Verizon Authorized Retailer in Thomaston, ME

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• Trade in your old phone & Get instant credit
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Verizon Authorized Retailer - IM Wireless

4.8

Based on 159 reviews

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Excellent customer service!

Ginger Poland

17:59 01 Mar 20

My husband and I bought new Android cell phones. We ended up having to make a 2nd trip to the store because of additional questions. Our initial sales person was not working that day so we received help from Gaven. He was beyond amazing. He answered every question and solved every problem. These people are great. Anyone will help you whether they sold you the phone or not. I hate change and have no patience, and I couldn't have gotten better service. You can't go wrong with anyone in store. Gaven, however, went over and above what I would call good service. Gaven, you are outstanding.

Susan Merriam

22:10 27 Feb 20

This place is always there when I need it and they do whatever they can to resolve my issue. Lyric helped me over the weekend; she went above and beyond and made a stressful time (lost phone) fun.

Amber May

17:12 03 Feb 20

Came here to get take care of some phone business and guess what, they did it. Very easy visit and the workers know what they are doing. They were friendly and were able to help out with what we needed.

Ryan Economy

19:19 01 Dec 19

Amazing experience definitely recommend A.J!

Cheyenne Miller

19:36 25 Nov 19

My husband and I worked with Jerod in purchasing new iPhones. I’ve been to other Verizon stores and have never been so pleased with the sales associate. Jerod is outgoing and very knowledgeable. Everything was explained in detail. 1 to 10 I would have to say this experience was a ten.

darla barker

20:53 04 Nov 19

Shelbe was very knowledgeable, friendly and made the process of getting a new phone quick and easy! Thanks Shelbe!

Kimberly Purcell

17:58 09 Oct 19

Got a new phone. $150 bucks. Big upgrade for me. But not all my contacts transferred. Hmmmm

chris farthing

01:16 02 Oct 19

Shelbe was super nice, really friendly and knew her stuff.

Shawn Rodgers

22:08 01 Sep 19

Staff is friendly & knowledgeable. Willing to help with problems. Nice clean space, good parking.

Terry Fleming

01:08 19 Aug 19

Jared done an amazing job with helping me get a new phone I love my new Google pixel XL 3 thank you Jared he was very kind

US CELLULAR

22:51 17 Aug 19

Jerod was the only clerk on duty that morning, but he treated me as if I were the only customer in the store. I appreciated his honesty and helpfulness.

Pamela Townsend

18:03 11 Aug 19

Good service and phone is amazing! 😍

Genie Chase

14:10 09 Aug 19

Lyric is dope af, and she helped me pick out the best calculator .

Christian Fisk

20:48 04 Aug 19

Was very happy with the service I was given, the team at this location was very helpful, =D

Nathan Pitts

18:29 26 Jul 19

Thank you all for the GREAT customer service!

Melinda Bassett

02:14 18 Jul 19

I was very pleased,with the help Lyric gave me and her associate also,thank you so much!!😀😀😀

James Trembley

03:16 12 Jul 19

They have phones! There are a few great staff here. I always walk away with what I want and they only pay attention to my needs during my entire vist.

Christopher Noice

21:50 16 Jun 19

I went into the store both Tuesday and Wednesday evenings. The first day, I explained my issues and Jerod went over everything in detail. He gave me wonderful advice. His extensive knowledge of the products, his professionalism, and his friendly demeanor convinced me to switch carriers. The second day I was waited on by two girls, they were both professional and friendly. Very helpful. I'm so glad I switched to Verizon!

Christine Bryant

13:20 30 May 19

The service I received was friendly and saved me money. I went in knowing that I needed a new phone. I didn't expect that before I left they would save me money on my monthly bill. That's exactly what they did. They reviewed my account and showed me how I could save some money.

Nathan Gross

15:07 23 May 19

Evelyn was great, made it quick and simple just how I like it!

Travis Trask

03:08 23 May 19

I apologize if I'm misspelling her name but Evylne was incredibly knowledgable and handled the process of replacing my older phone expertly.

Julie Powers

17:21 19 May 19

Shelby is the only one I will do business with. No offense to other employee but Shelby is the best on there

sn0wy 3003

16:49 30 Mar 19

Very helpful

Jake Dodd

16:15 12 Feb 19

Was very helpful and solved my problem quickly !

Julianna Smith24

20:54 10 Feb 19

Logan was great and knew her stuff

nancy minton

15:56 03 Jan 19

Very friendly. Patience. Nice job done.

Norma York

17:16 24 Oct 18

My wife and I happened to work with Shelbe to upgrade to new iPhones. She did great with making sure that we were able to benefit from the promotions we were eligible for. As well for all the events out of our control, Shelbe had great patience managing all aspects of our upgrade to new iPhones and merging me and my wife’s Verizon accounts.Thank you Shelbe!

Russell Wood

21:50 14 Oct 18

Fun team and great options keep it up folks

William Dawe II

18:38 10 Oct 18

Melissa was awesome. My phone broke suddenly, so I came in late with two kids! She was gracious and knowledgeable.

pamela schaltenbrand

18:14 06 Oct 18

Melissa did great as usual

Alexis Colson

03:01 20 Aug 18

Alexis was a real big help and I definitely recommend her

Randall Pike

22:54 12 Aug 18

Melissa and all the people here are the reason this is my favorite Verizon store now. She helped me find the perfect phone for me and she was very friendly.

Jess

23:33 29 Jul 18

Austin was polite and super helpful .Thanks

Holly Merrow

23:07 25 Jul 18

We always get amazing service. Everyone is very knowledgeable and helpful and always pleasant to work with 😊👍

Elizabeth Stanley

20:09 13 Jul 18

Austin was a great help. He is knowledgeable, friendly, competent and kind.

