Verizon Authorized Retailer in Wilmington, MA

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Verizon Authorized Retailer - IM Wireless

4.8

Based on 173 reviews

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Sales associate was knowledgeable and was able to help me find a new case for my phone that fits my needs perfectly. Associate was friendly, knowledgeable and quickly solved my problem.

Stephanie P

19:23 16 Mar 20

Anna was very professional and knowledgeable about upgrading me to a nice new S10E!

John Robert Murphy

19:13 06 Mar 20

Ana is a great resource. I always seek her out when I come in and she's always cheerful, helpful and nice. Good job!

Jim Stewart

20:35 04 Mar 20

The store owner Sanat was fantastic! I had trouble setting up a new account and he was very understanding and worked with me through many phone calls to the company. I would highly recommend this store for all of your cell phone needs.

Rebecca Duncan

17:29 13 Dec 19

Anna makes it happen every time

Ed Lord

22:19 02 Nov 19

Unbelievably professional and very good dude all around v is the man

Keith Rogers

17:43 20 Oct 19

They were very helpful I'm 100% satisfied with the service at this location

Tony Benton

17:57 09 Oct 19

ANA WAS THE BEST EMPLOYEE I HAVE EVER DEALT WITH AT THIS VERIZON STORE EVER. If she’s not already running that store then she should be. Maybe even several. I’ve recommended everyone I know to this store and all of my friends want to deal with Ana as well. She made a normally painful experience incredibly simple! Thanks again Ana!

Brandon Gostanian

23:39 01 Oct 19

Very knowledgeable. Very patient answering all my Questions. Very friendly.

rich chrisemer

10:58 24 Sep 19

More help that any of the others

Larry Donhoffner

15:16 20 Sep 19

Friendly staff helped us with our questions and made our experience a delight on our first visit.

Colby Reich

19:43 14 Sep 19

Pretty simple and straight forward, had a good team there. If one of them was unsure they helped each other out. Will definitely be back when I upgrade might not be for another 8 years haha

christopher chicccola

15:36 06 Jun 19

Went to upgrade my galaxy S8+ to a S10+ Anna helped me out she was polite and I was in and out of the store within less than 1 hour with all my information transferred over to my new phone.For sure will have my buisness again thanks again. Bryan

Barlt

14:57 31 May 19

Excellent service

Rebecca Landry

15:48 30 May 19

Knowledgeable and friendly staff. Conveniently located. Great experience.

Linda List

13:27 03 May 19

Five stars for Jeffrey.A great help with my new phone.Answered all my questions, explained everything about the new phone.I would recommend him.

Bob Frongillo

19:26 05 Apr 19

Satisfaction

?cuantos subs podemos llegar? en menos de un año

21:25 01 Apr 19

I live in Haverhill Mass and commute to Wilmington store because I’m treated with kindness and respect. I have been going there for several years. Each visit they take their time to be thorough and offer me all solutions. They take the time to explain the issue or learning new products. It’s worth the trip every time. I worked with Jeffrey this past time 3/18/19 and he was so helpful and an absolute pleasure Joan Ryan

Joni Ryan

16:21 19 Mar 19

Ana was so nice and patient with me and my 3 year old. What I greatly appreciated was she wasnt pushy trying to make a sale on the latest and most expensive versions of the phones. She explained the differences between the phones but left it up to me which one would work for me. I would go back to that store and deal with her again any time

Alyse Warren

17:52 11 Feb 19

Very helpful in transitioning all content and pictures from droid to iPhone

Charles Goodhue

21:42 03 Feb 19

Went here to solve a problem I could not fix will Verizon on line. I met Valdo Nelson who went out of his way to help correct the issue. Which spent over an hour to fix. My thanks to Valdo and highest recommendations.

Larry Donhoffner

21:12 27 Jan 19

Very helpful and knowledgeable.

Denise Smith

14:33 30 Dec 18

Ana was awesome she went above and beyond to help us out we really appreciate her help this location have ppl that actually care about it go for it they gonna help you

Julio Milander Jr

20:35 28 Dec 18

I was helped by Victor on my last visit. I was purchasing a new phone and Victor was efficient and got everything done easily and quickly. He easily juggled a few things at once as it was a busy morning - at one point there were 3 people in at the same time with different issues, and he was able to handle multiple situations at once so that none of us was in the store for too long. He didn't push to sell me any extra accessories or services and he was very friendly and conversational the entire time. I have really never had a bad experience here.

