Verizon Authorized Retailer in Salem, NH

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Verizon Authorized Retailer - IM Wireless

4.9

Based on 252 reviews

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Carol was amazing and super helpful!

Tiffany M

19:55 15 Mar 20

Bob was quick and efficient into the point which is what I needed on a very busy schedule after my phone stopped working

Rick Navarro

21:50 11 Mar 20

Went in because my phone was doing weird stuff and Robert (Bob) was very knowledgeable and helped to get it working correctly.

slfrisone

23:41 09 Mar 20

Professional!

Robert Lamirande

11:54 06 Mar 20

Nice large store with lots of selection. Sales people know what they're doing.

Daniel Call

17:54 31 Dec 19

This guy Bobert is probably my favorite Verizon guy ever! Thanks for the awesome job/help Bobby fresh! 😉

Cyrus Vakili

20:03 27 Dec 19

There’s a bunch of Verizon Options for the Salem area but the location next to Pearls candy store is top notch. I’m always greeted even if they are with someone else, and that’s obvious to me, they still let you know they will be right with you. Robert made my early upgrade a smooth transition and I went in to a really nice Forest Green 11 Max Pro that’s sick. Great store and Roberts the guy you wanna talk to

ILDIZ PRODUCTION

20:49 21 Nov 19

That doberman is owned by another person but I am looking forward to buying a puppy from her

Chaz Deangelo

16:02 09 Nov 19

Noel was very knowledgeable and patient with me. He was also very courteous and brought me water when I kept coughing. He really took the time to explain different features. I am very confident I can go back to ask questions and he will be just as nice.

Angela Rizzo

20:19 07 Nov 19

Well, I am very disappointed with Verizon right now after several calls to customer service and visits to corporate stores no one seems to care about my situation. I visited this store many times in the pass and never had a problem I was wondering why I did not come before (I don't know) but anyway the guy that helped was very professional took care of my situation and I even I signed up for another 2 years contract with Verizon. His name is Bob... Thank you for the help.

Angi Brancato

19:04 24 Oct 19

Great job with helping me out with new phone and transferring everything over 👍

Stephen Sharpe

18:52 16 Oct 19

When I went into the Verizon store to upgrade my phone, I was greeted with a smiling face and a readiness to help. Dominic was extremely helpful with guiding me to the appropriate phone for me. I could not decide between the new iphone and the new galaxy note 10, Dominic's knowledge of both phones was impressive and really helped me out. If you are unsure of what phone works best for you and want some great service from friendly people who love their job I would definitely recommend this store. I am very happy with my overall experience!

Dedra Morin

15:21 01 Oct 19

Went to get my new phone and Ashley took care of every question I had. And also took the time to help me set up all my apps without taking time away from any other customer.

Tina Seavey

19:42 25 Aug 19

The professionals at this location are the cream of the crop, the store is big,beautiful and even when there are many customers very quiet something you don't get @ the big box store or at the mall at rockingham. All personnel here are consummate professionals extremely friendly and very willing to go the distance whether it's to sit down and explain the workings of the Item you're thinking of purchasing or you've purchased already and unclear how to operate it correctly . If you're a potential customer and you're considering buying from Verizon whatever it may be don't go to any other brick & mortar facility except this location

donald misler

13:35 23 Aug 19

Neil was great!!!!

Kristen Harden

01:33 18 Aug 19

He is very profesional, knows his work and treat custumer with respect

Carmen Rivas Betancourt

11:39 12 Jul 19

Excellent experience

Lisa Tracy

03:11 07 Jul 19

Jared was exceptional with knowledge and service. Never pushy, gave me the time to decide what i needed for a new phone and helped me all the way through the process. Made the transfer seamless. That has NEVER happened before. He also intrduced me to the samsung watch which i absolutely love. If you are in Salem, need a new phone look for Jared, he will get you all set up!

Lori Bertrand

21:35 30 Jun 19

Anthony was super professional, helpful and put a lot of focus on my new phone purchase. He checked with me 3 weeks afterwards to make sure all was good.

Will Kelley

01:30 20 Jun 19

Called near closing. He set me up with a new phone right away so I would have phone service that night. The next day he transferred all my contacts, pictures, everything. Great service. Love the phone.

