Verizon Authorized Retailer in Nashua, NH

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Verizon Authorized Retailer - IM Wireless

4.6

Based on 115 reviews

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Ronald Murphy, the store manager, is an excellent professional and a true asset to the store. He was very helpful and knowledgeable and went beyond and above what was required. Highly recommended!

Jolanta Conti

22:51 17 Mar 20

Great guys here. Totally helpful. Will definitely do my Verizon business here in the future.

Dale Lorgeree

16:28 14 Mar 20

Shaun was very helpful and knowledgeable. He took the time to understand our needs, recommend ideas that could save us money and do research when we ran into unexpected issues. He never lost his cool and was very gracious after quite a bit of time was lost hunting down a problem that was undoubtedly because my son screwed around with settings on the phone. I am definitely going back if I need service or help with my wireless phone and recommend Shaun to anyone.

Bill Schreiber

20:36 01 Mar 20

My husband and I needed to upgrade our phones. We were immediately welcomed into the store by Ronnie Murphy (the Solutions Manager). He went above and beyond to help us choose our new phones, accessories, and verizon plan. We were there for well over an hour and never felt rushed. He actually stayed late for us to make sure he completed the transaction and that we were satisfied with our purchase. We have been loyal Verizon customers since 1990, but we can tell you that this was by far the best experience we have ever had!

Colette Ricco

01:38 26 Feb 20

Shaun did a fantastic job of guiding us through the purchase process. I would use him again in a heartbeat!

Mark Frechette

16:52 03 Jan 20

Picking out a new phone can be a daunting task these days.... So many choices! I stepped into the Nashua Verizon store with a dying phone and was incredibly impressed by the customer service I received. Keith demonstrated not only a profound knowledge of the products he sells but was also determined to match me with the perfect phone and in the process think out of the box to preserve all the photos hidden in my old phone. Thank you! What a customer service!!

Marie Macedonia

02:45 07 Nov 19

Thank you to Ronnie at IM Wireless Nashua. I am very pleased with the outcome of my visit and the level of customer service provided.

Katherine Donelli

21:41 17 Oct 19

Ronnie was amazing, and so understanding. He put up with me changing my mind and graciously helped me with a smile while holding down the store. He is an asset to the business. Take good care of him, before someone else snatches him away!

Lisa Baron

16:25 15 Sep 19

Great store and person there to help

Michael E. Pridgen

02:56 30 Aug 19

Kieth was professional, competent, knowledgeable, multi-tasking, and willingly “went the extra mile” to fulfill my needs. Great Job!

Gary Scholl

00:29 22 Aug 19

Ronnie was great. After being told by another store to basically leave and call customer service, I tried this location and was so impressed by Ronnie’s helpfulness and was so glad he was the one working with me.

Julia L

13:34 20 Aug 19

Ronnie is the best! He was totally knowledgeable and more importantly, was patient and easy to work with.

michael ellen wood

01:28 04 Aug 19

Shawn was very friendly and courteous. Helped me get a replacement phone on a Insurance clam. Did not have one in store ,but checked other stores to find one. Transition went smoothly.

David

17:24 18 Jul 19

Always very helpful

Ginny Robinson

03:05 17 Jun 19

Ashley was informative, professional, educated about policies, and was able to help us with everything we needed and more. It’s evident that she listens to her customers and had great knowledge and experience about the products. We had not planned on buying a jet pack but ended up doing so because of Ashley’s advice and we are VERY happy with it! I wish I had switched to Verizon sooner! Thanks Ashley for all your help. Ashley is a great asset to your company!

Lukas Coury

14:57 05 Jun 19

Jared was excellent and helped me in buying my new phone

Kathryn LoVetere

21:15 24 May 19

Jarrod was super helpful and very nice .

Kristina Brodeur

13:38 09 May 19

Shaun WAS awesome! Patient, knowledgeable and listened to me when I said what I wanted. He showed me the difference in plans which allowed me to choose the right one for me. I recommend him highly

Lisa Perrin

13:39 07 May 19

Got what I came for and was even quicker than I expected.

Isreal Merrill

15:16 11 Apr 19

Ronnie was excellent. I arrived 2 minutes till closing. Ronnie stayed on and made sure i was taken care of. You have one hell of s worker there.

John Brodeur

04:03 26 Mar 19

Ronnie was excellent, very helpful and gave us options to save us some money. This is now my location of choice for verizon help and support.

Chris Thibodeau

00:39 13 Mar 19

Ronnie wad very personal and took the time to explain all my options and promotions with the Samsung Galaxy S10 plus. He would not let me leave the store until my screen protector fit my phone perfectly.