Jessica Rauseo

16:13 27 Dec 18

Ana was wonderful from the very first moment we walked in til she transfered tra info and left with two new phones.Ana is definitely an asset to Verizon wireless..

Barbara French

14:52 20 Nov 18

Everyone working here is very nice and professional! They help you get what you need and get you out the door quick.

Nicholas James Stewart

19:03 22 Sep 18

Dead phone, could not recall account pass word... Kyle was fast, efficient, courteous, solved the problem, sold me a great new phone, at almost the price of my previous account. Very happy I was in town although I live on the Cape.

agnes knowles

19:10 31 Jul 18

Kyle was really patient and thorough in getting our phones up and running.

Dawn Kumiega

02:07 27 Jul 18

Was the best experience we had so far with Verizon Kyle Storey was so helpful he helped us set up our phone's very perfectional all in all just an awesome experience

JOAN JONES

17:25 30 Jun 18

Thank You Ana!!! When I walked in to IM wireless with my 3 year old Galaxy note 4. It was barely functioning. Had no space to update my apps. I was totally dreading the experience. I do not do well with change or technology for that matter. I explained to Ana, and asked her if she was up for the challenge of this customer and with my limited phone knowledge. All I can say is I'm so glad it was her that waited on me! She was absolutely wonderful and patient with me. My experience was Amazing! She is a credit to the wireless company! I left there with a new Galaxy S9 and am very comfortable with using it. If I had known the transition would be this great, I never would have waited and used an outdated phone for so long! THANK YOU SO MUCH ANA!!!😊

Victoria Holmes

20:07 23 Jun 18

Ana was patient knowledgeable and extremely helpful.

Pete Mullarky

23:05 10 Jun 18

Ana was great! Smart, professional, a pleasure to work with.

Bill Greenberg

16:12 10 Jun 18

Great experience

Fabrice Kabore

01:31 03 Jun 18

Anna was awesome

Tony Sala

21:09 03 May 18

Anna was exceptionally helpful, knowledgeable & patient.Followed up on everything she indicated she would after initial meeting.

Robert Oliveri

21:22 30 Apr 18

Gurpiter was very knowledgeable and helpful to me in making my decision on which iPhone to purchase. His customer service skills were excellent and I enjoyed working with him.

Martha Boudreau

19:05 20 Apr 18

Valdailme was very helpful and curtious. Service has always been great.

Connie Knibbs

21:19 15 Apr 18

The staff at Verizon Wilmington were friendly, patient and extremely knowledgeable. Wiggan, went above and beyond to help us get set up with our new phones while maintaining a pleasant and patient attitude. My husband and I will definitely stick with this location and it’s team.

Katherine Villacastin

19:18 10 Apr 18

Great service, wait time is minimal. They've never failed to solve any problems I may have encou tered.

Sue Xiang

09:20 18 Oct 17

Provided AMAZING customer service!

Kevin Coneeny

17:28 29 Apr 17

Very quick and easy 🙂

Matt Vaughan

15:17 13 Apr 17

I've been here twice in the last two months. Elvin and Sean helped me buy and switch phones and phone numbers around on my account in under 30 minutes each! Including contact transfers! So extremely helpful! Sean thank you for your help today, so glad I stopped in.

Susan Splaine

18:42 08 Apr 17

Got 2 phones upgraded. Great customer service and attention to detail

Chris Weaver

18:52 01 Apr 17

Awesome. Super fast super helpful.

Rachel Gerhart

15:09 01 Apr 17

Great place.. very helpful

Demetri Papaporfiriou

17:51 29 Jan 17

Very good to deal with. Extremely efficient and helpful. I will recommend this store to my friends.

Michael Morse

19:31 28 Jan 17

Excellent service

Pamela Travers

16:44 28 Jan 17

Valdo was the man, very helpful

mfurlong1000

19:01 27 Jan 17

Elvin you rock!!

Kelly O'Keefe

23:30 26 Jan 17

All good friendly guy

Larry Keegan

00:57 20 Jan 17

Excellent! Sean ROCK'S !! Could not have received better Service

Henry Daly

23:04 18 Jan 17

Very helpful, knowledgable and extremely patient!

Erin Guiney

17:57 17 Jan 17

Very helpful

Elise Saas

21:05 16 Jan 17

So helpful! So professional! We've come to the Verizon store many times and always the same wonderful service!

