Verizon Authorized Retailer in Rockland, ME

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• Trade in your old phone & Get instant credit
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Verizon Authorized Retailer - IM Wireless

4.7

Based on 108 reviews

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Staff was very helpful and knowledgeable. My only complaint is that as an authorized dealer, they aren't able to provide all of the services they would if it were a corporate store. I guess that's more of a complaint with Verizon the corporation than it is with this location...

Nathanial Perkins

16:47 25 Oct 19

A good experience. Daniel was helpful and professional.

Ann Cole

18:11 24 Sep 19

Finest kind of service.

michael allen

14:35 03 Sep 19

Evelyn has been very helpful and accommodating from start to finish with selling and sending us off with our new phones ready to go! And, they are right in town if we need any assistance. Thanks Evelyn!

Jeff Bergdoll

23:02 28 Aug 19

Gavin was courteous, extremely knowledgeable, patient as he made explanations. He explained features of my new iPhone and iPad which I had not understood previously. He, also, set up a travel feature for use in foreign countries on my phone.

David Walker

12:57 27 Aug 19

Friendly staff!

Nathan Soule

19:30 07 Aug 19

Gavin was awesome. Polite and knowledgeable. A great example of an employee who makes sure the customer gets good service.

Wyn Clayton

21:18 26 Jun 19

LOGAN is curtious and thorough, and communicated with staff and corporate Verizon associates via phone, with a professional and calm demeanor. She was not on her phone texting (as seen in some Verizon stores), but instead attentive and engaged in doing her job. My only complaint: Not enough product in store. My only suggestion: Uniform shirts and slacks. This make for a more professional and sharper image, boosting customer trust, spending confidence, and increasing SALES. Cheers!

Anna Andersen

04:31 15 May 19

Thank you!

Rob Hirshberg

20:41 21 Apr 19

I had a great experience she was very friendly and would recommend her to anyone!!!

Sarah Richards

21:05 10 Feb 19

Was great help. set me up with a plan that worked best for us

Thomas Moore

17:34 08 Feb 19

Very happy with the service here. Unlike the Verizon-IM in Thomoston these people knew their stuff.

Nikolas Cole

22:13 28 Dec 18

I had such an amazing visit to this location. They did not have the phone that I was searching for so they drove to the Thomaston location to pick it up. The employees were kind, patient, and helpful. Very pleasant atmosphere and staff.

Jasmine Kauffman

21:36 01 Dec 18

Gavin Jordan is awesome! Great customer service

Dawn Bradeen

19:12 17 Nov 18

Very helpful and friendly.

Steven Bendas

23:53 08 Oct 18

Fast service, friendly and knowledgeable staff. I highly recommend checking them out.

Michael Paul Reed

21:02 16 Sep 18

Taken care of very promptly by very knowledgeable staff!

Diana Rosansky

20:33 04 Sep 18

Great group of folks here always looking to help their customers

William Dawe II

00:45 16 Aug 18

Austin did a wonderful job retrieving my dad from my dying phone and quickly lined me up with a new one

John Cothren

12:21 14 Aug 18

Really good service and friendly management.

Brett Mahan

20:23 13 Aug 18

Great experience

Donald Raasch

19:18 09 Aug 18

Natalie was awesome! Really knows her product.

Hillary Campbell Johnson

17:10 26 Jul 18

Fast and efficient service, Natalie was extremely helpful with setting up my phone.

Jessy Mansfield

18:35 14 Jul 18

My phone did not work on the tour bus after leaving Canada and entering U.S. It was July 4th and they were OPEN!! Fixed my issue and explained what had happened. The best.

Bonnie Sampson

21:45 04 Jul 18

Helped me with all the things that I had to do with swapping phones adding be lines fixed my screen and found new case for it.

Les Bodman

10:20 04 Jul 18

Austin helped me for a quite a long time and was nothing but patient. Even helped me when Apple was giving me a hard time. Made the experience just as easy and made me feel no pressure!

Awads

20:03 19 May 18

This review is for Chad, not Austin. He was very helpful and was expeditious.

