Location Category: stores
Verizon Authorized Retailer in Rockland, ME
Few reasons to Shop here!!
Staff was very helpful and knowledgeable. My only complaint is that as an authorized dealer, they aren't able to provide all of the services they would if it were a corporate store. I guess that's more of a complaint with Verizon the corporation than it is with this location...Nathanial Perkins16:47 25 Oct 19A good experience. Daniel was helpful and professional.Ann Cole18:11 24 Sep 19Finest kind of service.michael allen14:35 03 Sep 19Evelyn has been very helpful and accommodating from start to finish with selling and sending us off with our new phones ready to go! And, they are right in town if we need any assistance. Thanks Evelyn!Jeff Bergdoll23:02 28 Aug 19Gavin was courteous, extremely knowledgeable, patient as he made explanations. He explained features of my new iPhone and iPad which I had not understood previously. He, also, set up a travel feature for use in foreign countries on my phone.David Walker12:57 27 Aug 19Friendly staff!Nathan Soule19:30 07 Aug 19Gavin was awesome. Polite and knowledgeable. A great example of an employee who makes sure the customer gets good service.Wyn Clayton21:18 26 Jun 19LOGAN is curtious and thorough, and communicated with staff and corporate Verizon associates via phone, with a professional and calm demeanor. She was not on her phone texting (as seen in some Verizon stores), but instead attentive and engaged in doing her job. My only complaint: Not enough product in store. My only suggestion: Uniform shirts and slacks. This make for a more professional and sharper image, boosting customer trust, spending confidence, and increasing SALES. Cheers!Anna Andersen04:31 15 May 19Thank you!Rob Hirshberg20:41 21 Apr 19I had a great experience she was very friendly and would recommend her to anyone!!!Sarah Richards21:05 10 Feb 19Was great help. set me up with a plan that worked best for usThomas Moore17:34 08 Feb 19Very happy with the service here. Unlike the Verizon-IM in Thomoston these people knew their stuff.Nikolas Cole22:13 28 Dec 18I had such an amazing visit to this location. They did not have the phone that I was searching for so they drove to the Thomaston location to pick it up. The employees were kind, patient, and helpful. Very pleasant atmosphere and staff.Jasmine Kauffman21:36 01 Dec 18Gavin Jordan is awesome! Great customer serviceDawn Bradeen19:12 17 Nov 18Very helpful and friendly.Steven Bendas23:53 08 Oct 18Fast service, friendly and knowledgeable staff. I highly recommend checking them out.Michael Paul Reed21:02 16 Sep 18Taken care of very promptly by very knowledgeable staff!Diana Rosansky20:33 04 Sep 18Great group of folks here always looking to help their customersWilliam Dawe II00:45 16 Aug 18Austin did a wonderful job retrieving my dad from my dying phone and quickly lined me up with a new oneJohn Cothren12:21 14 Aug 18Really good service and friendly management.Brett Mahan20:23 13 Aug 18Great experienceDonald Raasch19:18 09 Aug 18Natalie was awesome! Really knows her product.Hillary Campbell Johnson17:10 26 Jul 18Fast and efficient service, Natalie was extremely helpful with setting up my phone.Jessy Mansfield18:35 14 Jul 18My phone did not work on the tour bus after leaving Canada and entering U.S. It was July 4th and they were OPEN!! Fixed my issue and explained what had happened. The best.Bonnie Sampson21:45 04 Jul 18Helped me with all the things that I had to do with swapping phones adding be lines fixed my screen and found new case for it.Les Bodman10:20 04 Jul 18Austin helped me for a quite a long time and was nothing but patient. Even helped me when Apple was giving me a hard time. Made the experience just as easy and made me feel no pressure!Awads20:03 19 May 18This review is for Chad, not Austin. He was very helpful and was expeditious.Rebekah Mandel21:26 15 Apr 18Austin was very knowledgeable friendly and courteous. A great experience and I would recommend him to anyone purchasing a new phoneMarjorie Siskel19:03 13 Apr 18I've been a loyal Verizon customer for twenty years and I've never received such remarkably professional, friendly, and great service as I received with Austin at the I'M Wireless Verizon store in