Tammie Stanford

19:21 16 Jan 17

Customer service was excellent.

Colleen Fox

17:33 16 Jan 17

Best morning of my life.

Chris Provost

15:59 16 Jan 17

Great customer service and very clean store! Sean H was very professional and explained everything perfectly

Christopher

20:42 15 Jan 17

Great job!!

Ann Marie Brenick

20:07 15 Jan 17

Great help! I always have fantastic service when I come here.

Robin Overton

17:08 14 Jan 17

Gael Great service

Ronald Moniz

16:01 13 Jan 17

Fast and efficient service.

Jessica Gilmore

01:05 11 Jan 17

Service was great. Knowledgeable staff.

stephen muse

20:20 10 Jan 17

Friendly personnel. Elvin was great 🙂 He made sure my new phone was setup perfect before I left the store.

Maureen Cronin

21:53 09 Jan 17

SuperAwesome service! Sean from Wilmington was so helpful thank you!

michelle foran

23:09 03 Jan 17

Been to a few different Verizon stores in the area and definitely recommend the wilmington location. They are all very nice and work fast to get you in and out without any stress.

Christy Castro

20:18 03 Jan 17

Went in to port my boyfriend over and worked with Sean. He made the entire process easy and smooth. He remained professional while being personalble and friendly.

Lauren Demoy

23:16 30 Dec 16

Great service

james Healey

20:17 30 Dec 16

Great service!

Kerry Lorino

21:32 29 Dec 16

Sean, was extremely helpful and professional throughout our upgrade experience. Will be back to work with Sean again.

Mark Petitto

20:12 29 Dec 16

Fast helpful service every time... I always come here for quick, simple solutions even though it's a bit out of my way because I know the service is worth it. The staff always knows exactly what to do.

Buck Oleson

22:54 27 Dec 16

The Wilmington store is excellent. The staff is extraordinary and professional. I have had personal experience with wiguen, Valdo and sean and they are wonderful. Great people skills and technical knowledge is an asset to your company.

Gail Hoenig

16:34 27 Dec 16

Sean was great, great experience.

Steve Villineau

16:20 24 Dec 16

Very helpful and informative excellent job IM wireless is a great store

James Mastropietro

15:32 24 Dec 16

Sean was extremely helpful and knowledgeable and professional. I definitely will return to the Wilmington, MA store and see Sean again.

Donna Dow

20:54 20 Dec 16

The staff at Verizon IM Wireless, Wiguen and Valdailme, were awesome! I highly recommend their service!

One-on-One College Consulting

20:53 20 Dec 16

Very helpful

Ryan Safford

20:35 19 Dec 16

Quick service, nice people got exactly what I needed!

Jason Scheri

18:33 19 Dec 16

Received great assistance migrating from Samsung to the iPhone 7. Thank god they had lots of patience. Thank you!!!

Jenna Lavigne

17:59 19 Dec 16

Very helpful and nice great guys working there

Sean Macsweeney

16:13 18 Dec 16

Very satisfied with Wiguen's helpful service walked away happy!!

Sam Moriconi

21:44 17 Dec 16

Great service and friendly people at Verizon Wilmington MA!

Teresa Prezioso

21:12 17 Dec 16

This is the second time I've done my upgrade at the Wilmington Verizon; both times have been great, and my new phone is ADORABLE 🙂 Holiday deals also happen to be fantastic right now!!!!

Kendal Louise

19:33 17 Dec 16

Excellent service

Mike McInerny

19:24 17 Dec 16

Been going here since they opened. Reliable and trustworthy. Sean Hamilton was helpful and friendly. I am going to continue using them for all my cell phone needs.

Sharon Anderson

18:50 17 Dec 16

I was really satisfied with my experience at Verizon Wireless.

Annie Pierreville

00:27 15 Dec 16

Sean helped me upgrade an older phone and was super honest and upfront about current phones and helped optimize my plan. It was a very smooth purchasing experience! Thanks!!!

stephen sy

01:48 14 Dec 16

Went in and worked with Sean to switch back to Verizon from my old carrier. He made the entire process quick and easy and his customer service was spectacular. Will be coming back to this store for all my further Verizon transactions!

Jim Famo

21:09 13 Dec 16

Easy to follow explanation of the products.

