Location Category: stores
Verizon Authorized Retailer in Lexington, MA
Few reasons to Shop here!!
- Trade in your old phone & Get instant credit
- Friendly & Knowledgeable Staff
- 14 Day Price Match Guarantee to VerizonWireless.com prices only
- Dedicated small business support
- Free account
What Our Customers Are Saying!!
I want to take a moment to commend one of your employees – Raj.
As someone a bit older, I dread anything having to do with cellphone “issues.” When my cellphone broke during my visit to Massachusetts, it was an even more stressful situation. Raj first attempted to diagnose the phone but he soon realized it was repairable due to its age. Our “Plan B” was to switch the phone number to our spare phone, which he did. After thinking about it longer, I decided to purchase a new phone. All of this took quite a bit of time and I have to confess, I was NOT the calmest person. Luckily Raj was. He never rushed me or got impatient. He carefully explained the options and helped me work through the many decisions. After I accidentally wiped my phone data, Raj went above and beyond in helping me access my google account to find my files and then loaded them onto the new phone. I was thrilled he was able to recover all my “lost” data. Because he so thoroughly explained the benefits of the accessories available, I feel confident in my many purchases. He was a pleasure to work with— an experience I had never encountered when purchasing a phone. My daughter and son-in-law will soon be in the market for new phones and will head directly to your store.”
-Jane SnellWhen we purchased a new IPhoneXR, both the salesperson and later the manager spent time with us to move our data over from the old phone, set us up with iCloud backup. Very courteous and helpful, an excellent experience. Much better than Verizon direct.Paul Flaherty22:02 11 Dec 19Thank you Eric! Eric was very helpful, respectful and efficient in helping me purchase and set up my new phone.JJ Durham23:00 16 Nov 19Very helpful, needed the new phone quickly with all my info from my phone. He was was very helpful and told me to come back if I had any issues with the phone, I did, and he promptly showed me me what I was doing wrong, and fixed the problem.Samuel Salisbury17:34 16 Nov 19Nicholas was very professional, thorough and professional.Ira goldman18:34 22 Oct 19They made the experience very exciting. I will do as much business as I can do with them. Matthew got me into the Note 10 and talked about all the other promotions that took place. Very detail-oriented and did not hesitate to help me with any questions I had. I would absolutely recommend this place to anyone in a 10 mile radius.Schon-Ray Joseph18:33 20 Sep 19Truly fantastic and friendly service. The staff were very helpful.Demetra Green18:18 26 Aug 19I just want to echo the very good reviews. They have a clear commitment to customer service and satisfaction, and they know their stuff. There is no pressure to purchase. Matthew was very helpful assisting with a SIM card transfer. I will definitely purchase my next phone or accessory from the Verizon store in Lexington.Paul O'Shaughnessy18:27 07 Jul 19Dylan helped me--he is knowledgeable and professional, but also patient and kind. A rare combination!CJ Mathias02:49 08 Jan 19Dylan helped me - I’ve never had an easier or more successful experience with Verizon in the 19 years I’ve been a customer. He was extremely knowledgeable, efficient and courteous - best experience of any Verizon interaction I’ve ever had!Mike Cullinan21:09 07 Nov 18The representative assisted me immediately and resolved my problem quickly.Peggi P11:46 17 Sep 18Raj was fantastic- very knowledgeable and helpfulNoah Sevigny19:04 31 Jul 18Incredible professionalism and customer service! Thank you!Michelle Sidel13:02 29 Jun 18My husband and I were very impressed by Raj's service and helpfulness.Nancy Gardner19:02 02 Jun 18Dylan was great. Never any pressure. Got everything I needed.Michael T. Ebner02:42 26 Apr 18Sahin was very helpful and recommended the perfect phone.Peter Brinkerhoff20:28 08 Mar 18SchonRay was very helpful and quick to get my new phone up ans active! I always make sure to come see him when I need to visit a Verizon storeAnnie O'Connell18:15 08 Mar 18Donnie was super helpful and didn't try to push products on usMichelle Pai Howell15:02 08 May 17Donnie at this Lexington location is excellent. We visited Lexington directly from visiting another nearby Verizon store. The other Verizon store was ok, but we had looked on the internet for the phone my daughter wanted. The first place we went to said that our choice (the iPhone SE) was old, not fast, they tried to sell us a more expensive phone (an iPhone6 or an iPhone7), and they said they'd have to order it to get it into their store, all of which was believable. However, when we went to the Lexington Verizon, and told Donnie the same information (i.e., happy with current phone, an old iPhone5c, but the screen cracked), the first phone to which he directed us was the one we thought was best, he said it just came out less than a year ago, was actually as powerful as a more expensive phone (just a smaller screen and thicker case for the iPhone SE rather compared to an iPhone6), and he had all the colors in stock. The other Verizon stores might be ok, but make sure to visit Donnie M. in Lexington before deciding. He's very knowledgeable and won't try to upsell you. And, he gave us $20 off when buying the tempered glass along with a case for the iPhone. If you can't find street parking, there's a parking lot in the back.Daniel Weidman20:20 05 Mar 17Great customer service, in and out in a reasonable timeDonnie Murray02:34 05 Mar 17The service was exceptional, especially sales associate Donnie who helped me with my purchase. I was greatly satisfied with the service I was provided and will be enjoying my new products.Dylan Hentch01:25 19 Jan 17The service was goodAndrew Loughlin01:23 19 Jan 17I recently upgraded my phone at this Verizon Store. The support that I got at the store from Schon-Ray Joseph was excellent. He was very knowledgeable and service oriented. He helped me navigate the bureaucracy of Verizon and get exactly the phone I wanted and transfer all the data from my previous phone. It was a very good experience.Ferne Day23:09 17 Jan 17Donnie was very polite and was very helpfulchelsea rask02:54 06 Jan 17Excellent service, they got me a new phone, helped me lower my bill, and have regularly helped me with any questions I've had since!nick newcomb02:07 04 Jan 17Very nice staff and good experience. I came to buy a car charger and I was pleased that the sales person did not try to sell me all other things although he checked my account and saved me some money on the bill.Inderpreet Kaur00:04 11 Dec 16I made the drive out here from Somerville today to avoid the Galleria on a Sunday and it was well worth it. Street parking was super easy to find and I had the place to myself. Both employees on duty were very knowledgeable and helpful. I had LOTS of questions about the best choice for upgrading my iPhone and they patiently answered all of them. I will definitely be going back to this location any time I need assistance with my cell plan.Amy Azzaro20:17 02 Oct 16‹›
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