Rockland. Austin helped me identify what I needed in a new phone, provided me with a few options, gave me space to decide (which means he was never pushy), and also included and drew on the experience and wisdom of his colleagues, Steve and Mark. Wonderful, wonderful service, hands down.Kathrin Gabriel-Jones18:38 03 Mar 18I was so impressed by the service I experienced at Verizon Wireless, Rockland Maine!! Never have I dealt with a nicer group of people. They were pleasant, friendly, patient and went out of their way to be sure I was comfortable with my new phone.Susan Buttura12:39 27 Jan 18Good serviceJon Spera00:08 26 Jan 18Natalie was so very helpful and the store is very nice. Great serviceNancy Lloyd15:34 03 Jan 18Excellent service! The best@Andres Lascoutx20:09 28 Dec 17They were extremely busy, but Austin was very helpful and was able to manage several customers at the same time.Amy Shepard16:57 28 Nov 17Kyle was a huge help in moving my number to Verizon and getting my phone ready to go.Tom Marshall19:45 06 Oct 17Very helpful and thorough. Very nice people.MG15:00 20 Sep 17Super helpful people, Mark helped me get all upgraded to the Galaxy S8 and I couldn't be happier! Plus, there's a stellar view of the harbor.Aurora Northgraves05:22 21 Aug 17Mark was really great — he was juggling multiple responsibilities, including tech issues, but he handled it all with professionalism and a great attitude. He's an excellent salesperson and I was very impressed with how he handled not only the sale of mine that he handled, but the others he was managing while I was in the store. I'm glad to know that when I inevitably drop this phone or otherwise fumble it, I can head over to the Rockland store and know that they're going to provide great service!Abby Norman15:11 10 Jul 17Mark is amazing and was extremely helpful and went above and beyond to help me. As always he figured out the issues I was having and corrected them. Positive attitude and always friendly! Thanks!Erinn Bendtson18:08 28 Apr 17Very helpful and did not try to upsell us once they knew what we were looking for.Richard Fortuna21:49 25 Feb 17Mark northgraves has always given me the best service. He's always very helpful and knowledgeable. The store also has very accommodating hours.Ashley Lowe19:11 25 Feb 17The best in every wayjack churchill20:52 24 Feb 17Great phones, good service, quick workers, always smiling. I went their to buy a new phone they choose the best phone for my needs, helped me learn how to use it, and set it all up. Very happy with the service they provided. Happy with their service. Service was very fast, they had me approved within minutes. They ran my credit as if it was no challenge at all, and succeeded to take my business with gratitude. Very friendly workers, with a bright smile on their face. Sometime it can get busy, but typically they'll have you out the door in a few minutes. Overall it's a fantastic business, they made me feel welcomed, and helped me set up auto-pay. Recommend to everyone who is in need of a cellular provider!Austin Ranquist20:20 25 Jan 17Anthony was amazing and friendly with the most genuine assistability.Nikki Albrecht18:16 18 Oct 16I was in last week and also yesterday to pick up a new Ipad. I spoke to Nate, the owner & manager and he was terrific. Having done some homework before with some folk who are computer/tablet savvy, I was clear about what I was looking for, and he was very helpful, offering occasional suggestions. As an Industrial-Organizational Psychologist, who has done research in the work place, I noticed that the customer service folk were very busy, and clearly having a good time. Nate is a relatively new owner, and he gets it. Ended up talking with other folk who were there to get things done--phones, tablets, computers, and everyone had smiles on their faces. Nate understands customer service, and he seems also to understand the importance of keeping the employees engaged and happy. It was a great experience. PS, they didn't have a cover for the Ipad that I wanted, so I wandered over to Staples to get a Logitech cover/keyboard combination. Very pleased with the combination.James Bowditch11:28 02 Aug 16‹›
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