely splendidOrajit Tran20:30 09 May 17Very good and knowledgeable sales staff!Michael McKinnon17:32 30 Apr 17Great experience!Steve Potochniak16:00 30 Apr 17Very helpful got me in and out quick and explained options defiantly would recommendmichael acton17:14 29 Apr 17Had a wonderful experience at the Verizon store in Franklin, MA. They were very helpful.Deborah Finnegan21:22 19 Apr 17I had excellent service and help by Dwayne and Jeff . They helped my set everything up and explained all to me . I also had Jorge help me once with something I needed help with .Pcisternelli1015:41 19 Apr 17Very easy going from a Samsung to a new iPhone. Customer service was awesome!Jeanne Daniels18:07 15 Apr 17Jorge pulled the "Jedi mind trick" on me today, but in a good way! Identified some ways to save money, got my broken phone replaced, and set my family with a tablet! A very pleasant and helpful atmosphere at the Franklin Verizon store.J Voidsedge16:51 10 Apr 17Very helpful, easy in and out experienceJessica Crosby19:27 08 Apr 17Great service! I come to this store often and the staff in always helpfulNancy Francis17:01 08 Apr 17Guy was helpful. He was a great salesman, and managed to sell my father a tablet.Cooper Donovan21:42 25 Mar 17My old IPhone broke this morning. I have always had a great experience at this location . Today was no different! I normally had Jeff but today I had Jorge & there was also District Manager Wiguen Thimotee for extra help with questions . What an amazing team they were ! I upgraded my Wifi jet pack , moved up from an IPhone 6 to a 7 and they revamped my bill. A lot going on which they handled so well! I was actually against the 7 at first because I had been misinformed about a couple of the features . I spoke my doubts and they proved each doubt one by one to be false and that felt great. Our lives are on our phones - I have always and will always trust the people at this location to help me navigate through . Thank you both for making it non-stressful!!Tina Delorey22:21 24 Mar 17Jeff did a great job helping me chose the right phone and plan. Great customer service.Peter Kaskela02:02 16 Mar 17Excellent. Very polite. Very professional, patient and knowledgable.Dennis Brewer16:17 12 Mar 17Jeff and derrick were both extremely knowledgeable, attentive, and patient. My family was in line for an upgrade, Derrick walked us through all options thoroughly educating on all updates and devices. Every member of my family left the location with a new device, and it was all due to the fact that the service was kind, genuine, and elevated!!!! Verizon as a company should be thrilled to employ such dedicated and passionate professionals!Andrew Shin20:03 26 Feb 17Very good service thank you!Beth Clark22:36 21 Feb 17Jeff was incredibly helpful and informative. I am very pleased and satisfied with the service and products.Kylah Keefe19:11 16 Jan 17Great experience! Very thorough & helpful. Took the time to make sure everything was working perfect. Thank youBrian Oleary16:52 16 Jan 17Service was prompt.Jeff was very courteous and helpful.Janet Cox20:01 15 Jan 17Wonderful! Great serviceVernon Wynott16:42 14 Jan 17Derick. was extremely helpful, knowledgeable, and patient. I only come to this particular store for all our family needs because of the support and customer service. Excellent!!!william kelley00:34 13 Jan 17Jeff is fantastic! Great customer service and fast results. I switched providers and couldn'the be happier with my decision!Melissa Aura20:58 08 Jan 17Jeff at the Franklin,MA store took care of me with the best TALC. Bravo !Peter Kolson23:16 04 Jan 17Excellent experiences with every visit!Richard Catenacci16:23 04 Jan 17Derick and associates were awesome! Not only did they activate my Galaxy S7, but also streamlined my plan and resolved router issues. Love the tablet I got also.Dennis McGarrahan17:37 03 Jan 17Jeff was very helpful and accommodating in choosing the right phone and devices and promotions