Location Category: stores
Verizon Authorized Retailer in Wilmington, MA
Reasons to Shop here!!
The store owner Sanat was fantastic! I had trouble setting up a new account and he was very understanding and worked with me through many phone calls to the company. I would highly recommend this store for all of your cell phone needs.Rebecca Duncan17:29 13 Dec 19Anna makes it happen every timeEd Lord22:19 02 Nov 19Unbelievably professional and very good dude all around v is the manKeith Rogers17:43 20 Oct 19They were very helpful I'm 100% satisfied with the service at this locationTony Benton17:57 09 Oct 19ANA WAS THE BEST EMPLOYEE I HAVE EVER DEALT WITH AT THIS VERIZON STORE EVER. If she’s not already running that store then she should be. Maybe even several. I’ve recommended everyone I know to this store and all of my friends want to deal with Ana as well. She made a normally painful experience incredibly simple! Thanks again Ana!Brandon Gostanian23:39 01 Oct 19Very knowledgeable. Very patient answering all my Questions. Very friendly.rich chrisemer10:58 24 Sep 19More help that any of the othersLarry Donhoffner15:16 20 Sep 19Friendly staff helped us with our questions and made our experience a delight on our first visit.Colby Reich19:43 14 Sep 19Pretty simple and straight forward, had a good team there. If one of them was unsure they helped each other out. Will definitely be back when I upgrade might not be for another 8 years hahachristopher chicccola15:36 06 Jun 19Went to upgrade my galaxy S8+ to a S10+ Anna helped me out she was polite and I was in and out of the store within less than 1 hour with all my information transferred over to my new phone.For sure will have my buisness again thanks again. BryanBarlt14:57 31 May 19Excellent serviceRebecca Landry15:48 30 May 19Knowledgeable and friendly staff. Conveniently located. Great experience.Linda List13:27 03 May 19Five stars for Jeffrey.A great help with my new phone.Answered all my questions, explained everything about the new phone.I would recommend him.Bob Frongillo19:26 05 Apr 19SatisfactionBunyy crocro21:25 01 Apr 19I live in Haverhill Mass and commute to Wilmington store because I’m treated with kindness and respect. I have been going there for several years. Each visit they take their time to be thorough and offer me all solutions. They take the time to explain the issue or learning new products. It’s worth the trip every time. I worked with Jeffrey this past time 3/18/19 and he was so helpful and an absolute pleasure Joan RyanJoni Ryan16:21 19 Mar 19Ana was so nice and patient with me and my 3 year old. What I greatly appreciated was she wasnt pushy trying to make a sale on the latest and most expensive versions of the phones. She explained the differences between the phones but left it up to me which one would work for me. I would go back to that store and deal with her again any timeAlyse Warren17:52 11 Feb 19Very helpful in transitioning all content and pictures from droid to iPhoneCharles Goodhue21:42 03 Feb 19Went here to solve a problem I could not fix will Verizon on line. I met Valdo Nelson who went out of his way to help correct the issue. Which spent over an hour to fix. My thanks to Valdo and highest recommendations.Larry Donhoffner21:12 27 Jan 19Very helpful and knowledgeable.Denise Smith14:33 30 Dec 18Ana was awesome she went above and beyond to help us out we really appreciate her help this location have ppl that actually care about it go for it they gonna help youJulio Milander Jr20:35 28 Dec 18I was helped by Victor on my last visit. I was purchasing a new phone and Victor was efficient and got everything done easily and quickly. He easily juggled a few things at once as it was a busy morning - at one point there were 3 people in at the same time with different issues, and he was able to handle multiple situations at once so that none of us was in the store for too long. He didn't push to sell me any extra accessories or services and he was very friendly and conversational the entire time. I have really never had a bad experience here.Jessica Rauseo16:13 27 Dec 18Ana was wonderful from the very first moment we walked in til she transfered tra info and left with two