Verizon Authorized Retailer in Hudson, NH

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Verizon Authorized Retailer - IM Wireless

4.7

Based on 115 reviews

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Very knowledgeable people who are very helpful and excellent at what they do.

John Martein

20:54 05 Jan 20

Graham Cunan is absolutely fantastic. Knows his product, doesn't feel the need to oversell, will look for best options to save you money on your account. I have dealt with him roughly 4 times in the past 6 months and have been extremely pleased with his level of customer service! Highly recommend stopping by IM Wireless.

Debbie Sheahan

14:47 27 Dec 19

Great experience upgrading phones! Graham and Chad were so extremely helpful and professional! All the thumbs up to the Verizon in Hudson, NH.

alexandra morneau

21:56 24 Dec 19

If I could give more than 5 stars I would. I went into the store in order to change my plan before my contract ended and both Chad and Paul atempted to have fees dismissed since the contract ended in 3 days. They spent more than 1 hour with the customer service rep. They recommended returning to the store in 3 days in order to avoid early termination fees. I returned in 3 days and Jennifer changed my phone to a plan which better met my needs. I highly recommend visiting the Hudson store for professional service with no high pressured sales.

Nancy Morey

20:09 20 Dec 19

I was assisted by Paul -he was incredibly knowledgeable and friendly. He spent a lot of time making sure I understood everything and had everything I need. I highly recommend the Hudson NH Verizon

Lisa Pezzarossi

18:11 09 Nov 19

He helped me with some issues on my new phone (mostly my fault) and made it easier for me. Much easier than being on hold on the Verizon help line phone for 20 minutes waiting to talk to a real person. Thanks.

Dale Langa

14:58 06 Nov 19

Great store. The employee was very helpful.

Ryan Chaisson

20:25 31 Oct 19

My family and I spent a few hours in here switching from t mobile to Verizon and these guys made the process fun and easy . Graham, the manager was very knowledgeable and helped us out so well. This is my go to spot now!

Alex Steele

21:25 26 Oct 19

Graham was awesone. Very knowledgeable. Thanks so much for the great service.

Kathi Brock

22:46 16 Oct 19

Graham was just a real nice guy and was really helpful with setting up my phone, would definitely recommend him to anyone who’s setting up their phone or buying one. All in all stand up guy.

Dylan

22:40 08 Sep 19

Graham was an absolute wizard when it came to purchasing and setting up my new phone. Graham had such a positive and can-do attitude. He even set up a new plan for us which saved us money! Graham's professional approach meant that we had such a pleasant experience. We highly recommend visiting Graham at his Verizon store.

Denise George

21:59 08 Sep 19

Graham gave excellent service with a great attitude.

Luxury Dogs

21:58 08 Sep 19

Graham was very friendly and very knowledgeable!

Nicole Hankins

13:37 13 Aug 19

Yesterday I had the pleasure of working with Ashley. She answered all of our questions and was able to step up my new phone without any headaches and was quick. She made everything easy. Thanks so much for all your help!

Krystina Kimmins

01:13 22 Jul 19

Graham met all of my customer needs. I felt he was very personable and was interested in finding the best needs for me. Despite being a big company, he made it feel like a local friend helping out. As someone who works with people daily, I admired his customer service skills. He absolutely knows his stuff, and I couldn’t be more satisfied.

Stephen Bosjlie

13:12 15 May 19

Graham was awesome. Best customer service and very knowledgeable and helpful. Thank you

Beth moore

15:57 09 May 19

Friendly and helpful

Smileymama Buchanan

14:12 06 May 19

James was very professional and helped me with the best options for ME!!Highly recommend him!

Kim Beliveau

13:13 02 May 19

Very helpful answered every question to my satisfaction and explained every option available

Tom Manning

15:19 09 Apr 19

So helpful and quick I was in and out of there with my new phone in no time!

Jessica Komarek

16:53 06 Apr 19

Have been doing business exclusively with this location for over 15 years. Although it was a bit spotty here and there over the years, for the most part the service we have received here has been nothing short of outstanding. I can't speak to the chain as a whole, but the Hudson location rocks.

Danny Scot

19:11 04 Apr 19

Very helpful and very understanding to my needs

Jerry Pelletier

13:15 02 Apr 19

James spend well over an hour and half with me and was polite, friendly, knowledgeable! I never once felt pressure to buy what I didn’t go in for. He even offered to help this unsavy tech person help set up my smart watch. Went above and beyond! Highly recommend!

G McClan

22:54 25 Mar 19

James was crazy helpful especially after a frustrating morning he was so nice and explained everything to me in a way that was very easy to understand! I will always send people in my area to his store and nowhere else! Caleb was also very nice although he didn’t directly help me he was very knowledgeable of everything too!

Bryanna Weatherby

16:41 09 Mar 19

My phone died unexpectedly on me last night so I had to go in close to closing time to buy a new one (old one wasn't worth saving for me) Caleb was extremely patient with me and answered all my questions regardless how many times I asked the same thing. Buying a new phone was no where in my radar and created a lot of stress for me but he was great and, I have to admit, I love my new phone. Thank you!

