Verizon Authorized Retailer in Malden, MA

Few reasons to Shop here!!

• Trade in your old phone & Get instant credit
• Friendly & Knowledgeable Staff
• 14 Day Price Match Guarantee to VerizonWireless.com prices only
• Dedicated small business support
• Free account analysis

Verizon Authorized Wireless & Fios Retailer - IM Wireless

3.9

Based on 275 reviews

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Meghan was wonderful, helpful true to her job. I liked her very much. Thank you Edna

Edna Verderber

21:21 17 Mar 20

Myron was exceptionally helpful and knowledgeable through the process during my visit. He also made sure we were fully situated, answered all questions and provided all necessary information on our bill after switching providers. It was a pleasurable experience at the store for what some would consider a lengthy process.

Cameron Johnson

23:30 07 Mar 20

Very attentive

Edgar Escobar

20:40 02 Mar 20

High five to a great representative Myron in the Malden Verizon store..So helpful with great customer service skills.

Rose D

18:20 31 Jan 20

No complaints

John Kelleher

14:20 13 Jan 20

Knowledgeable staff, accommodating and quick service - high social IQ in all interactions, would recommend

Anton Quintana

20:43 26 Nov 19

Meghan help me to setup my new phone 📱 she did good job 👍 We love her ❤️thank you for everything once again we will see you soon to upgrade more phones

Vietnamese Rice

22:52 12 Oct 19

I have a spa called Aura Beauty Lounge downtown Malden and having a Verizon store around the corner is very helpful. This time I went there and Mehgna was so attentions and very very knowledgeable about all the issues I was having with my accountant and off course helped me to solve the problem. Thanks for loving what you do Mehgna!!!

kelly Laurindo

00:34 09 Oct 19

Very knowledgeable staff. I went into to buy a new phone and Rachel made the experience quick and easy for me. Very friendly and went above and beyond with helping me get my screen protector and case on perfectly. I will only ever go to this Verizon from now on. Thank you!

Kimber Coyne

16:26 03 Oct 19

Hinder was nice and very pleasant.... I had a great visit......

Edwina Kenney

00:25 22 Sep 19

Very helpful staff. They made setting up a now wireless plan and phone much faster than I thought.

Anthony Manfredi

16:23 14 Sep 19

Good store, has everything it should in it. nice workers

Chaz Hamel

17:31 03 Sep 19

Extremely clean store with everything you need. I picked up a new cable box. Very easy. Call Verizon first and they will have everything ready for you. They sell phones as well. Tough location surrounded by dumps. Difficult to look good where they are but it's beautiful inside. Close your eyes until you get inside. It might help.

Henry J.

19:06 01 Sep 19

The people at this store were 100% more helpful than the employees of the Main Main st Saugus store.

Steve Spinale

19:06 19 Aug 19

Ummmm you don’t have enough space on here for me describe the way, above 5 Star treatment I received. And she multitasked her big job to others that came in there after me. Even a lady came in to pay her bill, made it an appoint to say hi to her. I’m sorry I can’t remember how to spell her name.🙃She certainly knows the business and products very well too which is a plus these days. She has very good customer service.She was so calm and pleasant if I had a lot of money, I would have purchased items for the heck of it! I would buy to give as 🎁 gifts for others.I’m going through a little rough time at the moment and for the time in there as she assisted me with great options, she certainly made my day! Little does she know, she gave me hope and doesn’t even know it. I left there like I hit the lottery. I would send anyone there. The other staff that was there were very friendly too. I seen people leaving, knowing they was well taken care of. This is my store now! She’s a keeper.Dorothy Satisfied customer

Dorothy Bishop

00:13 16 Aug 19

I only go there to pay my home phone or "landline" once a month. However, l can honestly say that the staff is very professional & very helpful to everyone who enters no matter!

Patti Giangregorio

14:57 25 Jul 19

My 2 daughters and I had a long and complicated switch to Verizon Wireless, but it was handled with ease and grace. Thanks!

Jonathan A.

20:53 30 Jun 19

I recently switched from MetroPCS to Verizon. I thought it would be some really difficult project and I would have to be there for a long time trying to get my carrier switch, but no! It took around 10-15 minutes, Service was great! They know just how to treat you!

Anthony Paone

04:55 18 Jun 19

Fazeel was very professional and discussed all my question straight forward and he was able to convince me even more to switch to Verizon

lola mawsifi

23:47 12 Apr 19

Great customer service! Made process easy and enjoyable. Thank you!

Anna Nguyen

13:20 04 Apr 19

Very good and andhelpful

Francis Curran

03:28 31 Mar 19

So like if you want to cancel your service - call Verizon ahead of time! Its doesn’t work to show up and do this out of the blue. If you takr care of things first - then when you show up at this place – they just scan your equipment with in a minute and it’s all done!

Dana Giuliana

19:34 26 Mar 19

Very friendly, patient and knowledgeable. No pressure

Mark Aengenheyster

16:29 12 Feb 19

Excelente customer service. Helped me with in 5 minutes of waiting time.

Lucy Dutra

11:12 07 Feb 19

The folks at the store were extremely helpful and knowledgeable about what they do!