David Dipasquale

16:45 12 Dec 16

Just left Verizon store in Wilmington and met with Wiguen Thimotee best service we ever.. he's a keeper!

Debbie Currie

20:56 28 Aug 16

Recently had an issue with my IPhone 6...broken screen...brought it in and David C. was able to fix the screen no problem, but ended up uncovering another issue with my Voice to text...fixed that and uncovered one more thing...after going back to the store three different times I didn't think I'd be more impressed but on my last visit they helped get me a brand new phone and went above and beyond to make sure I left happy and and satisfied. Customer service like this is the reason I'll stay with Verizon.

Joshua Aaron Klein

22:12 22 Jul 16

GREAT SERVICE.... Adam was awesome! By far the best employee I have dealt with there. He made me feel very at ease and confident in what I purchased. So happy with my new phone! He was very personable and I will never go to another verizon store again! HIGHLY RECOMMENDED.

Shelby Burns

19:28 10 Nov 15

Made it very easy!!

Robert Kent

19:53 02 Nov 15

The staff here was excellent! The manager Dan was a pleasure to deal with and helped me find the exact phone to fit my needs. The owner Sanat is a great guy as well and is a regular customer in my Firestone store in Wilmington. Definitely give these guys a shot next time you're in the market for a phone or accessories. I'll definitely be back.

Stephen Ambra

19:24 15 Oct 15

Best deals in the area!

Kalyan Verma

16:34 23 Sep 15

Sanat was very friendly, knowledgeable and helpful.

Cheryl Brownell

19:07 16 Sep 15

Sanat and his team really work hard to get you the best deal!

Jill Manganelli

23:24 27 Aug 15

Great Customer Service. I did not buy the phone in this store nor do they even sell the phone in this store. I came in to ask if they can help me transfer my files and pictures from my old phone to my new one the young guy over the counter (I'm so bad I did not catch his name) he did it without hesitation. Thank you!! If I or my family ever needs a new phone, this store has earned my business!

Abi E

21:24 27 Aug 15

Received excellent service. Sanat was very helpful. Would definitely come back again.

Carol Reitano

21:30 26 Aug 15

Every time I go there I look for Sanat cause he walks me through everything and makes it so much easier for me. He's the only one who is extremely helpful & will go above and beyond to help me out! Good customer service

Bobby Shreenan

00:00 22 Aug 15

Great service appreciate all the attention and patience and the new phone. Terrific!!! Thank you.

Katherine Dineen

22:06 18 Aug 15

Katelyn was very helpful and helped me pick out a great phone.

Samantha O'Leary

20:43 05 Aug 15

GREAT customer service!! Caitlyn was AWESOME! We had so many questions and she spend 3 days of multiple phone calls. In the end we got the correct phones, (thanks for tracking his down) accessories and plan! Thank you so much for your hard work! --The Layon's 😀

Jen

03:03 24 Jul 15

I have been a customer of IM wireless since it opened. They have always provided the best service and attention to customers. I had a recent experience with Verizon where they messed up our account, assigning our new contracts to the wrong lines/phones, which was very frustrating. At the end of one of the contracts, Verizon claimed that I returned the incorrect phone and charged me a non-return fee. I literally spent like 15 hours on the phone with Verizon trying to resolve the issue, to no avail. I went into IM Wireless and spoke with Sanat, who was very patient with me while I explained everything and my frustration with Verizon. Sanat was extremely helpful and was able to resolve the issue for me. I highly recommend working with IM Wireless!

Bonnie Hebert

18:29 23 Jul 15

Great service and great help. Wenter in details explaining the choices available.

Terrence Riley

20:48 22 Jul 15

Service was excellent. Came back with questions and always got them answered for my new purchased device from this store. Very Satisfied.

Judy Puls

17:31 22 Jul 15

Extremely friendly and very helpful

Kerry Durost

17:18 21 Jul 15

Very helpful, convenient and friendly. My husband and I are more than satisfied with this store service... Will recommend to my family and friends! Not everyday that you get this kind of service from a phone company

Paola H

23:19 15 Jul 15

I have had a great experience every time i visit this store. All the employees have been very helpful and professional. I would highly recommend going to this location in Wilmington!

Mike Harlow

23:17 15 Jul 15

The staff was able to troubleshoot changes made by another store that prevented my google maps operations.. highly recommend this store for service.

Donald Davis

21:52 13 Jul 15

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