Andrea LaPlant

20:18 22 Jan 19

Karissa and Terry were very helpful and nice to talk too! Would recommend this store and them for all your phone needs very pleased with my experience

james edwards

21:52 07 Nov 18

Thank you for all the help I recommend u guys to any one that needs help with there phone

Jeano Plante

21:44 07 Nov 18

She so wonderful she so kind and so smart

Patricia Sauvageau

18:58 20 Oct 18

Everyone was very helpful and extremely sweet

Patrick Regan

18:00 05 Oct 18

Very knowledgable and helpful. Great customer service

Rick Sevigny

23:22 23 Sep 18

Very knowledgeable

Barbara Faria

20:26 18 Sep 18

Great customer service, very friendly and professional. Highly recommend.

Thomas Geoffroy

16:01 16 Sep 18

Delt with Terri today. Needed to exchange a phone. He was very pleasant and helpful. Got great customer service!

Jacinthe Statz

16:16 13 Sep 18

the people at the store were very helpful , we spent two hours there and they didn't try to push any phones on us unfortunately I forgot there names. they even came out to our car to sync the phones to the car

Joe statz

11:54 13 Sep 18

She was great and very personable!!

Frank Rockett

17:28 19 Aug 18

Terry was fantastic, able to creatively get stuff off my phone, despite my screen being completely broken and unreadable

jackie Smith

20:06 17 Aug 18

For starters Niesha was extremely content and couldn’t of cared less about having to stay two hours after close. Especially since we started at 4:30pm. Great attitude, treated me as a person instead of a problem. That type of attitude can open many doors of success. so keep it up. A+++. Thank you.

Christopher Carrion

02:35 10 Jul 18

This Review is long Overdue!!!! But Absolutely, Well Deserved!!!! My Experience at this Particular location Was Extremely Positive. The Representative was Patient, Knowledgeable regarding the Different plans, and with the Phone I Purchased. In Assisting Me, I felt like My needs were Definitely Put First, Thank You

Giovanni Bear

14:45 03 Apr 18

Always helpful, Very accommodating! Thank you!

Karen Brown

19:07 27 Feb 18

He was very helpful, understanding and quite clear.

Joanne Hoyt

14:59 19 Feb 18

Andy was such a big help setting up my phone he was friendly and polite

Dorothy MacCarty

22:58 17 Feb 18

I have nothing but good things to say about this location. They help you right away and don't give you attitude about it. Great staff specially Jon the store manager he deserves a gold metal for his customer service. I will be shopping at this location from now on.

MICHAEL GRADIE

19:28 17 Feb 18

Jon is always there to help!!

Suzanne Colozzi

17:41 05 Jan 18

Awesome experience !!!! Allison fixed my problem within minutes. While Terrence, professionally and easily answered any question I had. I only wish my local Verizon was this competent. I will make the trip from now on to this location

michael Lloyd

21:14 20 Dec 17

Jon and Yesenia were extremely helpful and friendly when I purchased my new phone.

Joseph Cresta

20:45 09 Sep 17

I went into this location last week as I was having some issues with my email accounts on my S8. I worked with Jon and he was very helpful and also showed me some features I didn't know that I had on my new phone. Very polite and very knowledgeable about the products. I would go back to have him assist me in any future issues that may arise.

Heather Portillo

18:01 07 Sep 17

We had a great buying experience at this store. The person who helped us was able to answer all our questions and I feel confident that I have purchased a good quality phone. I will definitely be coming back here for my next phone and everyone should go check them out. BEST STORE AROUND!

brian White

21:06 06 Sep 17

I am thoroughly impressed with the level of customer service provided by the staff at this store. At my last visit, Kevin was my agent and totally professional. I highly recommend IM Wireless.

Mary Scourick

14:04 03 Mar 16

My experience at IM Wireless was very postive.I recommend anyone looking to work with professional and experienced Verizon Reps to go to IM Wireless in Hudson NH The employee I worked with was Allyson and she was very patient in explaining all my options. She was professional and was able to answer all my questions.I have had Verizon for my cell phone coverage for many years and always went to the mall for assistance. They were never able to answer my questions and it was always a hassle there.

theresa towne

21:09 26 Jun 13

This place is the best! I went in to purchase a new phone and I was done in less than 30 minutes. Right when you walk in, you feel appreciated and acknowledged with great customer service especially from Sam, the manager! I would recommend this place to all my friends and family for reliable, affordable, and efficient service.

Amie Tailor

19:37 26 Jun 13

Fast Excellent Service and Everyone is extremely friendly.I broke my phone while being awesome and I needed a replacement fast. They were understanding and found creative solutions to help me out. Will be a repeat customer in the future.

Kris McKinster

16:35 26 Jun 13

If I could rate this store 1,000 stars, I would!!! Every single person at this store was nothing but helpful, courteous, and so friendly. Not to mention, and most importantly--knowledgeable!!! I had no idea what I was looking for when I first stepped in the store, and immediately the sales associates were eager and willing to help me, and didn't even get annoyed with my millions of questions about the products. I completely don't agree with the other review about Sam, the owner of the store, being unprofessional and rude. Untrue!!! I spoke to Sam myself, and he was so polite (not mention handsome!) and made sure the other associates took care of me. I will for sure tell all of my friends to come to this store for any phone services they need! Awesome experience, I can't wait to go back!

Meaghan Whyland

15:21 26 Jun 13

The experience I had at the Verizon store in Hudson was awesome!!!! They were professional and prompt, and even got all the bubbles out of my screen protector! I am letting all my friends know on Facebook this IS the place to go to get your next phone!!!!

Patrick Collins

22:06 20 Jun 13

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