The dominance of VoIP (Voice Over Internet Protocol) as business phone system will soon be a thing of past. Learn how Verizon small business plans enable small businesses to keep their workforce and customers stay connected conveniently at an affordable cost.

Verizon Small Business Vs VoIP: Features and Price

#1. Same Business Phone Number for Multiple Countries

Maintaining consistency regarding business phone number is important for businesses, and VoIP service providers were the earliest to solve this puzzle. Besides simplifying the business phone system for customers and other stakeholders, the technology also made it cost-efficient. In the days of traditional public switched telephone network (PSTN), a separate rental was payable for every phone number.

VoIP also made it easier for businesses to communicate with their customers. They got choices – either use their in-premise phone system or use their cell phone. In either of the situations, customers see the same business phone number on their caller ID. This uniformity in communication builds trust.

This USP (Unique Selling Point) is now more limited to VoIP. Now Verizon Small Business Plans come with a VoIP line (additional $20 per line is applicable) along with the regular wireless connection. Verizon’s Business Digital Voice (BDV) starts from $10/mo. The Verizon Business Plan competes well with that of VoIP. Leading broadband telephony service providers charge close to $24.99 for a single line per month.

#2. Audio Conferencing

Making people meet and brainstorm over audio call is something that existed with both VoIP and Verizon Wireless. The induction of Verizon 5G had made audio conferencing much easier and faster than ever. Business users can install any conferencing app like Skype for Business Online (Now “Microsoft Teams”), Google Meet, UberConference, or Zoom to get started. Their free versions also allow around 50 to 100 users to connect at a time. You can upgrade to paid to make people be part of the meeting, if the need arises. Check for the available call management features.

#3. Video Meetings

Like audio conferencing, conducting video meeting, whether one-to-one or multiple users at a time has become easier nowadays. Most of the video conferencing apps and web applications are available for free. Many of the above discussed apps support video meeting or conferencing. The support may vary by number of users in their free and paid editions. The paid versions come with some added features like recording, extended conference duration, and so on.

#4. Equipment Charges

Choosing Small Business Verizon Wireless Plans over VoIP, gives you freedom from buying expensive IP telephony equipment. Further, you can adopt Bring Your Own Device (BYOD) and reduce your operational expense. The flexibility favors growing business as they can extend without much investment in hardware assets.

#5. 24/7 Availability

Both VoIP and Verizon Wireless are a 24/7 service to keep your business operations up and running. So, it makes little or no difference to what you choose. However, the quality of service is something that does matter, and here Verizon Small Business Plans give you an edge over VoIP subscribers.

 #6. Unlimited Internet Fax

Faxing has become a redundant nowadays as Internet has provided an easy way to share files from one point to another and to unlimited users. Definitely, availability of 5G has only improved document sharing. And Verizon maintains a lead over VoIP. Most of the audio and video conferencing apps that we discussed above have built-in file sharing features as well. Email is already a convenient means to cascade the communication.

#7. Customer Satisfaction

In ACSI American Customer Satisfaction Index (ACSI), based on the survey of American customers between April 2018 and March 2019, Verizon Wireless was rated as the best wireless network service provider. Customers rated the operators based on call quality (clarity and strength), call reliability (dropped calls), network coverage and data speed.

With 80 points Verizon Wireless leaded the tally, and was followed by T-Mobile and U.S. Cellular at 77. Sprint significantly trailed the category with a 72.

Besides, Verizon maintains a high level of customer service. Along with the online support over phone, email and chat, it has dedicated local Verizon Authorized Center or Stores to serve customers.

Verdict

Choosing Verizon Wireless Plans over VoIP makes sense as it ropes in all the features of VoIP (Phone, Video and Messaging) along with other innate benefits. For example, with Verizon high-speed business plan, you may use other Internet-based services like cloud-based applications and services (SaaS, PaaS and IaaS) to manage sales, marketing, customer service and other processes. Moreover, you can make choices from a range of Small Business Verizon Wireless Plans available.