Verizon Authorized Retailer in Lisbon Falls, ME

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• Trade in your old phone & Get instant credit
• Friendly & Knowledgeable Staff
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• Dedicated small business support
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Verizon Authorized Retailer - IM Wireless

4.8

Based on 107 reviews

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The staff really took the time to make sure my device was set up correctly and I understood all the features. They made the process fun and exciting. Just the way it should be when buying a new phone

Nikki

00:23 06 Nov 19

Verizon in Lisbon falls Maine is the bomb. They got me a new phone and they all were amazing!!!

Tina stthomas

00:09 06 Nov 19

Very patient!

jackie powell

18:17 30 Sep 19

Independent dealer appears knowlegable in cell service

Jeff Arsenault

00:02 23 Aug 19

Terry was very knowledgeable of the product and services. She was very pleasant to work with.

Donna Barbato

04:38 19 Aug 19

I came in needing to make a few changes to my plan and number of lines. Theresa and everyone there were super helpful and pleasant to deal with. They presented all the information and was not overly persistent with selling product I did not want or need. Will definitely go back.

Stephen Carter

13:15 08 Jul 19

The best hands on experience with local and friendly employees

Luke Holmander

03:50 14 Jun 19

Received excellent service with Christofer, he took care of all my needs and questions !

Marie Milliken

22:37 10 Jun 19

Amazing prices amazing customer service just everything was great

pandora lynn

22:18 08 Jun 19

Kyle showed a very genuine interest in what I wanted. He spent the time to see that I got the very best deal for my money.

Scott Barbato

23:16 11 May 19

My day started off rough.... with a whole bunch of unexpected things going wrong! My energy when coming into the store was a lot to deal with. Kyle stayed on top of his game plan, dealing with hard to handle customers and navigated around the issues. I work in customer service and am grateful to those who deal with I am having a rough day kinda folk.Thank you for your patience and getting me in the right direction again.

Christina Carrier

17:15 11 Mar 19

Isaac and Kyle both went above and beyond helping me out and making sure my new phone was up and running right and everything got changed over for me. This will be the only Verizon we go to for now on!

Stacy Gilbert

16:03 24 Feb 19

We went in to upgrade my old 4 year old iPhone. We were greated immediately when we walked in and helped thru the process. Walked out happy an hour later with a new phone, traded in my old, got lots of new accessories. Theresa even put my new screen saver on for me. Seamless process. Everything wiped of my old phone. everything transferred to my new phone. Thank you Theresa!

Linda Seamans

19:24 17 Feb 19

Kyle was friendly and knowledgeable and had me set up right away no time at all. I was off to my meeting without a hitch. Thank you Kyle 😊

Ginny Tibby

20:34 16 Feb 19

I've been doing business here for about 2 years. As a novice to mobile phone service, they have taught me volumes! Yesterday, I worked with both Isaac and Kyle. I was able to be satisfied with my choices for new service. Isaac cleaned up some potentially damaging apps I had downloaded to my phone. He also looked over my current plan and was able find a few discounts for me. Both guys are super at listening to my concerns and determined the best plan for me. I will visit more often to keep my devices clean and learning a few new tricks. Great job, guys!

Leanne Tupper

06:39 13 Feb 19

Always a great place to go customer service excellent and willing to help you

Kathleen Sheridan

00:19 05 Feb 19

Excellent customer service here. Kyle was very helpful. He was very patient and answered all my questions. I never felt rushed to complete my transaction. He took the time to show me new things I might be interested in beyond just what I walked into the store for. He made sure my phone was fully functioning and I was comfortable with it before I walked out the door.

Marye Waite

18:27 29 Jan 19

Impressive customer experience! I was so very impressed with the commitment to customer satisfaction that Kyle, the manager of the store, provided. He, and his staff, were helpful, informative, polite, and friendly. I don't know if it gets better than that! Kudos Kyle! This will be my go to place for all my Verizon needs.

Marcel Gagne

14:34 07 Jan 19

Kyle is very knowledgeable and every time I have dealt with him has been a pleasant experience he goes above and beyond and hes not a pushy salesperson

Robert Decatur

00:56 31 Dec 18

Kyle was professional, polite, most helpful and went above and beyond. We purchased three phones and he had to deal with issues from our old phones and did so like a trooper. I will continue using this Verizon in the future. Thanks a bunch Kyle, we all appreciate your diligence.

Dan Labbe

02:42 26 Nov 18

Always great and willing to answer any questions with there phones.

Everett Parry

17:47 24 Oct 18

Very convenient and professional people working at the store they all went out of there way to help you

Bruce Johnston

19:10 05 Oct 18

Everyone was very nice and the transaction was painless.

David sheain

18:02 30 Sep 18

Received excellent service at Verizon store in Lisbon. The staff at the store were incredibly well-versed with a broad knowledge of options for upgrading my phone.

