Verizon Authorized Retailer in Stoneham, MA

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Verizon Authorized Retailer - IM Wireless

4.9

Based on 238 reviews

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The staff are personable, competent, and the experience was straightforward and no nonsense.

Bob Lee

22:57 17 Mar 20

Dennis was very helpful and informative. He made the buying experience painless.I needed to go back the next day and he fixed all my problems very professionally.

Deborah Beaucaire

22:04 17 Mar 20

Aidan was a wonderful representative of your Company. He was very knowledgeable and very patient, It was a pleasure to deal with him.

Mary Burns

01:40 07 Mar 20

Terri R helped me out tonight and hooked me up with my new phone! He was so efficient and friendly even showed me how to navigate my new device. At the end of a long day I was dreading coming into the store and he was so quick and friendly that my experience was actually enjoyable. So happy I switched to Verizon.

Katie Haggerty

00:59 05 Mar 20

Terri was great super helpful with my plan and new phone.

D Cerulli

17:49 04 Mar 20

Terri was amazing! He helped me with my new iPhone 11 and helped me with any questions that I had!

Rachelle DeStefano

21:48 02 Mar 20

Terri helped me in very professional and friendly way. Solved the problems I had right away. He asset to your store.

Arlene Mades

19:01 28 Feb 20

Pablo was very nice.He answered all my questions.Great experience.

Jennifer Soares

13:31 10 Feb 20

Stoneham Verizon staff very polite appropriate and knowledgeable.

Donna Gallinaro

16:22 05 Feb 20

I almost never find tech locations to be helpful at all. Not the case here. Fantastic knowledge of the devices and networks on the market, good honest recommendations. Pablo is the man.

Nicholas Bozovic

20:41 31 Jan 20

I had initially written a negative review of my experience at this Verizon Retailer, but have come back to edit my experience based on their response. Long story short: I was informed about the pricing of a consumable after it had been applied to my phone (and the pricing I expected was vastly different from its cost). I found the consumable distracting and was initially told it could not be replaced or refunded. I was called the next day by a another rep from the store who went above and beyond to fix the situation, even upgrading the product at no charge. This team works hard to get it right and fix things when they go wrong. I'll be back here in the future.

Garret

14:57 25 Jan 20

Great service. Dennis and Aiden both helped me out with quirky phone. Fixed me up quickly and showed me the user errors of my ways.

Steve Phillips

15:14 08 Jan 20

Respectful person . Great people skills

Helder Carreiro

23:17 05 Jan 20

Freddy was the best. I’ve been to 3 verizon stores and they could not help rather told me to go to T-mobile or AT&T. Freddy was the only employee who took time and fixed it. By the way the 3 verizon store that said they cannot help were Springfield area stores.

김두현

20:50 05 Jan 20

very nice service by Jay. He gave us good overview of all offers available. Keep it up !!

Harivadan Patel

19:24 03 Dec 19

Pablo was awesome and patient

Robert Niccoli

17:46 16 Nov 19

Aidan was extremely helpful- informative, quick and friendly. I highly recommend his service!

Janine Antonellis

19:26 13 Oct 19

Aidan was Exceptionally helpful. He would be a great asset to any company thank you so much

Donna Gear

20:09 08 Oct 19

Pablo was so outgoing and very helpful. I would definitely recommend him

Katie MacIntyre

15:41 15 Sep 19

Julius was professional and so were the other staff members who helped me when I went to pick up my note 10 plus 5G!

JR

01:25 25 Aug 19

Dennis did a great job informing me of my options and the various programs and offers available to me. He is friendly, knowledgeable, and appreciates a decent beard.

VRBL

22:07 11 Aug 19

He was the best. Very helpful and understanding for I just lost my son, who took care of these things for me. thanks again, Linda Pace

Linda Pace

06:01 05 Aug 19

Can't say enough about how professional and courteous Dennis was while helping us purchase new phones at the Stoneham location at Redstone Plaza. Really good guy and very knowledgeable. Explained everything clearly and helped put us in a comfort zone. Also I have to say the rest of the staff was equally as courteous and helpful. Definitely will continue to go to the Verizon location at Stoneham's Redstone Plaza for all of Verizon needs. Thanks Dennis!