new phones.Ana is definitely an asset to Verizon wireless..Barbara French14:52 20 Nov 18Everyone working here is very nice and professional! They help you get what you need and get you out the door quick.Nicholas James Stewart19:03 22 Sep 18Dead phone, could not recall account pass word... Kyle was fast, efficient, courteous, solved the problem, sold me a great new phone, at almost the price of my previous account. Very happy I was in town although I live on the Cape.agnes knowles19:10 31 Jul 18Kyle was really patient and thorough in getting our phones up and running.Dawn Kumiega02:07 27 Jul 18Was the best experience we had so far with Verizon Kyle Storey was so helpful he helped us set up our phone's very perfectional all in all just an awesome experienceJOAN JONES17:25 30 Jun 18Thank You Ana!!! When I walked in to IM wireless with my 3 year old Galaxy note 4. It was barely functioning. Had no space to update my apps. I was totally dreading the experience. I do not do well with change or technology for that matter. I explained to Ana, and asked her if she was up for the challenge of this customer and with my limited phone knowledge. All I can say is I'm so glad it was her that waited on me! She was absolutely wonderful and patient with me. My experience was Amazing! She is a credit to the wireless company! I left there with a new Galaxy S9 and am very comfortable with using it. If I had known the transition would be this great, I never would have waited and used an outdated phone for so long! THANK YOU SO MUCH ANA!!!😊Victoria Holmes20:07 23 Jun 18Ana was patient knowledgeable and extremely helpful.Pete Mullarky23:05 10 Jun 18Ana was great! Smart, professional, a pleasure to work with.Bill Greenberg16:12 10 Jun 18Great experienceFabrice Kabore01:31 03 Jun 18Anna was awesomeTony Sala21:09 03 May 18Anna was exceptionally helpful, knowledgeable & patient.Followed up on everything she indicated she would after initial meeting.Robert Oliveri21:22 30 Apr 18Gurpiter was very knowledgeable and helpful to me in making my decision on which iPhone to purchase. His customer service skills were excellent and I enjoyed working with him.Martha Boudreau19:05 20 Apr 18Valdailme was very helpful and curtious. Service has always been great.Connie Knibbs21:19 15 Apr 18The staff at Verizon Wilmington were friendly, patient and extremely knowledgeable. Wiggan, went above and beyond to help us get set up with our new phones while maintaining a pleasant and patient attitude. My husband and I will definitely stick with this location and it’s team.Katherine Villacastin19:18 10 Apr 18Great service, wait time is minimal. They've never failed to solve any problems I may have encou tered.Sue Xiang09:20 18 Oct 17Provided AMAZING customer service!Kevin Coneeny17:28 29 Apr 17Very quick and easy 🙂Matt Vaughan15:17 13 Apr 17I've been here twice in the last two months. Elvin and Sean helped me buy and switch phones and phone numbers around on my account in under 30 minutes each! Including contact transfers! So extremely helpful! Sean thank you for your help today, so glad I stopped in.Susan Splaine18:42 08 Apr 17Got 2 phones upgraded. Great customer service and attention to detailChris Weaver18:52 01 Apr 17Awesome. Super fast super helpful.Rachel Gerhart15:09 01 Apr 17Great place.. very helpfulDemetri Papaporfiriou17:51 29 Jan 17Very good to deal with. Extremely efficient and helpful. I will recommend this store to my friends.Michael Morse19:31 28 Jan 17Excellent servicePamela Travers16:44 28 Jan 17Valdo was the man, very helpfulmfurlong100019:01 27 Jan 17Elvin you rock!!Kelly O'Keefe23:30 26 Jan 17All good friendly guyLarry Keegan00:57 20 Jan 17Excellent! Sean ROCK'S !! Could not have received better ServiceHenry Daly23:04 18 Jan 17Very helpful, knowledgable and extremely patient!Erin Guiney17:57 17 Jan 17Very helpfulElise Saas21:05 16 Jan 17So helpful! So professional! We've come to the Verizon store many times and always the same wonderful service!Tammie Stanford19:21 16 Jan 17Customer service was excellent.Colleen Fox17:33 16 Jan 17Best morning of my life.Chris Provost15:59 16 Jan 17Great customer service and very clean store! Sean H was very professional and explained