Denis Mullane

18:39 14 Jun 19

Anthony was just super!! So helpful, friendly, and patient. If only all customer service people were like him! He's the best!

Eileen Lorenco

19:11 11 Jun 19

Jay was really great with helping us with the right phones and plans.

Steven Bottaro

18:13 19 May 19

Five stars for Anthony! He was super helpful,friendly, and informative while helping my mother! Verizon itself is rather pricey and there are much better deals if you shop around. (Straight Talk 😉 )

Katie Pare

21:01 07 May 19

Great Store and employees. Anthony and Neal were both great to deal with on upgrading our new phone. We had a few problems with a couple of the Apps but they figured it out. We have been to a few different stores around the area and this one is the best. 5 Stars!

Linda Daigneault

15:36 28 Mar 19

Neil was the most helpful, patient and FUN employee at a store that I have ever met! I went in there this past Sunday to switch my service over from at&t to verizon and to purchase a new iphone. My icloud password wasn’t working and wouldn’t allow me to reset it. Neil helped me through the whole process and made the entire visit much less stressful! I am so happy with my new iphone and so thankful there was an employee like Neil there to help me! I will definitely come back to this store and highly recommend Neil!

Jill Tapley

21:56 06 Mar 19

Niel Is amazing. He took the time to solve my problems. Very satisfied with his performance.

Robert Cleary

21:34 04 Mar 19

Great company to do business with. Always fast and reliable. Graham got me out of a phone issue and into a new phone for me and one of my employees at a super deal! Stop going to the mall and support your local experts!

Brian Gallagher

21:10 28 Dec 18

This Verizon is not a corporate location, don't expect free sim cards here.

Chris Mauzy

01:47 11 Dec 18

Very professional

José R

05:01 24 Nov 18

Graham was INCREDIBLE! He is an absolute life saver! After many confusing conversations with other representatives from other stores, he was able to clarify all questions and help make the best decision! Best experience at a cell phone company, hands down!

Angela Elzer

01:40 24 Nov 18

Dude was extremely helpful

Greg Campbell

22:46 06 Nov 18

Graham was excellent! He was so patient and knowledgeable with helping us choose our new phones and getting them set up for us. He even helped us to save us money on our plan in the long run! And he made it a fun experience while we were there too!

Katherine Scibelli

18:07 05 Nov 18

Graham was extremely helpful and went up and beyond. Graham provided extra help that I did not anticipate. Very pleasant to work with. Will definitely return to this store and recommend to friends and family.

Kathleen Lapointe

18:12 02 Nov 18

Excellent customer service

Tammy Devaney

14:02 19 Oct 18

I went into Verizon looking to upgrade my phone. Previously I have owned both a Galaxy S6 and iPhone7. Once again I was struggling on what brand to invest in. Ashley was able to give me her honest opinion and guided me to Galaxy display (both of us were current IPhone users). I was more than satisfied with her assistance.If you are able to use technology without a struggle I HIGHLY RECOMMEND the new Galaxy releases whether it be the Note or S9+ they are customizable, built for the customer and have a much better display and camera than the IPhone/APPLE. Ashley let me know of all the benefits and packages and that came with my purchase, explaining each one, vs other experiences at different Verizon stores w/ employees that were more focused on getting commission rather than customer service. My only complaint is that Ashley was under the whether and shouldn't have been working, but still offered Phenomenal service. Verizon Should offer more realistic PDO/Sick time for employees.

Jordan Toupin

16:10 02 Oct 18

Ashley was so very friendly and patient with this old lady, she went over and above what is expected of an employee. I am loving my new phone. I wouldn’t go to anyone else after having an Ashley experience. She’s the best of the best.❤️

Linda Bredbury

21:20 06 Sep 18

Graham was great ! Very knowledgeable about the product .

raymond michael campbell

19:37 20 Aug 18

Lisa was very knowledgable and helped me choose the right phone. She checked with me the next day just to be certain ny phone was working since I converted to Verizon from another service provider.

Bev Jolly

19:15 30 Jul 18

Anna gave me her undivided attention.,Had great service from a very professional and knowledgeable young lady.

Joyce De Flumeri

23:04 28 Jul 18

Ashley was wonderful! She was patient and knowledgeable. This is not the first time we've dealt with her and she never fails to meet all of our needs. Actually she exceeds our expectations. Great customer service.