RWD

19:40 29 Jul 19

Aidan was Five Star! Thank you for helping me transition to my new upgraded phone!

Christina Antico

19:36 29 Jul 19

Julius was great Had some issues later and went right back and he had the magic touch very helpful

Mary Macleod

13:08 04 Jun 19

I love these guys! So knowledgeable and helpful and friendly and patient with people like me who need a lot of help with all the technical stuff! 🙂 I highly recommend Verizon Stoneham!

Jennifer Rosa

16:38 02 Jun 19

Pablo was super attentive and absolutely professional in every possible way! In fact, while he was working with me, two girls who’d been hitting Verizon stores stealing phones tried and failed to do so in his store. He immediately noticed something suspicious and before they were able to leave the store, he blocked the door and called the police. Seeing something was amiss, I too went to the door to block the girls from leaving. I figured as a social worker I could at least appeal to their conscience while protecting the stores property! He handled himself very well and ultimately got the merchandise back from them. Pablo stayed calm and applied his personal charm to keep the whole experience in control 🙂 It wasn’t long after that he gave his usual 💯 to make sure I was attended to in every way before I was done. He even allowed my dog in the store to run around while we finished up! Pablo did a great job getting me situated with not just a new phone and all sorts of fun accessories but also managed to up sell me on their car tracking device and service. Now that’s a good salesman!

Deborah Engler

13:32 30 May 19

Julius was an awesome guy! Very helpful person with an amazing personality.

Anthony Juliano

15:27 26 May 19

Great customer service! I'm not very electronically inclined but it didn't matter because the reps took care of everything. They explained everything to me easy and hooked me up with a great deal. I went in upset that my phone was broken and left ecstatic because I was taken care of so well. Been to this particular Verizon a couple times because I have a problem with breaking phones, and everytime I go there I get treated top notch with great service. If you have Verizon service go to the Stoneham store all the employees there are excellent and friendly.

Dom Colella

21:44 15 May 19

Will store visit was a very good experience was in-and-out of the store within 20 minutes great experience

John Gonzalez

14:40 16 Apr 19

Planned on just getting a new iPhone 6S but left with the iPhone XR and couldn’t be happier. Julius helped me get set up with the new phone. He was single staffed and the store was closing soon, but handled my new phone set up smoothly while helping 2-3 other customers throughout the process with their various phone issues. He was polite and professional helping every customer he could and even stayed a little late to finish up my new phone set up and make sure I understood everything. Would definitely go back for my future phone needs.

Joseph Christopher

15:47 03 Apr 19

He was most helpful and explained clearly any questions I had.

Diane Conner

19:22 12 Mar 19

These guys are all great! Very happy with the service and experience!

Mae Larson

19:02 11 Mar 19

I dropped my cell phone in the waiting room of my doctors office and it was stolen. I was freaking out and drove to the nearest Verizon store. I met with associate Pablo and explained my dilemma, and he helped me immediately. He guided me through the process of obtaining a new phone and erasing the information on my stolen phone as quickly as possible, so my personal information would not be compromised. I left with a newer model IPhone, wireless charging dock, car charger, and a new Apple Watch for my wife with very little money out of pocket. Pablo was very knowledgeable and helped me through a stressful situation. He helped me make decisions that were best for me, and not once did I feel he was just trying to make a sale. I highly recommend dealing with him if you’re in the Stoneham, MA area!

Richard Treem

17:10 09 Mar 19

I was going to Europe for business in just a few hours and could not find my phone. I rushed to the Verizon store buy a new phone. Pablo saved my day!!!! To say he was terrific is an understatement.

Cindy Lewis

11:02 09 Mar 19

Aden was very helpful and knowlegible. Took the time to explain all that was needed to know. We enjoyed the experience.Thank you.