everything perfectlyChristopher20:42 15 Jan 17Great job!!Ann Marie Brenick20:07 15 Jan 17Great help! I always have fantastic service when I come here.Robin Overton17:08 14 Jan 17Gael Great serviceRonald Moniz16:01 13 Jan 17Fast and efficient service.Jessica Gilmore01:05 11 Jan 17Service was great. Knowledgeable staff.stephen muse20:20 10 Jan 17Friendly personnel. Elvin was great 🙂 He made sure my new phone was setup perfect before I left the store.Maureen Cronin21:53 09 Jan 17SuperAwesome service! Sean from Wilmington was so helpful thank you!michelle foran23:09 03 Jan 17Been to a few different Verizon stores in the area and definitely recommend the wilmington location. They are all very nice and work fast to get you in and out without any stress.Christy Castro20:18 03 Jan 17Went in to port my boyfriend over and worked with Sean. He made the entire process easy and smooth. He remained professional while being personalble and friendly.Lauren Demoy23:16 30 Dec 16Great servicejames Healey20:17 30 Dec 16Great service!Kerry Lorino21:32 29 Dec 16Sean, was extremely helpful and professional throughout our upgrade experience. Will be back to work with Sean again.Mark Petitto20:12 29 Dec 16Fast helpful service every time... I always come here for quick, simple solutions even though it's a bit out of my way because I know the service is worth it. The staff always knows exactly what to do.Buck Oleson22:54 27 Dec 16The Wilmington store is excellent. The staff is extraordinary and professional. I have had personal experience with wiguen, Valdo and sean and they are wonderful. Great people skills and technical knowledge is an asset to your company.Gail Hoenig16:34 27 Dec 16Sean was great, great experience.Steve Villineau16:20 24 Dec 16Very helpful and informative excellent job IM wireless is a great storeJames Mastropietro15:32 24 Dec 16Sean was extremely helpful and knowledgeable and professional. I definitely will return to the Wilmington, MA store and see Sean again.Donna Dow20:54 20 Dec 16The staff at Verizon IM Wireless, Wiguen and Valdailme, were awesome! I highly recommend their service!One-on-One College Consulting20:53 20 Dec 16Very helpfulRyan Safford20:35 19 Dec 16Quick service, nice people got exactly what I needed!Jason Scheri18:33 19 Dec 16Received great assistance migrating from Samsung to the iPhone 7. Thank god they had lots of patience. Thank you!!!Jenna Lavigne17:59 19 Dec 16Very helpful and nice great guys working thereSean Macsweeney16:13 18 Dec 16Very satisfied with Wiguen's helpful service walked away happy!!Sam Moriconi21:44 17 Dec 16Great service and friendly people at Verizon Wilmington MA!Teresa Prezioso21:12 17 Dec 16This is the second time I've done my upgrade at the Wilmington Verizon; both times have been great, and my new phone is ADORABLE 🙂 Holiday deals also happen to be fantastic right now!!!!Kendal Louise19:33 17 Dec 16Excellent serviceMike McInerny19:24 17 Dec 16Been going here since they opened. Reliable and trustworthy. Sean Hamilton was helpful and friendly. I am going to continue using them for all my cell phone needs.Sharon Anderson18:50 17 Dec 16I was really satisfied with my experience at Verizon Wireless.Annie Pierreville00:27 15 Dec 16Sean helped me upgrade an older phone and was super honest and upfront about current phones and helped optimize my plan. It was a very smooth purchasing experience! Thanks!!!Stephen Sy01:48 14 Dec 16Went in and worked with Sean to switch back to Verizon from my old carrier. He made the entire process quick and easy and his customer service was spectacular. Will be coming back to this store for all my further Verizon transactions!Jim Famo21:09 13 Dec 16Easy to follow explanation of the products.David Dipasquale16:45 12 Dec 16Just left Verizon store in Wilmington and met with Wiguen Thimotee best service we ever.. he's a keeper!Debbie Currie20:56 28 Aug 16Recently had an issue with my IPhone 6...broken screen...brought it in and David C. was able to fix the screen no problem, but ended up uncovering another issue with my Voice to text...fixed that and uncovered one more thing...after going back to the store three different times I didn't think I'd be more impressed but on my last