Kelly Dortona

01:40 28 Jul 18

Joseph was great!! Very knowledgeable and made sure we were getting the best deal possible

Tammy Butler

17:10 26 Jul 18

Lisa was very professional and courteous. She was knowledgeable and answered all the questions I asked and made sure I knew exactly what I was recieving and how everything worked

Sean Brunette

19:30 16 Jul 18

Lisa in Salem was awesome and took care of the whole family, will definitely refer our friends and family!

Pat McCarthy

22:32 13 Jul 18

Love the employees!!! So helpful with setting my parents,brother and I with our new phones ! My mother made it a bit stressfull but the employees were so kind and handled the situations perfectly! S/o to Lisa and Ashley for helping us and being amazing!!! Same with the president and Neil for being there to assist! I love my new iPhone 🙂

Cassie McCarthy

20:05 13 Jul 18

Graham was extremely helpful and very knowledgeable. I would recommend buying a phone there. I love my new iPhone!

Sherry Streeter

19:33 07 Jul 18

I had the best experience in the Salem NH store the representative's name was Anna she was absolutely amazing. We were upgrading a phone had no correct passwords she was able to walk us thru the process and successfully active the new phone. I've been a Verizon Wireless customer for many years with 6 lines on the account and I'm extremely happy with the store in Salem on S. Broadway and the amazing service Anna gave us.

Lisa Mari

15:07 19 Jun 18

Anna was very helpful! She helped pick the right phone for my needs and transferred everything from one phone to the other with a smile.

Gary Becotte

18:12 17 Jun 18

Anna top notch Good experience she was very helpful and knowledgeable

Edward Goodwin

23:21 31 May 18

Excellent customer service!

Elizabeth St.Hilaire

23:21 27 May 18

Anna was fantastic! Great service. Great knowledge.

Donna Kelleher

23:09 22 May 18

Neil was very helpful and answered all my questions. He is very personable and pleasant.

Kim Bruno

20:04 20 May 18

I was searching for s new phone a galaxy 9...after going to another location and leaving shaking my head with the poor service I decided to try Anna's location on rt 28 in Salem n.h ...and I am so happy I did because Anna was patient in all aspects of purchasing a phone and making sure I understood the services and charges and explaining a promotion that was running..she even helped me with a problem I was having with my current phone!.I left after spending an hour with her confident that I would most likely return after sleeping on all the information she had provided to me....and return I did...she is fantastic! Her patience and kindness is such an asset to your company...if you are technically challenged..as I am..this is absolutely the person you need !!

Dolores Gilbert

20:54 03 May 18

Always great service!

lynda derouin

02:00 01 May 18

Me and my wife stopped in to check if we were ready for an upgrade on our phones at 7:30 at night they closed at 8 pm , we both were ready for an up grade and we said we would be back tomorrow because the store was closing at 8. She said no worries I will take care of this tonight if we wanted, so we stayed and got our new phones both of us , we didn’t leave the store till almost 10 pm and she was so knowledgeable about everything which made it a pleasant experience. She treated us like it was her own store , it was an amazing experience with her and I don’t know if the people there realize what they have in her as an employee, we had a lot of laughs and felt very comfortable with her and her personality was amazing, we were so glad to meet her and I couldn’t give her enough stars on here that’s how we felt , all I can say I don’t know what she makes there but she definitely deserves something extra for our experience, I will be back in the future and hope she is still there , can’t thank you enough Carmen for all your help for two older people with busy schedules, it was great meeting you and a pleasure, good luck to you and your husband and your future 🤗

Bob Perreault

02:45 22 Apr 18

The service was great! Thanks Neil for the new phones.

Mike Couture

04:23 02 Apr 18

I was very disappointed you won't do comparable pricing on phones.

Janet Saulnier

18:12 17 Mar 18

Nicole was an awesome help for settings on my phone!!

David Ricker

20:11 12 Mar 18

NEIL was very HELPFUL .I was not sure whether to upgrade my phone,but he was patient & took the time to answer all my questions .I really appreciate the great service & I am very happy with my new phone. Thank you Niel !!

