Verizon Authorized Retailer in Hopkinton, MA

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• Trade in your old phone & Get instant credit
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Verizon Authorized Retailer - IM Wireless

4.7

Based on 114 reviews

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Marissa was very helpful and efficient. She explained all information very well. I would recommend her to anyone.

Pamela Loch

21:27 18 Oct 19

Marissa was very knowledgable and personable. I highly recommend the Hopkinton Verizon store

Kristin L

16:06 28 Sep 19

Hasan is the most helpful and knowledgeable person I have ever had at a Verizon store. What ever your paying him, it's not enough!

Ernie Hart

20:57 05 Sep 19

I love being able to come toThis store and not wait more than 5 minutes. The staff are all extremely knowledgeable and friendly and patient.

Bonnie Sweeney

19:39 29 Jul 19

Very happy with cell phone purchase service. I had a difficult transfer process and zmichael stayed with me and made it work.

Alice Doyle

13:28 09 Jul 19

I switched from a iPhone to a Pixel. Rickie was very helpful and knowledgeable about the phone options and different payment plans. He's very personable. I had a great experience.

Kara Bogasky

02:16 07 Jun 19

The staff are very pleasant, knowledgeable and helpful. They explained everything without being patronizing to this senior citizen, something you don’t find everywhere!

Dorry O'Neill

16:41 11 May 19

Great service

Ej Hernandez

04:56 07 May 19

Rickie was great to work with and I was very appreciative of all of his help! He was very courteous and professional.

Karen Britton

18:09 16 Apr 19

Ricky did a great job.

mrmeat98

13:07 16 Apr 19

Rickie was incredibly helpful & patient. He was an absolute pleasure to do business with . He even drove to the Franklin store to get the phone that I wanted. I would go back to him in a heart-beat.

Robin Fay

21:00 30 Mar 19

Great service.

Timothy Crowley

15:36 12 Mar 19

He was great! Professional answered all our questions didn’t rush us into any decisions . Was extremely helpful and knowledgeable about the products we purchased.

Regina Dunn

21:37 04 Mar 19

He is customer service oriented, attention to details and patient with customers that are not tech savvy. Thank you.

diane picard

16:18 11 Feb 19

My daughter smashed my phone, and Ryan helped me get a new phone and accessories - it was a quick and easy process! Thanks, Ryan!

Jennifer Stange

21:24 04 Feb 19

Rickie was fantastic to work with. He was also training someone while helping me and he did a great job supporting her while provinding great service to me.

Callie Halstead

17:33 03 Nov 18

Shawn is great, very efficient and very easy to work with!

Jessica Perkowski

17:33 27 Oct 18

I really liked it but they need more options because they only have new models

Teagan perrry

19:02 22 Oct 18

Ricky was extremely knowledgeable and helpful. He was able to transfer all of my information from my old phone to the new one very easily and quickly. I recommend him highly.

David Pappalardo

13:06 15 Oct 18

Rickie helped me the other night purchase my new iPhone. I was experiencing a lot of issues with my iPhone 7 and he was extraordinary kind and helpful. I was there for a few hours and he made sure I left with everything backed up and taken care of. This was the best experience I’ve had at a Verizon store. Additionally, I was there for a few hours and was able to see him interact with other customers. He was very curdious to everyone in the store and explained all of the options and packages very clearly.

Stephan Kayal

18:21 04 Oct 18

I stopped by the Verizon store in Hopkinton. I was in need of a new cell phone. Lana assisted me and was great. I ordered my phone and picked it up last Friday. There was an issue with activating the new phone due to technical issue on Verizon’s end. Lana was so helpful, knowledgeable, and patient and she got everything taken care of. She said that she was moving on in a few days to a new position/career field. Good luck Lana on your new adventure. Thanks for your professionalism and great customer service. Regards,Ruth Cardillo

Ruth Cardillo

01:38 02 Oct 18

Great customer service Thank you Lana

James Lee

18:11 30 Sep 18

Shawn was absolutely awesome. He was very quick and efficient in helping me get a “new” used phone setup and activated. He knows his stuff and my interaction was no nonsense, and very efficient. Would definitely return.