Jerry Higgins

16:37 12 Feb 19

I rate Paul a perfect 10. He was very knowledgeable. Answered everyone of my questions. He went above and beyond to find out about retrieving my voicemails. He made calls to see if it could be done for me. I wanted a special voicemail that was my sons. He passed away. He tried everything he could. Also, he has a very nice mannerism. He was so kind and thoughtful about trying to help me out. Some customer service people are knowledgeable but cold. He was so warm and understanding. It meant so much to me. Paul was perfect. Thank you so much Paul for everything! He gets a 10 and an Aplus. You have a great staff in the Stoneham office.

Anne Travalini

14:55 30 Jan 19

Great customer service. They even helped me link my car’s blue tooth to my new phone. Pablo was excellent!

Mary Pierce

13:30 18 Jan 19

Aidan was very helpful and was patient with my requests and phone needs. His knowledge was apt and he was very fast in getting all the data load/offloading in time. Thanks so much for all the help!Happy Holidays.

Farida Husain

10:06 28 Dec 18

Sierra worked tirelessly to get my husband’s phone number/data transferred to my old phone. She also patiently troubleshot my husband’s inability to send/receive email. No doubt she is very knowledgeable. I highly recommend her!

Deb Doherty

20:52 27 Nov 18

Always happy with the amazing customer service here!

Victoria Gillern

22:34 04 Nov 18

Paul was very informative, kind, and answered my questions to the fullest I give Paul a 10

Judith Masiello

19:04 30 Oct 18

polite workers

Danny Loughlin

22:10 25 Oct 18

Gave me all my options before I purchased a new phone.

Matt Wing

00:39 12 Oct 18

Love the patience Antonio has with those who are accessorizing on faith... “you’ll like this!?”I will??? Explain that....lol great store!!

Nancy Erhard

22:33 10 Oct 18

Very patient!

Cheryl McInerney

20:23 08 Oct 18

Julius made my unfortunate situation of breaking my phone a lot easier for me. He was very helpful and polite. He answered all my questions and helped me get a new phone as soon as possible. Thank you Julius! 🙂

Isabel Ridabock

21:45 16 Sep 18

Very helpful and friendly.

Jim Malarkey

20:13 28 Aug 18

As a person who is not technically competent, I was very pleased with all of the expert advice and attention I received. Antonio helped me choose the IPhone that I was looking for. He showed me the extras and also the options with my new phone. If I have more questions, I will not feel embarrassed to go back and ask for help. I am sure Antonio will be more than willing to help me out. It was a pleasure to work with him.

Carol Scally

22:38 22 Aug 18

Absolutely amazing help. I have never experienced such service for any type of product, electronic or not, than Paul at the Stoneham store.

Joey Siciliano

19:03 22 Aug 18

Julius is knowledgeable and took the time to explain things too me.

Rob Degregorio

23:02 13 Aug 18

Top shelf.

john b

20:00 10 Aug 18

Great experience and extremely patient and helpful. I would recommend Paul as the person to have when trying to decide on a new phone. He's very knowledgeable.

Linda Anderson

22:08 29 Jul 18

When I entered the your store in Stoneham, "Hi Pablo" he was happy I remembered him from almost 2 years ago. I was impressed with Pablo then and yesterday. Professional, knowledgeable about your products, explains things, options, and features, installing the Bluetooth in the Lincoln. Pablo is a true asset to Verizon!! Of course I would remember a great looking guy with perfect, straight, white teeth. (I thought the last sentence can't hurt). Again, thank you!!

Kay Boodakian

19:33 15 Jul 18

Tyler is amazing! He has helped us so many times with device issues! He is kind and patient with us. I highly recommend him! Thanks Tyler!

Karyl DeCicco

17:25 14 Jul 18

Courteous & knowledgeable. Great service. Only issue is slow internet connection at the location.

wanjiru kimani

01:46 10 Jul 18

Awesome service every time. Very knowledgeable.