Rebekah Mandel

21:26 15 Apr 18

Austin was very knowledgeable friendly and courteous. A great experience and I would recommend him to anyone purchasing a new phone

Marjorie Siskel

19:03 13 Apr 18

I've been a loyal Verizon customer for twenty years and I've never received such remarkably professional, friendly, and great service as I received with Austin at the I'M Wireless Verizon store in Rockland. Austin helped me identify what I needed in a new phone, provided me with a few options, gave me space to decide (which means he was never pushy), and also included and drew on the experience and wisdom of his colleagues, Steve and Mark. Wonderful, wonderful service, hands down.

Kathrin Gabriel-Jones

18:38 03 Mar 18

I was so impressed by the service I experienced at Verizon Wireless, Rockland Maine!! Never have I dealt with a nicer group of people. They were pleasant, friendly, patient and went out of their way to be sure I was comfortable with my new phone.

Susan Buttura

12:39 27 Jan 18

Good service

Jon Spera

00:08 26 Jan 18

Natalie was so very helpful and the store is very nice. Great service

Nancy Lloyd

15:34 03 Jan 18

Excellent service! The best@

Andres Lascoutx

20:09 28 Dec 17

They were extremely busy, but Austin was very helpful and was able to manage several customers at the same time.

Amy Shepard

16:57 28 Nov 17

Kyle was a huge help in moving my number to Verizon and getting my phone ready to go.

Tom Marshall

19:45 06 Oct 17

Very helpful and thorough. Very nice people.

MG

15:00 20 Sep 17

Super helpful people, Mark helped me get all upgraded to the Galaxy S8 and I couldn't be happier! Plus, there's a stellar view of the harbor.

Aurora Northgraves

05:22 21 Aug 17

Mark was really great — he was juggling multiple responsibilities, including tech issues, but he handled it all with professionalism and a great attitude. He's an excellent salesperson and I was very impressed with how he handled not only the sale of mine that he handled, but the others he was managing while I was in the store. I'm glad to know that when I inevitably drop this phone or otherwise fumble it, I can head over to the Rockland store and know that they're going to provide great service!

Abby Norman

15:11 10 Jul 17

Mark is amazing and was extremely helpful and went above and beyond to help me. As always he figured out the issues I was having and corrected them. Positive attitude and always friendly! Thanks!

Erinn Bendtson

18:08 28 Apr 17

Very helpful and did not try to upsell us once they knew what we were looking for.

Richard Fortuna

21:49 25 Feb 17

Mark northgraves has always given me the best service. He's always very helpful and knowledgeable. The store also has very accommodating hours.

Ashley Lowe

19:11 25 Feb 17

The best in every way

jack churchill

20:52 24 Feb 17

Great phones, good service, quick workers, always smiling. I went their to buy a new phone they choose the best phone for my needs, helped me learn how to use it, and set it all up. Very happy with the service they provided. Happy with their service. Service was very fast, they had me approved within minutes. They ran my credit as if it was no challenge at all, and succeeded to take my business with gratitude. Very friendly workers, with a bright smile on their face. Sometime it can get busy, but typically they'll have you out the door in a few minutes. Overall it's a fantastic business, they made me feel welcomed, and helped me set up auto-pay. Recommend to everyone who is in need of a cellular provider!

Austin Ranquist

20:20 25 Jan 17

Anthony was amazing and friendly with the most genuine assistability.

Nikki Albrecht

18:16 18 Oct 16

I was in last week and also yesterday to pick up a new Ipad. I spoke to Nate, the owner & manager and he was terrific. Having done some homework before with some folk who are computer/tablet savvy, I was clear about what I was looking for, and he was very helpful, offering occasional suggestions. As an Industrial-Organizational Psychologist, who has done research in the work place, I noticed that the customer service folk were very busy, and clearly having a good time. Nate is a relatively new owner, and he gets it. Ended up talking with other folk who were there to get things done--phones, tablets, computers, and everyone had smiles on their faces. Nate understands customer service, and he seems also to understand the importance of keeping the employees engaged and happy. It was a great experience. PS, they didn't have a cover for the Ipad that I wanted, so I wandered over to Staples to get a Logitech cover/keyboard combination. Very pleased with the combination.

James Bowditch

11:28 02 Aug 16

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