Lawrence MacAlpine

16:16 15 Sep 18

Getting a new iPhone at the Verizon Store in Hpkinton was super easy-Shawn was very knowledgelable not only about the iPhone, but all the other types of smart phones and super helpful when explaining our phone plan. The process was smooth and I highly reccomend them!

Christina Agostinelli

13:00 09 Sep 18

Lana is patient, thorough and professional. Keep up the awesome customer rapport and service!

Nigel Ewing

20:16 30 Aug 18

Shawn is excellent! Set up my new iPhone, NO glitches, positive experience. He’s knowledgeable and and helpful. Was actually fun hanging out there while he took care of set up. A+

Patty LaGoy

22:48 07 Aug 18

Lana was knowledgeable and quick to set me up with an upgraded phone . I highly recommend the Hopkinton Verizon location for any upgrades.

T Maher

18:36 04 Aug 18

Amazing! I needed a new phone right before leaving town, and the model (Pixel 2) was not in stock. Sean and Sinkh (sp?) didn't want me traveling with my old, unreliable phone, so they worked tirelessly to get the right model in the store within 24 hours! Great service! Friendly staff! Highly recommend!!!!!!

Jennifer Lasher

01:33 04 Aug 18

Shawn is the best! Customer service above and beyond for our personal accounts as well as our business account at Start Line Pediatrics! Ask for Shawn.

Lynne Rahim

19:25 31 Jul 18

Really knowledgeable staff.

Hannah Drake

18:05 14 Jul 18

Extremely efficient and knowledgeable Sales-Service Representatives. I was in for a new iPhone on my existing plan and Lena, the representative understood and responded to my requests with complete attention. I was in and out of the store in 15 minutes with a new phone, restored and ready to use. Tough to get drive through coffee this fast!!

sumeet diddee

19:33 13 Jul 18

Shawn was so nice and incredibly helpful. Very knowledgeable gentleman .

Stephen Caputo

18:06 10 May 18

Great experience! Well informed associates who made the process of getting a new phone so easy!

Steve Lindquist

15:03 06 May 18

Shawn Gaffney was very patient and kind. We received two phones and better service witch left us leaving the store smiling

Christine Lenart

19:10 20 Mar 18

I walked into the store with a frozen phone . Shawn was very helpful and very nice . Worked on my phone for 2 hours and recovered all the pictures that had not been backed up . Also helped to pick and purchase a new phone . I would highly recommend this location and Shawn for all your Verizon wireless needs

kellie kenney

20:04 17 Mar 18

Ashlee is the most professional and respectful young lady. She was a pleasure. Excellent service.

Tara Hipolito

16:28 21 Feb 18

I was helped immediately and out the door in 15 minutes. The gentleman that helped me was knowledgeable and did a great job.

Erika Perone-Bailey

01:17 04 Jan 18

He (Jeffrey) was extremely friendly and helpful. Very patient and answered all questions with clarity. Made the process much easier with his positive attitude and seemed genuinely eager to help and make the process easier for us. I would rate him higher than a 10/10 if that was an option.

George Amores

18:10 31 Dec 17

On top of having the best cell phone service this place offer the best customer service around. I highly recommend it.

Deshyznit 1

13:36 20 Aug 17

Very professional service by Mike today. I am not cellphone savvy and he went beyond the call of duty to help me get connected to WiFi. I am so grateful for his kind attention. Thank you, Mike and Verizon. B.B.Hart

Beverly Hart

19:45 08 Aug 17

Yesterday was my 4th time using this store and each time has been flawless. Previously, I used the Franklin and Framingham stores where the waits were insanely long and the staff was not necessarily friendly. At this store, I wait little or not at all and the staff is extremely helpful. They suggest options but don't push. When there is a problem they can't address, they get someone else to help them solve it. Each time, I've had a different person and all 4 were this way.

Linda C

12:20 04 Jun 17

Great service. They fixed problems I has with a phone I got at Best Buy. I should have bought here in the first place.

Fintan Duffy

19:07 02 Jun 17

Jorge was very helpful and knowledgeable. Great customer service!!

Nancy Shaughnessy

21:45 20 May 17

Jorge went so far above and beyond with my phone transfer problem. Thanks Jorge!!!

