location Category: stores
Verizon Authorized Retailer in North Reading, MA
Few reasons to Shop here!!
IM Wireless is always my place to stop when I need help with any of our cell phones. They are the best!Nancy shea21:45 03 Mar 20Love this place. Everyone knows what they are doing, and about the products. Always a relaxed atmosphere, where everyone is helpful.John Romagnoli13:51 10 Feb 20Shout out to Kris H...very knowledgeable, patient and polite...always pleased with service and staff !Judith Perry17:13 08 Jan 20We ask for Jake whenever we need to come in. He is very knowledgable, and respectful. He takes care of all of our needs and provides top-notch customer service. We highly recommend him! This store location is lucky to have him. We give him 5 stars!!!Kimberly Miller01:34 08 Jan 20Very nice ..very informativeLinda Russo17:03 03 Jan 20Jake was able to answer all my questions and offered additional, helpful information. The service was quick and painless and he was able to transfer all the data from my old phone to the new one in a flash. Would highly recommend.matt raucci23:29 19 Nov 19Jake and the whole crew are amazing!charlene repetto21:13 17 Nov 19Jake was the most professional associate I have worked with at ay Verizon store. He was efficient, knew the products and plans on offer and was capable of helping more than one customer at a tie time without neglecting anyone. Good store - great people!Margaret Robinson05:57 12 Nov 19I bought a phone from Tiffany the last night and she exceeded my expectations with setting up my phone and making sure I had all of my information. She made sure I left with everything I needed and feeling confident with how my new phone worked. I’ll never go anywhere else.paul hadley17:39 10 Nov 19It's so nice to walk into a store and get a caring experience. They will do anything in their power to assist you and make sure you are highly satisfied with your experience.Ellen Allen17:36 10 Nov 19Such an amazing store. I have been to several Verizon stores over the years and I have always gotten the best service from this Location in North Reading. Fair prices plus knowledgeable and efficient employees make everything a seamless process.Peter Eagan17:34 10 Nov 19Kristoffer was extremely helpful and informative. I left the store with a fully functioning new phone with everything from my old phone loaded. The experience could not have been better.Pat Timpanaro01:17 09 Nov 19Positively the best Verizon Wireless store in New England. The professionalism, customer service and expertise of the staff far surpasses the level of service at other stores in the area.Christopher Berlin14:34 25 Oct 19Jake is the best very nolegable. Always resolves our problems.Frank Maio19:17 21 Oct 19Excellent serviceEd Feener16:07 19 Oct 19Our salesperson was so helpful, patient and professional. Jake even killed a hornet that was flying around your store when he found out I was allergic to them. We could not have asked for better service.Arlene Garvey18:53 31 Aug 19I worked with Tiffani in the store and she gave me EXCEPTIONAL service! Never have I had such a good experience in a verizon store. She did a transfer for me for my daughters iphone and kept a flowing conversation with us the entire time. Highly recommend this store.Jessica Dandelo16:35 14 Aug 19Simply amazing. I didn’t think customer service existed anymore. Jake was knowledgeable, and personable. If I do have problems or questions I look forward to working with him again.Mike Morrione12:17 08 Aug 19Tiffani is very very patient in helping me set up a new phone never once did I feel uncomfortable she took all the time I needed to understand how my new phone works a little different than last phone. Even set up my Pandora in my vehicle great job great Tiffani. Thank you TiffaniMelisa Jalbert17:31 03 Jul 19Steve was very helpful and knowledgeable.I had dropped my phone in a pond and he was able to retrieve all the information! He presented my options in a very clear way .This young man is an asset to any business! Thank you, Jack V.john Vasapoli13:16 05 Jun 19JAKE could not have been more helpful He gave me a lot of time and explained the phone features as I was going from flip to smart phone. He even syncd it to my car!Joanne Shibilia14:13 16 May 19Sandro took great care of me yesterday, I went in looking for a tablet mostly for reading with Kindle and a Bible app. He researched all the special deals and offers on my account and showed me options that fit what I was looking for. More importantly he did not sell me something above what I needed or below what I needed - he actually took the time to figure out what I needed and what was the best value for that. I also found out he was the owner of the store. What a great example to set for his employees. I will continue to go to this store for its consistent and outstanding customer service.Drew