going on..I was not very much in the loop with new devices.Jeff was great on knowledge with Verizon products and devices.Trip was effortless... thank you.John cameronJohn A Cameron17:39 02 Jan 17Great as always.Dan Plante14:59 26 Dec 16I go to this Verizon every time I need something done. Jeff is very helpful with everything I need and providing top notch quality customer service.Timothy Trant21:15 19 Dec 16Got me SET up same day AT&T SAID COULDN'T DO IT FOR 2 DAYS AND I WAS DESPERATE FOR A PHONE CALL From my Surgeon the next day for the the time of surgery thank Jeff!kathleen Campbell21:47 18 Dec 16Thank YOU FOR THE HELP, MY EXPERIENCE WAS REALLY WELL AND THE HELP WAS GREAT, BARBARABarbara Higgins20:57 16 Dec 16Derick was so incredibly helpful and knowledgeable!! Best cell phone experience I've had! Thank you!Kristen Nanos23:06 15 Dec 16Great customer service. Very helpful!Lauren Barrett21:53 09 Dec 16Wonderful they could not have been kinder to me thank you so much Derrick!!!!Jeannie Beach19:45 25 Nov 16Wonderful service! Fast and extremely accommodating!!!Christine Santagate13:38 01 Nov 16Fantastic experience Jeff was greatTimothy Moore18:16 26 Oct 16Very helpful. Explained everythingDona Saviano20:16 18 Oct 16Jeff in the Franklin store was exceptional in helping me as well as my daughters to purchase our new phones and transfer the content information from our old phones! He was pleasant and never made me feel rushed with all my questions! We have used this store in the past and will continue to use it in the future.Patty mcgurk21:42 17 Oct 16I've had nothing but great experiences at this store. The manager Jeff is courteous and knowledgable, always going above and beyond to answer my questions and assist me with whatever I need. Great customer service and a very friendly staff--I'll definitely be back the next time I need a new phone!Elizabeth McAvoy00:56 17 Oct 16Truly makes going to Verizon a pleasurable experience. Jeff is great to work with. Very knowledgeable and helpful with any issue. Won't go anywhere else.Laurie Thayer19:02 16 Oct 16Great customer service.No Motivation23:41 14 Oct 16i found this store to be very helpful and Jeff extremely patient.Erin Noble15:46 14 Oct 16I came into the store and met Derick. He gave me a warm and sincere greeting. Although I did not purchase a phone today, he is going to help me get one. He is knowledgeable and laid-back. Good bedside manner. He has the kind of personality that would work well as a manager.Unrelated observation of Derek.....Why don't you guys sell Apple watches?bii mathis17:55 11 Oct 16Good service and knowledgeable about product.Ted Lyons18:43 01 Oct 16Jeff was great. He made everything quick and easy like I requestedJeremy Hainley16:45 01 Oct 16Awesome! Thanks for your help!Erin Rocheleau14:45 01 Oct 16The service was incredible! I will be coming here from now on!Thanks!Margaret Fratus14:49 28 Sep 16Jeff was super helpful and made my experience stress free! So happy with everything. Great job!Jenna Robinson21:11 26 Sep 16Ricky was fantastic. Love this store. Would shop no where else. Been a customer for 5 years. Never disappointed.Denise Biernat18:01 11 Sep 16Got my mom a Samsung note4 from this store. I am very happy with the service i got. They did everything for me, transferred the pictures and contacts and also gave me a rebate for $200. I was reading some reviews online some guy said he got ripped off by a "Foreign man" in this store which is absolute non sense. I got my rebate back in 2 weeks i only spent $450 with the rebate for a $650 phone.SYED SAMEER12:06 11 Apr 16Went there about a week ago and purchased a note 4 from them and the staff was incredible. They helped me fill out paperwork for a rebate and we're extremely helpful. Extremely satisfied with the level of service they provided, the went above and beyond the normal cellphone buying experience.Jared Ellis20:33 10 Apr 16‹›
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