Carolee Tustin

21:02 11 Mar 19

Jared was exceptional

Jordan Hafford

21:34 10 Mar 19

Ashley helped me upgrade my phone and made everything so simple! She was very professional and friendly and answered all of my questions. I’ll definitely be coming back to her from now on!

emily richards

17:44 09 Mar 19

Jared was very knowledgeable and helpful

Danielle Costa

12:45 28 Feb 19

Very friendly and professional, great customer service. 🙂

L. A

18:58 24 Feb 19

Thanks for helping us with our new account.

Lisa Pellegrino

01:38 09 Feb 19

Stopped by the store today in a distressed state as I had lost my phone. The three gentlemen at the store were very helpful. Unfortunately, the phone had been "locked out" by someone and not able to be found. The very nicely explained the insurance coverage that I had on the phone and how to input a claim. A replacement phone will be arriving tomorrow. It is amazing to realize how much we rely on technology and kind people! Thank you gentlemen.

Bonnie Doyle

01:09 01 Feb 19

This store opened about an year ago, my first time visited the store and I am very impressed by the store manager how knowledge and fast to get our phones back up, upgrade account, swap phones, questions answered.... done just the way we wanted. Way better than other 3 stores I went in Nashua. Wish all of the Verizon stores' services are like this!

Teri Tabur

14:47 08 Nov 18

Store Manager, Jared was wonderful in assisting me in replacing and upgrading my two-year old, deteriorating phone. He was great in offering several options and making suggestions for improved Verizon value bundles, which I qualified for. The store was extremely busy, but both Jared and Ashley were very respectful, professional and supportive while greeting and addressing all the waiting customers in a timely basis.I highly recommend this Verizon store and this team. Jared was especially awesome. Having visited many different Verizon stores, this was truly a very unique and pleasant experience. Customer service top notch!

Karen Leggett

20:08 02 Nov 18

My phone initially didn't get ordered and then I got the 128 when I had said I wanted the 512. I was bummed about both of these things but Jared was awesome about rectifying the situation, apologizing for the mix-ups and was GREAT with setting up my phone. He went the extra mile and offered to help if I have any questions about the phone in the future. He seems like a great resource. I appreciated his patience. I would recommend him for a raise!

Kristen P

08:30 24 Oct 18

From the moment I walked in the store, Terri was at my service with my best interests in mind. He even noticed that my sole line was on the wrong plan, and switched me to the correct one, increasing my GB per month by 1, and decreasing my bill by $15. He worked hard to make sure I walked out of the store with every accessory I could imagine, with the trade-in value of my old iPhone. Terri Randall is a great asset to IM Wireless!!!

Nicole Parsons

17:03 13 Oct 18

As a store manager in retail Jared was the perfect example of customer service. His store didn’t have the specific phone I wanted, however he was able to get it delivered to the store in the same day for me along with keeping me updated on an estimated arrival time so I wasn’t stuck spending my entire day in the store. As a long time sprint customer I’ll never switch back solely because of the level of customer service I received

Sean Smeltzer

02:43 05 Oct 18

Jared was really great. Answered all our questions. Explained things for us. It was really a pleasant experience

Amy Lawrence

12:32 23 Sep 18

Cody was great. Knowledgeable and efficient. Provided numerous options for replacing my dying phone without hard sell. Clear explanations of equipment, service plans and charges. Upgraded phone choice with additional memory for my specific needs. Transferred my files from the old unit while it was still viable. Would recommend him highly.

James Orent

20:21 28 Aug 18

Shanelle was excellentDidn't rush me, explained the differences I in each phone.Made it a good experience!

Ed Lecius

19:17 07 Aug 18

My phone died. Went in to get a new one and Cody was knowledgeable and efficient and made the process super easy. He was also very peronsable and happy to help, even 30 minutes before the store closed. Very positive experience.

Diana Pope

20:50 07 May 18

ive been with Verizon a long time. I hate going to change my phone. So today I finally did it. Andrew was awesome. Clear straight forward and not trying to sell me everything in the store. This is a new location and both young men were very helpful. Please check it out! Right near Aldi.

Laura

01:20 30 Apr 18

I had a great experience here! The Solutions Specialists were extremely helpful and kind. They saved me a lot of money as well! I will be using this location for all of my Verizon business!

Fern Seiden

15:57 29 Apr 18

Andrew and Dan were so helpful . VERY KNOWLEDGEABLE. Got a great deal on a tablet and a case!

elaine yetman

18:59 28 Apr 18

Rep was very helpful great service

Candice Chase

20:45 26 Apr 18

Cody had my wife and I set up with our new galaxy photos in minutes. He even took the time make sure we're going to be happy with our new galaxy phones. Thanks guys.

HIRAM DROZ

16:56 08 Apr 18

Cody was incredibly helpful and went above and beyond!! We left very happy custumers!!