DePatie15:31 10 May 19I cannot thank Sandro enough him and Jake we're awesome to work with. Thank you to the both of them.Teri Morlani17:27 04 May 19Great place to get a new phone. Very knowledgeable staff! Eager to make you happyRocco Leo21:55 09 Apr 19Sandro was exceedingly helpful when choosing a new phone, plan options and getting me the best deal on hardware and a new plan! Kind, patient and courteous!Alison Carlson16:49 30 Mar 19Exceptional service!Carol Jean Clark01:28 29 Mar 19THANK YOU BRIAN!! Great customer care - wouldn't go anywhere elseKathy Kalinoski23:56 20 Feb 19The staff will always work their hardest to fix your issue. Nothing like the other stores that just try to get you to buy as much as you can and then kick you out.Stephen Currie18:09 05 Feb 19Extremely helpful! Very upfront and does not keep anything a secret when talking about your plan. He will not steer you wrong!Sarah Sabella15:35 17 Jan 19Jake is awesome!Very knowledgeable, always willing to help with any problem or question. We have been going to Jake for all our wireless needs for as long as I can remember. He is courteous and professional. We will remain loyal customers because of the fantastic service he continues to provide!Joy Zackular16:15 27 Dec 18Very knowledgeable and great to work with. She made my transaction very enjoyable!kenneth dorothy18:04 26 Oct 18Brian was great and also Jake. They answer every question asked and very efficient. I suggest this store over any others. I will always be returning.Melissa Melo02:11 17 Sep 18Rudra was so helpful and great with my son who was getting his first phone. We were switching from Sprint and getting 3 new phones and he was very patient in changing everything over for us. He was an expert at putting the screen protectors and accessories on and made sure all the mail and everything were all set up before we left. I highly recommend Rudra at this store! Great experience compared to other Verizon stores I have been to.Suzanne Cox17:22 19 Aug 18Anyone from north reading knows Michael Gillespie and the fact that he’s the town drunk. Do not listen to the lies that he has spat all over this amazing stores google page. This store is quick, hard working, and honest. They will help you with whatever you need whenever you need it. I have even stopped in past closing and didn’t even get a sigh when I asked for the to assist me in a data transfer which ended up holding the employees there a half an hour past close. These hard working individuals and their manager deserve every bit of praise imaginable.Jack Singer23:02 03 Aug 18Michael Gillespie must be high out of his mind. This store has been the most exceptional Verizon store I have ever visited and they are one step above a corporate store by obtaining “premium retailer” status. Never have I been so impressed by customer service in my life no matter the company! Keep doing what you guys are doing! Truly amazing!!!Catherine Vath22:58 03 Aug 18Brian was knowledgeable, informative and efficiently addressed my needs. He took the time to review my account and adjust it to suit me better.Chandler Talbot23:24 21 Jul 18I had a great experience at this north reading location! I went in there without high expectations as I have been going to the andover location for years where the service is rather mediocre. But Jake came right out of the back room, quickly assessed my needs price/ability wise, and even came back out for the back with a much better phone then the one I had been looking at! And was so polite accommodating and knowledgeable, and also didn't mind having a bit of small talk while we waited for authorization from the account owner. All in all it was a very happy experience and I will most definitely be going there from now on.Gwen20:19 13 Jul 18Very knowledgeable and friendly staff. We’ll go there again.Mary Street19:00 08 Jul 18Amazing customer service!! We drive all the way from Lynn to go here because the service and workers are amazing.Olivia Shultz16:02 24 Jun 18Awesome experience with rudy.Jim Madore17:47 15 Jun 18Everyone at this Verizon store is very helpful...especially Jake! He is very knowledgeable about the products. It was an enjoyable experience to upgrade my phone with him.Mary Joyce19:03 09 Jun 18Jake was absolutely amazingSharon Bardsley13:50 08 Jun 18Polite and honest people at the store. Thank you for everythingclinton clinton20:07 04 Jun 18The staff here care about fixing your problemCharles carrell17:49 13 May 18Awesome experience getting a new phone He was very thorough with all the transfers from my old phone and the setup of the new phone.Jake sets the bar for awesome and friendly customer serviceRobert Stocks23:49 12 May 18Rudra is the man! Smart, efficient, knowledgeable and professional.Susan Demetri17:12 12 May 18Brian gave great advice and took the time needed to set up my phone and answer all my questions. Top