Verizon Authorized Retailer in Westford, MA

Reasons to Shop here!!

• Trade in your old phone & Get instant credit
• Friendly & Knowledgeable Staff
• 14 Day Price Match Guarantee to VerizonWireless.com prices only
• Dedicated small business support
• Free account analysis

Store Specials

• $5 off any purchase of $30 over or more
• $10 off any purchse of $100 or more

Verizon Authorized Wireless & Fios Retailer - IM Wireless

4.2

Based on 240 reviews

See all reviewsWrite a review

Friendly, knowledgable, efficient, polite and appreciative of our business.

Scott Topjian

16:45 11 Jan 20

On a scale of 1-10 - Deanna was a 12!! She was outstanding setting up my new phone - I was nervous as I was leaving the country on vacation soon. She bounced back and forth with me and a few other customers but it still felt like personal service. Thank you!!

Pozerycki Arpino Realty Team

02:51 11 Jan 20

They were very helpful with us switching over to a new plan

brian smith

21:37 08 Jan 20

Deanna was awesome. While she took care of my new phone transfer she helped about six other customers. She did this all seamlessly without skipping a beat. Multitasking in retail is most difficult and Deanna nailed it.

Steve Foss

20:56 05 Jan 20

Very helpful

John Paul D

21:11 03 Jan 20

Can't thank Devlin enough for helping us transfer my old cell number to a new phone. While this process sounds EASY there were some unanticipated complications that made things quite challenging and required about 45 min. of phone support. Devlin was pleasant, highly skilled and determined to finish the process until things worked smoothly all of which we truly appreciated. He's a credit to the IM Wireless Store in Westford!

G Grant

17:05 22 Dec 19

I had the BEST experience with Kyle the other night. My phone screen randomly stopped working right before the westford store was closing and when I arrived at the store in a panic, he was extremely helpful, patient and kind in helping me to get into my account (which ended up being a process on my end) and helping ring me out a new phone as the store was closing so that I was not left phone-less. Being in the customer service industry, I truly appreciated this service and was impressed by it.

Ashley Beck

19:13 14 Nov 19

Eric, Kyle and Costas helped me out quickly, efficiently and professionally. I came in with questions regarding my wireless plan and FiOS options. They actually dealt with both at the same time and got me pricing that was competitive with the competition while providing improved services! I left a thoroughly satisfied customer.

Ray Moreau

17:57 26 Oct 19

Awesome Service!! Awesome Guys!!

Jeanne Hurtz

19:27 23 Oct 19

Super experience at this store! Kyle was professional and helpful. I was in and out in minutes 😊

Jennifer Saber

21:20 18 Oct 19

Eric ported my phone from another carrier with courtesy and humor. I greatly appreciate his help.

susan snyder

19:12 16 Oct 19

Eric was very helpful and friendly! Made the experience very quick and easy.

Hope White

19:13 12 Sep 19

The people in the westford branch are extremely helpful and patient

Pat Weismann

17:09 01 Sep 19

Eric did a great job resolving problems with my phone and upgrading my plan. Get that man a raise.

Stephen Ray

20:08 22 Jul 19

Paul was extremely helpful and informative with my sale of my Samsung phone. I appreciate his awesome customer service. Thank you again Paul!!

Linda Cecchinelli

19:18 11 Jul 19

Such a great experience. Knowledgeable and kind and the process went quickly and smooth. Highly recommend this branch!

Charlene Ketcham

13:17 08 Jul 19

He was awesome! Funny and very sweet and smart. I was able to do things while he was here without worry. Please tell him thank you again

Kelly Marsh

19:36 14 Jun 19

The owner and management run this business with a "Customer First" mentality and have high standards for this. Their focus is making sure what they are recommending fits the customer like a glove, not what is best for the business and salespeople. I would rate them 10 stars if I could!

Kevin Garnick

17:42 14 Jun 19

Eric was so patient with me and he had everything that I needed, help me a lot! I left the store so happy and satisfy! Thank you so much Eric!

Francielle da Maia

16:52 10 Jun 19

Helpful, quick and easy. Couldn't ask for anything more.

Jimmy Guarnotta

18:59 08 Jun 19

PEOPLE ARE AWESOME WESTFORD VERIZON DONNIE HELPS SO MUCH YAY.

Gail Landers

20:07 03 Jun 19

Great experience replacing a cell phone. Super helpful and friendly staff. Eric explained each option carefully and completely. Great, knowledgeable staff.

Elizabeth Hoermann

18:47 25 May 19

The wait was kinda long, but the worker we had was very nice and patient

Allison Jensen

02:43 24 Apr 19

Paul spent all the time needed to get us set up and happy with our new Verizon service, our new phones, and accessories. He went above and beyond!!

Andrea Coyle

21:51 13 Apr 19

I highly recommend this Verizon authorized dealer. Deanna and Eric worked diligently to untangle afew complicated issues with Verizon. Much easier and more pleasant than getting lost in Verizon’s phone system or website! Thank you!