Linda Nagle

13:23 04 Jul 18

Pablo (Stoneham location), helped me switch into my new phone in less than an hour. And while assisting me, I was still able to keep on top of important work emails during. He was clear in his explanations of the various plans and packages, and made appropriate recommendations based on my phone needs. Lastly he helped sync my new phone with the bluetooth in my car for handsfree phone features while driving. Thank you Pablo! Great experience yesterday!

Tiffany Richards-Dennen

17:25 03 Jul 18

Tyler is very knowledgeable and personable. He answered all my questions and took the time to explain the new features on my new iPhone. But from Tyler you won’t regret it.

Carol Smith

18:32 20 Jun 18

I walked in and Julius hopped up to immediately help me. I told him I was a returning Verizon customer from Sprint He made the transition smooth and painless I am returning Sunday the 17th with my girlfriend so she can get a Verizon phone as well

Hank T

18:04 16 Jun 18

Very fast and efficient. The workers there truly try and get you the best deal they can, and explain every part of the process to you.

Samantha Fazio

22:49 06 Jun 18

Good service if you're willing to wait

erik currin

19:04 06 Jun 18

Tyler was a huge help at the Verizon store in Stoneham. He has a great sense of humor and a no pressure attitude. He showed me the product I was interested in as well as other options and let me make an informed purchase. The other employees were just as friendly and welcoming!! Thanks everyone!!

Cheryl Walsh

19:17 18 May 18

This store is the best!!! I worked with Pablo. He is efficient, honest, and super knowledgeable. Highly recommend this store!

Stephanie Ferrari

23:08 08 May 18

Very helpful staff service

Diane Dellorusso

22:47 07 May 18

I knew what phone I wanted but Antonio was great. He helped me get a better plan and accessories. Couldn't be happier.

Mark Savage

20:06 07 May 18

Tyler was extremely patient and knowledgeable...I went in with an old dead phone and left with a state of the art Galaxy. Tyler spent over an hour helping transfer information and went way above and beyond. Very happy with this location and staff.

Patricia Twomey

20:05 30 Apr 18

I have been with Verizon a long time. This particular store over the last couple years has been consistently a good experience. The staff is always helpful friendly and knowledgable.

Al Heinen

19:55 28 Apr 18

Pablo went out of his way to help me. He even drove to another store to get me the phone I wanted. He took his time and answered all my questions. He was extremely professional and added a personal touch to his sales interaction with me. I will only go to stoneham Verizon to deal with Pablo from now on.

andreia sacca

11:24 23 Apr 18

Very notable and takes his time to explain everything. What I like most is that he is not a pushy salesman. Gives you time to think what is best for you.

Marilyn Mandosa

19:02 21 Apr 18

Best experience I ever had at a VERIZON store. Antonio was awesome!

Nicholas Gentile

19:02 20 Apr 18

Great Experience!!!

Tina Stewart

18:54 18 Apr 18

I am a senior citizen, and sometimes dealing with electronics and tech can be overwhelming. Tyler was very patient and informative, and made sure that I fully understood everything. This is the second time I have I have purchased a phone there. Both times were positive experiences.

Anne Cucchiara

20:59 12 Apr 18

I live in lowell but I drive all the way to stoneham just for their services. Everytime I have any issue with my phone or tablet they have been able to help me whether its fixing, replacing or upgrading. They also always let me know of any new promotions as soon as I get into the store. I love it here! Highly recommended. Request for Pablo or Antonio!

lany meas

17:10 01 Apr 18

Pablo’s service was excellent. He is very personable and made the process of phone selection and transfer of information pleasurable.

Mark Russell

16:03 31 Mar 18

Paul did a great job in helping me find what I needed and take care a few pain points I've had w my account for a few months. Thanks Paul, and I love the new phone!

Michael Stanton

18:04 29 Mar 18

Excellent customer service - will definitely shop there again. Tyler is patient, communicative, informed, and hepful.

Peter Bartash

22:57 26 Mar 18

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