notch service.Denise Cappello17:48 21 Apr 18Brian and the crew at the North reading store always do an amazing job. This is the only Verizon store I will go to. I would highly recommend this store to everyone who is looking for a phone or has any problems with the phone that they have. Brian has always solved the problem I've had with my phone's. Great store, great staffJoseph Pascucci19:46 16 Apr 18Excellent service!Kathi Provenzano17:19 07 Apr 18Jake is the best Verizon store Sales Rep on the planet 🌏!!He can multitask better than anyone I’ve seen. I will recommend Jake and this store to all my friends and neighbors !Dave Bancroft13:00 30 Mar 18Every time I've had a problem with one of my phone's it was resolved thank you to the staff amazingwilliam obrien17:33 06 Jan 18This place is truly awesome! The employee, Oliver, was absolutely so helpful in getting me a high-quality phone AND case at a reasonably remarkable price. Highly recommend purchasing your technology products here, where you can trust anyone working there to help you! 👍👍Preston Lydotes19:30 27 Dec 17Good customer serviceJosh Duran17:57 24 Aug 17Bought my first smart phone there when this store opened five years ago. Customer service has always been fabulous and Jake, the current store manager, is a pleasure to work with..he is very knowledgeable, and very helpful. Love this place!Terry Wyszkowski22:31 02 Jul 17Oliver saved me a ton of money and got me a new phone. I absolutely love the store and the serviceMatt Jurczak22:28 28 Jun 17Jake Steiner is excellent. He is so knowledgeable about phones, I don't come near his level. He is an asset to your company.D McCann16:56 15 Apr 17Always a great experience. The people there are the reason I go to this branch. Knowledgeable and friendly service.Stephen Ellis01:46 04 Feb 17Excellent customer service! The staff was very knowledgeable on current deals and went out of their way to find us the best possible option to upgrade our devices and save us money on the plan. The agents were also extremely friendly and fun to be around. Best Verizon store hands down.Dan Chalifa16:17 25 Nov 16My experience in Andover and Stoneham has always been excellent. They have helped me save money on my family plan and business plan. Professional and knowledgable.John Denison23:39 01 Nov 16I will shop at no other Verizon store, these guys are the best!Alex Halsey20:34 11 Oct 16Sandro, Vera, and Jake at IM Wireless/Verizon in North Reading are the epitome of excellent service and professionalism. They have helped me numerous times with my phone service, whether it is purchasing a new phone or giving me the straight sorry on a damaged phone. They work hard and care about the customer with no attitude which is refreshing in thus fast pace world. I highly recommend them.Eileen Holzman20:34 07 Aug 16We went to the Verizon Wireless Store today to purchase new IPhones. Sandro was extremely helpful and very patient with us. I would highly recommend everyone to go there!! They are fantastic!!!Kelly Murnane18:39 07 Aug 16Unbelievably knowledgeable, helpful, and friendly service. I highly recommend this store to all in need of assistance.Bob Hayes17:04 07 Aug 16Excellent service. Beyond my expectations.Greg LHeureux19:01 27 Apr 16The most friendly and helpful customer service I've encountered in a long time. I highly recommend using this store. The staff will treat you like a million bucks.Jeff Borstell00:23 10 Apr 16BEST Customer service EVERY !! Out of all the Verizon stores that are located around my house, I choose to drive just alittle bit further away because of the way the respect and way me and my family are treated at Verizon north reading. Sandro has been helping me and my family for over 4 years now and has never disappointed us . GRADE A PLUS for every one at Verizonight a North Reading ! most definitely recommend every one else to go work with them next time .Cody Ellis12:21 09 Apr 16Have now purchased 3 phones and a tablet here, will be getting a new phone for my wife soon as well. Everything has gone well and the sales reps (different for the first couple of phones than for the most recent one and tablet) were all very helpful and dedicated to making it a smooth transaction (and transition).Douglas Mercurio17:35 20 Nov 15The service is great, very personal. They take the time to solve problems, you never feel rushed.Ellen Glew19:02 17 Aug 15Very knowledgeable guys. They think out the box and solve you problem. I know be cause went to several stores with the same question and only here was able to get it done. Thank you!. Other then that pretty nice big store with lots of accessories and other products.Alex D20:38 20 Jan 15Michael was very helpful- had great knowledge on the products. Overall experience was friendly and efficientRachel Alvarado19:57 16 Jun 12‹›
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