Verizon Authorized Retailer in North Andover, MA

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• Trade in your old phone & Get instant credit
• Friendly & Knowledgeable Staff
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• Dedicated small business support
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Verizon Authorized Retailer - IM Wireless

4.8

Based on 112 reviews

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Alec Elwell was an excellent representative for Verizon. We could not have been more thrilled by his service and kindness.

Thomas Lynch

02:47 26 Nov 19

Erick was a tremendous help as my old iPhone was experiencing significant difficulties while I was visiting from out of town. I ultimately needed a new model phone and the purchase and transfer of data were quick and professional.

Michael Macisso

20:22 21 Nov 19

I had an awesome experience with the guy that worked at the I’m Wireless store in AndoverHe went above and beyond for everybody that walked in the store He would ask if it’s all right if he handles the customer that walked inMost of the customers just had questions.

Frank Velozo

10:51 08 Oct 19

We Normally go to Verizon at Rockingham mall in New Hampshire but we decided to go to a close to home Verizon To see if the waiting would be less than the waiting in the mall, we were very please With Erick's assistance. We had a couple of different decisions To make and it was very nice to see him walk away to give us our space to make our decision, he wasn't pushy and he made suggestions that totally make sense to us. I will make this my go to Verizon establishments, both my husband and I were very pleased with his assistance. Erick has what many people have missing in today's business, excellent customer service!

Wanda Lentine

15:26 15 Sep 19

He was kind and patient, answering my questions.

Linda Corey

22:21 26 Jul 19

Top notch dealer!

Cheryl Peters

16:56 24 Jul 19

The boys were great there very helpful!!! No so sure about Verizon's policies when trying to replace a damaged phone. Deductable is now 199.00. Been a wireless customer for over twenty years!!

Charles Breen

20:01 15 Jul 19

I am from Michigan. My phone got broken here in Massachusetts while visiting my grandkids. The men here at the Verizon store had me in and out in less than a half hour with a new phone. Very pleasurable to. It's nice to know I can go to a Verizon store in another state in the USA and get the best of service especially as I am blind. Thanks young men. Outstanding job.

Robyn Kay

15:05 04 Jul 19

He was professional Just an outstanding young man. Great service!

pat hennessy

22:18 12 May 19

Jeremy was very helpful and knew what he was doing when I had to buy two phones. He's very customer friendly. Jeremy's the BEST!!!

Connor Remley

01:04 20 Mar 19

Very helpful.

Will Schmidt

20:50 13 Nov 18

love this place! Nirav made everything simple and easy for me!

John Sapienza

15:07 01 Nov 18

Great knowledge of his phone s and services. Highly recommend going to him.

Randall Burba

19:19 29 Oct 18

Best experience I have ever had at a Verizon’s store. Jay was extremely helpful, answered all my questions, and also made my transition to IOS very smooth. Definitely will be back with family and friends!

Nidhi Patel

17:03 28 Oct 18

Jeremy is the best! Very helpful and knowledgeable! I would definitely recommend working with him!

Sharon Varinos Dental

22:36 13 Oct 18

Nirav Was extremely knowledgeable patient and helpful he has my full recommendation

Alan Awerman

19:14 10 Oct 18

Nirav is a great rep for Verizon

Ellen Maggs

20:35 06 Sep 18

Nirav was very helpful for the entire time and gave great advice on what phone to pick and why.

Adamcflurry

19:09 05 Sep 18

He was very helpful and knowledgeable

Thomas Diliegro

17:02 03 Aug 18

Great experience! Left with everything I needed and a better plan!

Alexis Kelly

20:21 17 Jul 18

Great experience!!! Staff member was super professional , wonder multitasker and very knowledgeable. I came in with a broken phone, and was back up and running in no time.

dlkink80

18:26 07 Jul 18

Great experience, excellent customer service from start to finish

renata Martins

16:05 23 Jun 18

Great Staff

Jeffrey Mercedes

23:27 12 Jun 18

The store at the Loop was a great experience after going to the store on RT 114 in N Andover. The man that waited on me, in Methuen, was professional and helped me beyond satisfaction.

Bob Potvin

12:38 04 Jun 18

Susan, at the Verizon Store in Lawrence, was very thorough when we went to update our phones. She is very personable & explained everything to us. It was a pleasure meeting her.

nanato5

19:56 21 Apr 18

Awesome staff!

Chris Renner

23:39 07 Apr 18

Great service! Sunny and Angel went above and beyond to resolve my issue. Thanks!

Firdosh Lohar

03:10 05 Mar 18

They have the best service ever

Ramesh Patel

22:08 27 Dec 17

Hardik and his partner (Sonny? maybe? Forgot his name) are a class act. Really great fellas. Extremely knowledgable and have great attitudes. Thanks.

Rodney Benjamin

23:01 02 Jul 17

Supee nice anf very knowledgeable on the phones when I went in for an upgrade.

Lacey Kelly

18:01 11 Jun 17

I was impressed with the level of service and how straightforward everyone was as this store. Definitely another level. Keep up the good work.

Zak Sullivan

23:36 15 Mar 17

I came in to ask questions about my wireless bill. They were not only able to save me money on my wireless, they also saved me money when they switched me to FIOS from Comcast. We saved more than 80 a month. Amazing work guys.

Ryan Kenney

03:36 01 Jan 17

I came into solve an issue I had for my wireless service, expected the same headache I usually encounter at cell phone stores. I was pleasantly surprised when my issue was expertly solved by the very professional sales reps. I will be coming back here for all my wireless and home service needs!

Ernest Nigro

03:31 01 Jan 17

My name is Andrew. I buy phones and very happy. Thank you iPhones 7

Andrew Tierno

03:30 01 Jan 17

Hardik was very helpful with his service. Me and my wife got the new iPhone 7 plus. If you need any customer assistance for Verizon wireless he's the go to guy. Thank again Hd

Jon Suarez

06:01 30 Dec 16

Great Holiday deals and spirit! Janice helped me settle on the new iPhone 7! Definitley will be back with the fam for an upgrade.

Syed Ibrahim

19:12 24 Dec 16

Wonderful sales staff, got me out the door with everything I needed. Highly reccomended!

Mike Quinn

18:55 24 Dec 16

Helpful, helped me get exactly what I needed.

Glen Richardson

21:33 15 Dec 16

Great service. Very knowledgeable. Highly recommended

Danny Yu

21:32 15 Dec 16

Great customer service !!

Danny C

21:20 15 Dec 16

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