Nancy Leonard

21:05 08 Apr 19

The people were very helpful and answered all of my questions when I neede to replace my phone. It was a much better experience than other Verizon stores in the area. I was very pleased.

McKenzie Clark

15:58 04 Apr 19

Devein was very helpful and patient as I transitioned from my old iPhone 5s to a new iPhone Xs.

Judy Heron

15:56 02 Apr 19

Very helpful staff, friendly and knowledgeable about the products and service. I was very pleased with this gentleman ‘s willingly assisting me in pairing my new phone for use in my car. Thank you very much.

Fred Dufault

02:35 26 Mar 19

Paul deserves a 6! Professional, courteous, great honest recommendations and attention to detail.

Janet Morano

19:40 14 Mar 19

These guys are fantastic . I've been using them for years and their service and product support is unparalleled.

Alexander Vuckovic

12:43 11 Mar 19

Paul is your guy! He was so patient and gave great recommendations on different ways to upgrade my phone. Best experience I’ve ever had in a Verizon store. Heck, best experience I’ve had with a sales/ tech rep in my life.

Lexi King-Shaw

16:02 06 Mar 19

Devin was great. Knowledgeable and helpful.

Lori Coutu

03:59 02 Mar 19

They were very nice and helpful im defnitely keeping verizon

Alondra Rodriguez

18:23 15 Jan 19

Helpful staff

Joshua Rosen

13:31 14 Dec 18

very patient and kind. he spent over an hour with me setting up my new phone. If I need further assistance, I will definitely ask for Devlin

haley gallagher

01:39 08 Nov 18

Devlin was amazing. Really on top of his game, very helpful and knowledgeable.

Erica Savage

18:26 05 Nov 18

Top notch customer service!

Jay Clermont

04:17 07 Oct 18

Good service.

Wai-Ki Yip

17:11 23 Sep 18

I'm from the free phone era and I only went to buy a new phone when my 4yr old phone stopped working.... So needless to say, I'm not a fan of shopping for phones (about as much as shopping for a new car, ugh). But Deanna at Westford Verizon made it a great experience! Her extensive knowledge of the products and services made a purchase I was dreading into one I was excited about! I left with a great new phone and accessories without blowing my paycheck... I would absolutely recommend this store (and definitely ask for Deanna) whether you're like me, on a budget, or want to splurge on some great new tech! My tablet (also 4yrs old) is on the outs so I'll be back soon and I'm looking forward to it!

Tarah Hudson

22:39 17 Aug 18

It was a great experience all thanks to Tyler Borton who helped me out. That guys great. Friendly, knowledgeable, great service. I'll be getting my accessories there from now on.

Paul Simeone

17:50 10 Aug 18

Outstanding service. Really expressed that he had your best interest at heart. Saved me a lot of agony by being able to recover,what I thought,was all lost contacts, pictures videos, and apps. Nothing but extremely pleased with the service.

Dan Sturtz

20:12 31 Jul 18

Eric was very knowledgeable and was able to help me in a timely manner. I highly recommend this verizon store.

Steven Kanniard

19:32 31 Jul 18

Deanna worked with us when we bought our first cell phone years ago and we always try to have Deanna help us when we have cell phone issues. She listens carefully to our concerns and always advises us appropriately. Never been less than 100% satisfied with her advice. Expect this will be the case with our current cellphone purchase.

David Hirschel

18:58 29 Jul 18

Dylan was a great help when I needed to purchase a new phone during a very difficult situation. He made an otherwise unpleasant experience quite easy and painless, with a smile on his face and continued to ask how he could help.

Lisa Conlon

19:04 26 Jul 18

Great experience at Verizon IM yesterday. Eric switched my line to a new service and set me up with a new phone. My experience was effortless and straightforward. Would definitely recommend the Westford location!

Alyssa Bornstein

00:11 12 Jul 18

Helpful staff yet the traffic in the parking lot was beyond frustrating.

Sol Cohen

10:35 24 Jun 18

Verizon Wireless in Westford is an awesome store. They go above and beyond and give exceptional service. Getting a new cell phone was easy, efficient and quick. Thank you Imran and Deanna!!

Carla LeClerc

01:10 23 Jun 18

Imran is the best when it comes to wireless. He is very knowledgeable and pleasant to work with. Over the years I have also worked with a few other people at IM Wireless and find them to be the same. Just recently worked with Brent and he was pleasant and knowledgeable and had my new phone and iPad up and running smoothly in a reasonable amount of time. I would highly recommend IM Wireless for all of your wireless needs!

Perry Gould

21:18 21 Jun 18

Customer service is amazing.

diana cannella

04:12 07 Jun 18

Efficient, knowledgeable and courteous staff helped with replacing a broken phone. Was on my way home with a new phone in a short time !

Farhad Vazehgoo

19:31 31 May 18

Some of the best customer service at any Verizon store.

Dylan Hentch

19:40 28 May 18

Definitely one of the best Verizon stores I've been to. Based on my experience, everyone there knows what they're talking about and they look out for your best interests.