Kimberley Heilig

10:31 09 Jul 18

I like we got there when no one else was there, and was greeted by someone who really knew what she was doing. Even as more people arrived they were still greeted and acknowledged.A very pleasant experience from entry to exit.

Blanco Y Blanco Arts

23:19 06 Jul 18

Alexis was wonderful! Explained everything as she did it and even helped pick out my accessories! Super nice

Lynette Robinson

17:03 30 Jun 18

Mark was so fast and accurate with everything we asked. We didn't tell him but we were hoping to catch a movie and only had 1/2 and hour. Mark was able to change my plan, add a line, set up 2 phones and even offered more goods in about 15 mins.He couldn't have done any faster or he would have missed stuff.Awesome job Mark

Christopher Vinal

13:14 05 Jun 18

Alexis at Verizon in Thomaston......you rock!!!

Helen Marie Rogers

19:09 01 Jun 18

Great service

Rachel Genthner

09:43 27 May 18

Excellent service in replacing my lost phone. She answered all my questions

don grinnell

22:40 21 May 18

Great help!

Cody Billings

20:02 03 May 18

Very pleasant and detailed.

Conrad Heyer

00:03 28 Mar 18

Mariah met us at the door with a smile. I was able to upgrade my phone even though there was not one in stock in the color I wanted. Mariah was on the phone with a local store and had one in hand within 15 minutes. Overall a smooth and enjoyable experience.

Steve Phifer

22:04 26 Mar 18

We went in to the Thomaston location yesterday to finally upgrade or ancient Net10 phones of 8 years. We already knew what we wanted but Melissa was able to streamline the process. We took advantage of the BOGO promotion for the Galaxy S9. It was quick, painless and we got exactly what we wanted at a great price! We even got some laughs in the process. I would definitely recommend!

Heather Wolfe

21:07 18 Mar 18

Awesome service, actually in and out faster than I was expecting.

Skip Lemar

21:03 18 Mar 18

Excellent service with knowledgeable and friendly staff that made upgrading my phone as painless as possible.

Erin Desrochers

22:08 02 Mar 18

I was extremely impressed with the service that I received from the Thomaston Verizon store. I had a difficult technological situation and Iris bent over backwards to resolve my issue and facilitate my purchase. I would definitely recommend this facility.

Patricia McDonald

17:10 18 Jan 18

Thank you to Iris, Abby and Mariah for helping me get a warranty replacement on my iPhone!

Vance Miller

21:10 03 Dec 17

Melissa and Abby did a fabulous job helping us switch to Verizon. We had several questions and they helped with new phones, jet packs, and service. We can't say enough about the staff in Thomaston and the excellent service.

Jim Olmsted

15:12 02 Dec 17

I want to thank Melissa for her excellent assistance yesterday when I bought my iPhone 7. Thank you ! Penny Stevens

Penny Stevens

18:57 25 Nov 17

No waiting.. completely set up what I needed. Much more helpful that any of the corporate stores.

Bill Clark

16:22 17 Jun 17

Jean was a help. I got myself and my husband a new phone and a tablet. Thanks again for all the help.

Loiuse Henderson

17:06 27 May 17

Jean was awesome got a new iPhone 7 plus from him. He also went above and beyond to help a customer he was working with while I was here to get his spectrum email setup. Wish he would stay in Maine forever.

Stephen Sukeforth

16:22 18 May 17

Jean was unbelievable, I purchased my phone and no one could figure out my Spectrum Email new server but he took great care of me. I highly recommend the Thomaston Store

Bert Witham

16:05 18 May 17

Came in with a broken IPhone 6 and left with a new iPhone 7. Thank you Leo for your hard work this morning

Seth Batty

14:22 16 May 17

Jean was a excellent help. Just went in for a quick question and he above and beyond to answer questions I didn't even know I had to ask. Thanks again Jean.

Rod Cook

14:13 15 May 17

Mr. Damien did a remarkable job for me 100% plus... Thanks

Michael Louis

22:25 27 Apr 17

Damien was very helpful in setting me up with a new plan and new phone , he made me feel I was in a comfortable

Michael Spear

18:36 27 Apr 17

Had a terrific experience at verizon with Cody. Was able to reset my phone as it failed to recognize I was now in Maine. He is personable, professional, extremely, knowledge and a pleasure to work with. And my phone is up and running again. Thanks Cody.

Nancy Haviland

17:38 25 Apr 17

Jeremiah Gray has been very helpful every time I have been in.He is very knowledgeable and courteous and willing to go the extra. Always a very Friendly atmosphere. The store looks amazing, very energetic staff and Management team!

Monica Dorr

21:08 30 Mar 17

Jeremiah was super helpful! He answered all of my questions within minutes! I would strongly suggest this store! Very quick and professional!

Michelle McCorrison

20:37 30 Mar 17

Service there is unmatched. Cody got me into an upgraded smart phone for less a month than I was paying for a tracphone. Always nice to go in and have someone treat you like a friend.

Aaron Maxwell

19:56 30 Mar 17

I just wanted to say, my time spent at this location was well worth it. For not being a local or a regular at this store, I was treated like a valued customer. Very welcoming attitudes, and helped me save money which is ALWAYS great. Jeremiah is THE MAN!

Josh Bassett

19:31 30 Mar 17

Amazing people to work with, very educated in their products always fast and friendly.

christopher hast

19:27 30 Mar 17

Always excellent service at this location. All staff members are friendly, helpful, extremely knowledgeable and go out of the way for their customers. I would recommend this location for your wireless communications needs

Pam Gray

17:32 30 Mar 17

The Verizon wireless store was Very Very nice

Laurie Young

18:36 11 Mar 17

Great service and awesome sales employees. Very knowledgable. I will definitely go again.

Heather-Rae Steeves

22:13 02 Mar 17

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