visit they helped get me a brand new phone and went above and beyond to make sure I left happy and and satisfied. Customer service like this is the reason I'll stay with Verizon.Joshua Aaron Klein22:12 22 Jul 16GREAT SERVICE.... Adam was awesome! By far the best employee I have dealt with there. He made me feel very at ease and confident in what I purchased. So happy with my new phone! He was very personable and I will never go to another verizon store again! HIGHLY RECOMMENDED.Shelby Burns19:28 10 Nov 15Made it very easy!!Robert Kent19:53 02 Nov 15The staff here was excellent! The manager Dan was a pleasure to deal with and helped me find the exact phone to fit my needs. The owner Sanat is a great guy as well and is a regular customer in my Firestone store in Wilmington. Definitely give these guys a shot next time you're in the market for a phone or accessories. I'll definitely be back.Stephen Ambra19:24 15 Oct 15Best deals in the area!Kalyan Verma16:34 23 Sep 15Sanat was very friendly, knowledgeable and helpful.Cheryl Brownell19:07 16 Sep 15Sanat and his team really work hard to get you the best deal!Jill Manganelli23:24 27 Aug 15Great Customer Service. I did not buy the phone in this store nor do they even sell the phone in this store. I came in to ask if they can help me transfer my files and pictures from my old phone to my new one the young guy over the counter (I'm so bad I did not catch his name) he did it without hesitation. Thank you!! If I or my family ever needs a new phone, this store has earned my business!Abi E21:24 27 Aug 15Received excellent service. Sanat was very helpful. Would definitely come back again.Carol Reitano21:30 26 Aug 15Every time I go there I look for Sanat cause he walks me through everything and makes it so much easier for me. He's the only one who is extremely helpful & will go above and beyond to help me out! Good customer serviceBobby Shreenan00:00 22 Aug 15Great service appreciate all the attention and patience and the new phone. Terrific!!! Thank you.Katherine Dineen22:06 18 Aug 15Katelyn was very helpful and helped me pick out a great phone.Samantha O'Leary20:43 05 Aug 15GREAT customer service!! Caitlyn was AWESOME! We had so many questions and she spend 3 days of multiple phone calls. In the end we got the correct phones, (thanks for tracking his down) accessories and plan! Thank you so much for your hard work! --The Layon's 😀Jen03:03 24 Jul 15I have been a customer of IM wireless since it opened. They have always provided the best service and attention to customers. I had a recent experience with Verizon where they messed up our account, assigning our new contracts to the wrong lines/phones, which was very frustrating. At the end of one of the contracts, Verizon claimed that I returned the incorrect phone and charged me a non-return fee. I literally spent like 15 hours on the phone with Verizon trying to resolve the issue, to no avail. I went into IM Wireless and spoke with Sanat, who was very patient with me while I explained everything and my frustration with Verizon. Sanat was extremely helpful and was able to resolve the issue for me. I highly recommend working with IM Wireless!Bonnie Hebert18:29 23 Jul 15Great service and great help. Wenter in details explaining the choices available.Terrence Riley20:48 22 Jul 15Service was excellent. Came back with questions and always got them answered for my new purchased device from this store. Very Satisfied.Judy Puls17:31 22 Jul 15Extremely friendly and very helpfulKerry Durost17:18 21 Jul 15Very helpful, convenient and friendly. My husband and I are more than satisfied with this store service... Will recommend to my family and friends! Not everyday that you get this kind of service from a phone companyPaola H23:19 15 Jul 15I have had a great experience every time i visit this store. All the employees have been very helpful and professional. I would highly recommend going to this location in Wilmington!Mike Harlow23:17 15 Jul 15The staff was able to troubleshoot changes made by another store that prevented my google maps operations.. highly recommend this store for service.Donald Davis21:52 13 Jul 15‹›
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