Cathy Tomasetti

20:43 15 May 17

Brandon, Vanessa and Kristen are wonderful they took their time to explain all the details of my new phone, Brandon is amazing he helped me set up my new phone, and offered me many useful products and I didn't feel pressured or rushed, I would recommend this store to anyone around the area.

Amy Benincaso

21:37 17 Mar 17

Kristen and Vanessa are great to work with they also have good deals at there store and know what they are doing hum is a new feature and it's great

Sarah Pfeiffer

15:35 17 Mar 17

Very helpful and they always have lots of patience for my endless questions.

Shelby Simes

19:02 24 Feb 17

Efficient ,knowledgeable ,timely

Bernadette Tesini

21:45 19 Feb 17

AOK...Vanessa the best !

Rod Mcleod

19:52 15 Feb 17

Went in for an upgrade and Brandon and Vanessa helped me find a new phone. They were very knowledgeable about both the phones and services! No hassle and no waiting. A great Verizon store to go to and would recommend to anyone in the area!

Paul D

15:05 14 Feb 17

Excellent customer service. Brandon was very patient with us, we were getting a new iPhone 7 and transferring a blackberry to an IPhone 6.

Diana Pardo

20:28 22 Jan 17

Very helpful staff, I recommend this store.

Barb Z

23:30 21 Jan 17

Very convenient location. Brandon and Gael were very helpful. It was a very pleasant experience.

Dina Montalbano

21:48 21 Jan 17

Amazing service, very helpful, no waiting. They go above and beyond. If you are in metrwest Boston and want a phone or Verizon wireless service, this place is far better than the others I have been to.

Freeman Alfano

16:37 21 Jan 17

Good efficient service, friendly and knowledgeable.

Dave Bould

23:22 17 Jan 17

Fast. Courteous. Had exactly what I was looking for. Gael is the most patient man ever!

SumOne Else

19:20 17 Jan 17

Very helpful, fast service. I got everything I needed, everything was upfront and straightforward.

Ross Chekan

21:50 05 Jan 17

Great experience! Folks here were very knowledgeable and got me in and out of there quickly.

Patrick Murphy

19:08 05 Jan 17

Very helpful and patient. I wouldn't go anywhere else.

Sean Perry

21:26 04 Jan 17

I could not of asked for a better experience! I must say that this location has got to be by far one of the best Verizon Stores I have ever been to. In the past, I have filled complaints about other locations completely ignoring my needs, I have never experienced such professionalism and understanding. I will be reaching out to the corporate office as well to ensure this reaches them. Verizon in Hopkinton, MA. you are a force! You have won me back over and I will drive the hour trip to this store regardless of what I need. Sanat was a blessing and he went above and beyond for us. I can't say enough about my New Years Day and what a great way to start off 2017! If you ever need anything from a Verizon location I urge you to visit this location!

Amy Shack

14:50 03 Jan 17

Stopped in to upgrade my phone, thought it would be a hassle, but the sale Representative (Sanat) was outstanding! Very helpful, well versed and I left satisfied. I look forward coming back for my next upgrade. George

George Leurini

17:16 01 Jan 17

Very professional and competent made my life A lot easierGreat job by Wiguen

Michael Curtin

00:03 21 Dec 16

Wow - I had been dreading walking into the store - afraid that I'd walk out having spent way more than I needed to or end up confused about all products/services. After all, that's exactly what had happened any other time I'd visited a Verizon store. However, this turned out to be a great experience. I went in with a broken phone, they went through all my options (go through insurance, replace the broken glass or find a way to upgrade to a new phone) and I did indeed walk out with a new, superior phone, but without spending an arm and leg. They were great!

Amy Cafazzo

20:36 11 Apr 16

My experience here has been amazing .... i'm such a pain in the but literally changed my min of phone 3 times leaving Wiguen and Gary (sales man) here 30 minuets past closing time.... I'm so pleased with the service here that this will officially be my one and only atop for all my Verizon needs...which says a lot considering I live 30 minuets away... these two guys were more then helpful in EVERY area!! Thank you guys so much for all your patience .....and your help!!!

kelly bradt

23:26 10 Apr 16

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