Jackie Callahan

19:24 02 Mar 18

Neil was very helpful and did a great job of getting our confusing setup done correctly.

John Bachner

19:38 24 Feb 18

Martin .I do appreciate doing business with you .You are amazing. Thank you very much for your help.

bernadette kimani

20:01 23 Feb 18

Martin was awesome!!! So knowledgeable, friendly and helpful!!! Will definitely be coming to see him for all our Verizon needs~ so nice to feel like a valued customer instead of just an account!! Thank you Martin!

lori allen

18:13 21 Feb 18

Ashley was an excellent sales representative for Verizon. She was patient and kind, and very knowledgeable. I feel extremely happy with my purchase and received many extras I did not anticipate. I would love to come back and receive assistance from Ashley anytime!!

Candace Tharrett

16:18 20 Feb 18

The sales rep that helped me today was very helpful and very nice. She did an amazing job guiding me through the process of getting a new phone.

Thomas Goggins

20:29 10 Feb 18

Great service....my new go to store

Bill MacDonald

19:49 10 Feb 18

Neil and Martin were an unbelievable help. I would highly recommend going to them. They were professional, courteous, and knowledgeable. Great job👍

J Newt

19:18 09 Feb 18

Martin Bush was my sales rep and he did an extraordinary job throughout my sales process. I would highly recommend him to anyone shopping for a new cell phone.

Patricia Deluccia

19:45 05 Feb 18

I dealt with both Martin and Neil, and it was a great experience. I went in to purchase an iPhone X for my son, and was greeted with friendly, professional, courteous, and knowledgeable representatives. I had actually gone in after responding to a text that Neil had sent about it being time to upgrade the phone. They were an absolute pleasure to deal with. The location is convenient with plenty of parking. IM Wireless in Salem, NH is my store!

Leslie Evans

20:02 04 Feb 18

Neil did a very good job

William Morin

17:18 29 Jan 18

The service was excellent! My phone was stolen and had to be replaced. Nicole helped me set up the replacement phone. She was so helpful and pleasant. After having the terrible experience of getting my brand new phone stolen, it was such a relief to be up and running so easily and quickly! Thank you so much!

Mary Jane McNeil

00:05 29 Jan 18

This is the best Verizon store I have ever been to! All the staff is so helpful and courteous. When we had trouble with one of our rebates, they went out of their way to help us get this resolved. We had already spent a lot of time trying to get this taken care of with Verizon to no avail. The staff here was such a blessing!

Amy

23:55 28 Jan 18

Very patient and helpfull, no wait time for help. Will be coming back.

Evan Swinerton

22:39 28 Jan 18

Martin good job helped me at my phone working again

Ann Mccoubrey

23:11 27 Jan 18

The Sales Rep, Neil was fantastic. Extremely knowledgble and professional, great customer service here. Very pleased switching from IPhone 6 to a Samsung Galaxy Note8. Goodbye Apple, for now. Neil sets up everything and is very personable, no high pressure sales here, just great customer service.

Scott Thagard

16:34 27 Jan 18

I cant say enough great things about this store and retailer! We dealt with Ashley Colbert. Myself, Mom & Sister all had to upgrade iPhones and deal with switching phones and backing up. She was amazing and so knowledgeable of every product in the store. So was so kind and so sincere in her help. Please go see Ashley for your service! Though the whole store was so kind and so nice, very clean and organized!

Shana Silva

02:55 24 Jan 18

Everyone is so helpful and there was no wait time! Great atmosphere in this location!!

Nicole Baillargeon

19:28 22 Jan 18

Neil is awesome I see him for any questions I have

Kathy Martineau

22:18 20 Jan 18

Neil was very patient with me. Excellent service.Always the best.

Edplumber Kelley

19:51 19 Jan 18

Martin was extremely friendly and professional! Didn’t feel pressured into anything and Martin was very helpful with any and all of our questions. Great 👍🏻 to meet you Martin, keep up the good work!!

Suzie-Q Wormald

18:12 16 Jan 18

Ashley Colbert was wonderful. Very helpful and patient definitely 5 star

Mary Almeida

17:20 14 Jan 18

Martin and Jeremiah were most helpful people I've ever dealt with, awesome!!