Sabina Ahmad

16:50 01 Feb 19

Excellent customer service. Quick and efficient!

Denise DiLuca

17:42 15 Jan 19

Great hospitality

sidney edouard

17:04 27 Dec 18

Nicholas was a pleasure to work with!

john gibbs

16:32 27 Dec 18

The crew was great. I had an issue with my account and they resolved it quickly and efficiently. They also handled a raging three year old with chocolate and professionalism. Please send your business their way.(Traduzido pelo Google)A tripulação foi ótima. Eu tive um problema com a minha conta e eles resolveram de forma rápida e eficiente. Eles também lidaram com uma criança de três anos com chocolate e profissionalismo. Por favor, envie seu negócio para o seu caminho.

Danillo Leite

18:40 02 Nov 18

The experience at Verizon Malden Ma was very efficient, professional, and helpful. Inder explained everything and took time to process the transfer of data from the old phone to the new one. I was pleased with the service

Joyce Khoury

20:05 31 Oct 18

Jalissa and Meghena were absolutely amazing. Their customer service, patience and fun personalities made this a great experience. If you need an upgrade or help, I recommend this place. I’ll be back in the future for my next upgrade!

Martin

17:36 27 Oct 18

Jalissa was awesome and helped me when my phone kicked the bucket.. she was knowledgeable and made the transition to a new phone seamless. I was in and out of the store in 20 minutes. I had tried going to a Verizon store earlier in the day near my work (Salem Nh)and they did not seem to want to help me. As soon as I walked in Jalissa was more than happy to help with my dilemma!

Shauna Coughlin

18:04 04 Oct 18

Meghna help me for getting new verizon service and i like it so much. Everything was good and clear. They provide right information and i would like to come back to this store all the time.. thanks a lot once again. 😁😁😁😁

Chumphol Yimthongchai

21:24 27 Sep 18

The crew was great. I had an issue with my account and they resolved it quickly and efficiently. They also handled a raging three year old with chocolate and professionalism. Please send your business their way.

andrew camerato

18:41 23 Sep 18

She was very helpful pleasant to talk to and stole all my pictures bahahaha thanks

Michael Patti

20:41 21 Aug 18

Amazing customer service and knowledgeable staff. I have been to other locations to activate other phones over the years. This place by far is the bestThe true worth of any store owner is to listen, respond and address and issues sent by customers. I can see firsthand that this store has.

Otis D

20:35 19 Aug 18

Extremely helpful and patient. Took her time to explain the product and transfer information. I felt she went above and beyond. Already recommended her to others.

Althea Stanislaus

19:06 15 Aug 18

Jalisa was prompt, knowledgeable, and extremely helpful in helping me select my new phone. I'm extremely happy with her services.

Lianne Green

21:53 02 Aug 18

Came in at 745 and they were closing. I needed to pick up new hardware for fios. The representative (King Balin) there was extremely kind and got me hooked up and ready to go within 5 minutes.

Andrew Wheeler

23:50 25 Jul 18

Quick and easy place to drop off FiOS equipment.

Trisha Chinski

21:56 14 Jul 18

Too anybody looking to go to a Verizon store this is where you want to go! Go in and ask for King, hands down the best Verizon worker I've ever dealt with! First time I iddnt walk out of a verizon store cussing my head off! He makes sure you get exactly what fits your lifestyle! Couldn't be any happier with my experience!

Dennis Lombardi

21:03 08 Jul 18

Meghna was magnificent! She was extremely knowledgeable , patient and kind. She taught me how to handle my account more efficiently and told me to come back any time I needed more help on ANYTHING. She is a terrific employee and a great asset to your company!!!!

Arlene Ceppetelli

16:48 26 Jun 18

Super jobService was great , Meghan is awesome very knowledgeable.She is a great worker,very impressive.

Raymond Chery

00:30 17 Jun 18

Jalissa could not have been more friendly or helpful.She made upgrading the oldest phone known to man quite a pleasurable experience.10/10

David Beaton

19:12 15 Jun 18

King was very professional and made me feel very comfortable and right at home he was amazing that was my best time purchasing a phone, king was great! Thank you!

Jean Jeanbaptiste

01:04 09 May 18

Young girl Meghna took great care of me. Talk me into a great deal. I research while in the store before i purchased. I'm very pleased with the deal I got on my first tablet. I ask her tons of questions and she was able to answer everyone . I normally go to another Verizon store where I know everyone,now it's great to know this place plus no waiting in line. Took me second I walk in and juggled me with other customers no problem,kept a smile on her face the whole time and never once said hold on a second. Made my day

Tim Swain

18:10 24 Apr 18

I got a new phone a few days ago and I was very pleased with the service. I thought king was very nice and knew what he was talking about, I will continue to go to this Verizon store in the future. Than you king

Martha Guerrieo

18:15 18 Apr 18

The worker I had, Meghna Rani, was very helpful and she definitely knew what she was talking about. I needed a new phone and she helped me pick one out and everything, she was great!

Jaja D

18:05 14 Apr 18

Ask for king great guy

Mickey Hause

14:24 05 Apr 18

Amazing service from the entire team.

Dylan Hentch

21:21 26 Mar 18

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