Julie Droz

16:54 08 Apr 18

Was so helpful and knowledgeable

Me Boudreau

16:38 31 Mar 18

Very nice and knowledgeable and friendly service from Jon and Shanelle

Richard Scotti

20:44 08 Mar 18

Great service and great sales people! I needed to upgrade two phones and add a data plan to one. Evan did a great job helping me choose which phones to buy and then helped me with choosing a much better phone and data plan.

Jim Tyler-Wall

22:56 04 Mar 18

This Verizon was AWESOME the help from GIACOMO WAS EXCEPTIONAL AND VERY PROFESSIONAL! I will only work with him. The environment was great and so happy they are here. Nice job !!!!!

Sally **********

19:36 03 Mar 18

Awesome service

David Toth

18:22 03 Mar 18

Went in on 02/25 around 1pm. This was the best Verizon store I’ve been to. In fact I’m pretty sure if I didn’t go here I wouldn’t have a new plan given the time it took and circumstances to make it work. New, clean, and way less crowded than the one up the street. Giacomo F was a surefire rep who actually gives a damn. He’s very patient and persistent. Good qualities to have if you want to get anywhere in life. Probably going to do my business here from now on. Thanks for your help!

Chris Carrion

18:21 25 Feb 18

Andrew was very helpful to me he should get raise

Kathy Nadeau

20:31 23 Feb 18

Andrew C and Giacomo were so helpful. I could not retrieve my old text messages and went to a different store to have them try to do it and they were unable to do. Andrew was able to do it in no time. Wonderful experience at this new store. Both men very helpful and friendly. Will return agsin!

Georgia Palmer

16:30 23 Feb 18

Giacomo F. Is so awesome. Thank you so much for your help.

Joshua Pilkington

02:49 22 Feb 18

Evan and John treated me extremely well. Friendly and knowledgeable, they made sure I and everyone that came in while I was there, was taken care of quickly. I was treated as a human, not a number waiting for their turn. I won't go anywhere else.

Peter Vollhiem

02:20 19 Feb 18

The staff here were amazing..very thorough, very in formative, knowledgeable, and friendly. The store was clean, there was no wait time, and the location is convenient. I plan to recommend this store to friends. Giacomo went the extra mile to assist in explaining the phone features. Jon provided excellent information and stayed late to complete my transaction. All staff were extremely helpful and assisted with my decision making. GREAT CUSTOMER SERVICE!

Andrea Bakhit

00:42 18 Feb 18

I had excellent service today w/ GMAN -Giacomo.He was courteous & extremely helpful w/ my cell phone/tablet upgrade.I cannot express how patient/incredible he was w/ me.I highly recommend him for any services.thanx so much. Kevin c.

Kevin Cole

20:10 17 Feb 18

We had a great experience, Andrew and Giacomo were very knowledgeable and helpful

Jan Galloway

21:16 16 Feb 18

Excellent service. Very pleasant sales person-Giacomo. Sold us xactly what we wanted. Senior citizens do not like pressure. Will frequent this Store n the future definitely.

Sandra Madigan

20:26 16 Feb 18

I had a great experience at IM Wireless. Jon E was so helpful and saved the day by being able to retrieve all of my contacts, photos & texts off of my dying phone! Will definitely be back!

Kelly Kisiday

02:52 14 Feb 18

I had a very very pleasant experience here, the guys at the Verizon store helped me a lot and answered all my questions and put up with a lot of stupid questions, so it was a very good experience and they help me set up the phone.

Ronald Rapazzo

18:23 13 Feb 18

I received incredible customer service at this location. Terence was amiable, professional, and extremely helpful. I will absolutely return for any and all of my future phone needs.

Susan Dudka

21:10 11 Feb 18

Great, friendly service. Giacomo was very knowledgeable. Will use them again!

Caitlin Cassella

01:05 10 Feb 18

First time in this new Verizon Wireless location. Greeted with a smile from a friendly staff member, Giacomo. I had quite a few things to discuss about my account and my plan, and Giacomo took the time to go over all my questions, offer me advice, and look at different plans with me that would fit my budget. To be honest, I felt like this was the first time that I was actually 'listened to' at a Verizon location. I will definitely be using this Nashua location going forward. Thank you, Giacomo, for all your help!

Karen Reed

22:51 09 Feb 18

Great experience at this new location. Jack was really knowledgeable and polite. Great customer service experience. Appreciate the extra time he spent with me and asked to make sure all my questions were answered. He made me feel like I was the only customer in the store. A+

Sean McDermott

22:42 09 Feb 18

New Verizon store in the town, outstanding customer service. No lines and they are very nice and patient with you. Must go here if you are looking for a new phone instead of the store down the street that is always busy and have to wait 2 hours for someone to say “NO” they can’t do that or help you. Best Verizon in store experience I have ever had. A++++

Joe Price

11:52 15 Dec 17

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