Tom Grenier

21:26 10 Jan 18

Neil had the patience to deal with a 4 phone switchover for us. Amazing! I will definitely be coming back for all my phone needs!!!

Kim Reeby

22:52 06 Jan 18

My husband and I spent this morning jumping on an awesome one day Samsung Special at the Verizon Store on 28. We had the best service and experience working with Neil Cote. He is extremely knowledgeable and patient. If you are in the market for a new phone stop in and ask for Neil. Happy New Year everyone.

SHARON INZA

19:46 01 Jan 18

Jeremie was so amazingly helpful!

Kelly Rose Sarno

17:05 29 Dec 17

I was not familiar with "Authorized Retailers" for Verizon Wireless, but when I did a search for a location to get a new phone at - this one came up and when I saw it had glowing reviews - I did a little research on these "types" of locations and found that my experience should be nearly identical (if not better) than visiting a Corporate store. I am glad I ventured out of my comfort zone. Neil was wonderful in providing service and laughter. He was incredibly helpful and answered all of my account questions. I absolutely love my new Pixel 2. I will definitely return here when it comes time for an upgrade.

Samantha Noonan

03:09 29 Dec 17

Neil was very funny, welcoming, and helpful! Thank you so much for your help!

Cherie Pryce

20:02 27 Dec 17

I stopped in last night right at closing and jeremie the manager welcomed me in even though it was a Friday night and I’m sure he wanted to go home. But very kindly offers to stay. Set up my new phone and guide me through the steps. He was kind and very helpful. A great role model to any new employees pursuing working in customer service. I was very happy and will go back there always. Laurie. Couture.

Rylee 205 Couture

06:06 16 Dec 17

Graham was very efficient. Glad Verizon is centrally located for Hampstead residents

Anne Dean

21:04 11 Dec 17

Made sure we had everything we need and more. Great experience

Steven Kennedy

18:48 22 Nov 17

Jeremie was awesome! It was an easy transition from an android to the iPhone 8

Alison Hathaway

23:42 01 Nov 17

Jeremie Fortier gave awesome service! Highly recommend for all your wireless needs.

Brandon Maclellan

23:32 01 Nov 17

Neil cote is the most helpful and knowledgeable guy I’ve ever dealt with.I have followed Neil and he is actually why I am a Verizon wireless customer.I recently purchased an iPhone 8+Neil was amazing!!!Walking me thru the process of transferring data from old phone to my new one.He also checked out what was the best plan for me.He is the best sales associate. Even tho there was a managers meeting, and someone out sick, Neil took control of the showroom made sure everyone walking in and calling on the phone as taken care of.Neil is a true gem.He knows his stuff!! I was in and out in what I would consider a very reasonable amount of time .Neil is always available to answer any questions I have.Verizon IM Wireless you are lucky to have Neil Cote.I know I have and will continue to refer my friends and associates to him and your store.Thanks again Neil,Great Job!Doug HaynesLoyal Neil Cote follower and Verizon customer

doug haynes

17:19 20 Oct 17

I came in thinking I needed to purchase a new phone and to my surprise Jeremy was able to fix my phone! The staff was professional and extremely helpful. Thank you for taking the time to fix my problem.

Janine Boulanger

23:37 18 Sep 17

Nicole is very knowledgeable and friendly.. She helped me with the initial question I went in with then showed me how to set up all the cool features on my phone.

Pam S

18:31 16 Sep 17

Excellent costumer service

sam crosson

14:51 16 Sep 17

I had a terrific experience in this store yesterday. Nicole and Jeremie could not have been more helpful. They not only fixed the problem I was having, but cleaned out my phone and it now works better than ever. I appreciate the amount of time they spent with me and the information they provided. Thanks Nicole and Jeremie!!

Paula Palmer

13:12 14 Sep 17

Great service, will come back again because Ashley was great!

Paula Jalbert

16:37 10 Sep 17

Great and friendly staff. Would recommend.

Thomas Schmidt

23:10 08 Sep 17

The Manger is the best ever please go and see her !!!! Shelby she rocks I have been to the Andover and North reading horrible places this is the place to come!,,

Patricia Stevenson

15:26 22 Aug 17

Shelby was very knowledgeable and pleasant in assisting us with our new phones. I would give her a 10.

Conrad Anctil

20:30 15 Aug 17

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