Joe Daley

19:02 13 Sep 18

Great experience. Thank you.

Martha Palmer

17:10 19 Aug 18

Store Manager Jerod was beyond helpful! He was extremely knowledgeable. It was a pleasure. I will be recommending this Verizon Authorized Dealer to family and friends. I even asked for business cards!

Beth Bryant

13:20 14 Aug 18

Definitely recommend Kenny. I didn't feel pressured to buy, he answered all my questions and concerns, listened to what I needed and directed me to the two best options, and made switching from an iPhone to android super easy. Thanks again, and I'm loving my Galaxy S9 so far. A+++

Jacki balch

22:57 10 Aug 18

Very friendly and helpful

Jimmy Berube

08:04 28 Jul 18

Very helpful. Not pushy. I would go back.

Terry Sherman

19:32 08 Jul 18

Very professional! Answered any asked questions, friendly, informative, all around good buisness

Justin Wordell

21:23 14 Jun 18

Professional, friendly, knowledgeable staff. Always willing to help.

Marie Johnston

14:59 18 May 18

very nice! and understanding

emily C

18:07 04 Apr 18

And people are looking for a decent phone or tablet and stuff like that these are the people to look for and they will work with you .

norman49100

00:52 02 Apr 18

All employees have assisted me with the purchase and set up of a new phone. They were friendly, pleasant and knowledgeable. They were patient and answered all questions I asked

Shirley Hartwell

18:09 08 Mar 18

Great customer service. Jacob and everyone else are great!!!

Be Made Whole

13:01 03 Mar 18

I stopped in the store today after a very unsatisfactory visit to the Auburn Verizon store for assistance with my brand new phone. I acknowledge my technology limitations and wanted help with a new problem of pop up ads taking over my screen at log in. The two young men were pleasant, respectful, and most helpful. They successfully removed the pesky new pop ups. They even helped remove an application that the Auburn representative placed on my phone which simply made my problem worse. I will be taking all of my business to this location. I only use the Auburn one as it is near to work, but the service there does not even begin to compare. I highly recommend this location and these technicians! No longer annoyed!

Barb Ramsay

19:37 01 Mar 18

Kenneth had a good sense of humor, stayed on task (I'm a drifter), and had excellent product & service knowledge. I felt he genuinely wanted to help me find just the right products for my needs, he is honest and friendly. The other staff were equally friendly, helped each other out, too. I'm glad we went there, I felt confident of their expertise.

Lisa Ward

18:14 25 Feb 18

Store was wonderful, very clean. Rodney and Kenny helped out my wife and I while she was pursuing potentially upgrading a phone. Very knowledgable. We ended up not upgrading because of outside circumstances but we would definitly return at a different time in the future.

Ryan Beal

04:11 23 Jan 18

I went there and it was awesome. Quick service. Friendly. And helped me out with every thing super fast. Was the quickest I have ever been in and out of a phone store

Reggie Emery

15:04 18 Jan 18

CARMEN AND KENNY WERE GREAT... IT BECAME VERY BUSY WHILE I WAS THERE BUT THEY GREETED EVERY CUSTOMER...

P M DUMAIS

01:51 01 Jan 18

Excellent experience she had a lot of patience for me

Roland Lemieux

20:57 30 Dec 17

Amazing service and always very nice!

Cody Bouvier

20:14 29 Dec 17

The managers were awesome helping us set up a plan. They kept things right in our budget. You want a good experience, go here!

Emily Marsh

23:40 03 Dec 17

About 10 days go I was having some difficulty with my phone and I couldn't figure out what I had done to mess it up. I went inside and was greeted by Eric. Eric was very knowledgeable and explained things in a way I could easily understand(I am not tech savvy). After spending nearly an hour and a half with me, which he did not have to do, I left with a excellent working knowledge of how to work my phone and all of the settings. Eric thank you. I appreciate the time and patience you took to help me. You have a customer for life in me strictly due to Eric's solid customer service.

Allen Merriam

21:28 29 Nov 17

Great experience shopping here. Kenny was very helpful and thoroughly explained the phones and other products sold here. Good to know that any issues or questions will be answered by a very knowledgeable and courteous staff.

Oakley Shedd

17:15 28 Nov 17

Carmine was very knowledgeable and helpful with transactions. The new location is helpful also

G&N Allen

19:42 25 Nov 17

Eric was a great help! He walked me through all the differences in phones and plans. He helped me get exactly what I needed. Great and friendly service!

Alex Pare

23:07 16 Nov 17

Kenny was superb very accommodating. We were behind the times and it took quite a while to get us up to date but was right on it. Answered every question. Great service. Best I've ever had with Verizon.

Albert Wood

00:56 17 Oct 17

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