Ian Anderson

02:05 21 May 18

Jeff did a great job and had all the answers to any question I could think of.. I am very satisfied with the service I received, and I am not usually satisfied with the service I get ANYWHERE

Kevin Cormier

14:39 18 May 18

Very helpful, got a great phone!

Susan Sollows

00:08 12 May 18

Had excellent experience. Met and exceeded my expectations. Deanna was very helpful and got me up and running with new phone.

John Tsirovasiles

20:06 25 Apr 18

What great service I got. Eric even stayed well after closing hours for us. I had both my kids with me and the employees were great with them. Thankbyou

VuxVux Landers

19:04 09 Apr 18

My agent was very knowledgeable, listened to my concerns and needs and helped me get a really nice phone.

Peter Tracy

00:56 08 Apr 18

Jeff was extremely helpful and made this process very easy.

Sheri Flanagan

19:44 07 Apr 18

Jeff is very helpful

Mike Plante

20:58 05 Apr 18

Jeff was very helpful today, he truly takes his job seriously and does a great job with explaining things in a patient way to ignorant smartphone users like myself. Thanks Jeff!

Lisa Guimond

22:18 31 Mar 18

Plenty of help and even got a free tablet!

Jennifer Swanson

14:35 29 Mar 18

I recently upgraded my phone plus had to change my international plan. Jeff was fantastic. Super knowledgeable and low pressure. Transferred all my data and helped configure everything I needed for work. Thanks Jeff for putting up with all my questions!

Karen Jasmin

14:59 25 Mar 18

Everyone was friendly and eager to help out. Brent was informative and very helpful whenit came to all aspects of buying a new phone. I would recommend anyone to go to this establishment and work with any of their associates.

Louise Marie

20:11 20 Mar 18

Just saw Jeff! Super helpful and great service! Thank you 😁😁😁

Fancy Purpledazzle

20:30 14 Mar 18

Staff was knowledgeable and courteous. The help we received adding a line and purchasing a new phone was top notch. Store is clean and well organized.

Erik Sundermann

21:00 10 Mar 18

Jeff was fantastic. Extremely knowledgeable and helpful. I wish everything in life was as easy as Jeff made getting new phones.

David McCuin

18:50 27 Feb 18

Jeff was Extremely knowledgeable and extremely fast and got me in-and-out as fast as possible 2 thumbs up

MICCIANTUONO FAMILY

18:25 25 Feb 18

Very helpful and polite. No hassle

Anne-Louise Tangring

20:01 16 Feb 18

Professional,curteous with a smile.I haven't been this surprised with a transaction at Verizon EVER. Very patient with my mother!!!!

Maddy Mind games forever

12:43 02 Feb 18

Great help receivedThank you for your patience!

Violet Dagdigian

20:10 20 Jan 18

Graham was very patient, helpful and had us laughing the whole time. Will definitely return to this location!

Susan Johnson

17:32 19 Jan 18

He was knowledgeable and very helpful. He was more concerned about getting me the right phone for my needs then selling me something I Don't need. A+

John Bell

20:36 04 Jan 18

I found staff knowledgeable & helpful. No excessive pressure to sell phone accessories.

Richard Sickels

01:03 27 Dec 17

Outstanding service!!! Jeff and team are awesome! 5 stars all around!

Wendy Welsh

16:56 19 Nov 17

Very good service will recommend him to my family and friends. Worked hard to make sure I was satisfied.

Thomas Walsh

17:40 10 Nov 17

We had a fantastic experience with Jeff today. He helped us all upgrade our phones and he was super professional, laughed at my husband's corny jokes, didn't rush us, explained everything very well and we enjoyed him very much! Thanks Jeff!

Stephanie K

21:34 05 Nov 17

Jeff Olszowy was a patient and knowledgeable salesman. HE set up my iPhone and tablet with all the necessary programs in order for me to operate. I am 81 and slow. To catch on. HE GAVE ME confidence, He came to my house because I couldn't get on the Internet. That was above and beyond caring service. Please recognise hI'm for this extraordinary service.Joy Chadwick

Joy Chadwick

19:16 17 Oct 17

Great experience with Jeff at Verizon! He was knowledgeable, efficient and answered all my questions. Jeff made replacing my phone easy! I would highly recommend him...he even delivered my new phone to my house...how's that for service?! Thank you Jeff!!!

Susan Selway

23:02 07 Oct 17

I had a great experience with Jeff at the Westford Verizon store, he went above and beyond with his product knowledge, friendly demeanor, and really low pressure. All around a five star experience!

Adam Joyce

15:33 26 Sep 17

Awesome. Great service. Very knowledgeable.

John Bielefeld

15:59 20 Sep 17

Great experience. Thanks!

Rebecca Kamieniecki

23:05 16 Sep 17

Very good experience. Very helpful

Michael Durkin

15:11 09 Sep 17

Jeff w as great did everything we asked and more. Highly recommend

Andrew Robinson

18:32 03 Sep 17

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